Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 1 follower
- 3 replies
- 416 views
Reproduction steps (on an unaltered default theme) Go to your Inbox Click 'Disable my inbox' at the base of the message listing a prompt appears indicating the following, click OK...inbox now disabled On a desktop... the Messages icon now indicates that the inbox is disabled (greyed out/hover message displayed) Click the button and the inbox appears. On a mobile... tap the 3-line/burger menu the Messages icon now indicates that the inbox is disabled (greyed out) tap the icon, and the inbox appears However, that's not the only way to get to the inbox... tap Account…
Last reply by Marc, -
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- 3 followers
- 17 replies
- 934 views
I recently moved my forums to new hosting. Both are on 4.7. One forum is exactly the same as before. the other one has these odd _ and - randomly next to text on the forum. Any ideas what could be causing this? If you know how would I fix it?
Last reply by Marc, -
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- 2 followers
- 13 replies
- 892 views
Hi there, For the last days I'm experiencing caching issues. I haven't changed anything... and suddenly... I don't understand. If I clear the cache from Support page in Admin CP, it comes back to normal. After several hours, the frontend starts to break. First I see as if mobile design was being load in my desktop and eventually all CSS disappears. I can see lot's of 404 errors. It's as if the cached content disappears or becomes corrupt. A couple of examples: When it starts failing loading mobile view in desktop Afterwards, when everything is broken. However, if I go to admin CP everything is okay and I'm …
Last reply by Marc, -
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- 1 follower
- 9 replies
- 820 views
I'm running v4.7.7 but I'm having multiple users including myself having trouble clicking within a post and sometimes on "submit reply" button. I can't click on the end of a sentence but sometime have to click around further back in the last sentence to get a cursor in order to arrow over to the end to complete my thoughts. My forums are at https://forum.orioleshangout.com/. Is this a common problem? I am running an IPSFOCUS theme but don't feel this should be a theme issue.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 362 views
It says previous files will be archived; but how do i restore them on downloads, where can I find those archive file and restore it? Please help!
Last reply by Daniel F, -
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- 1 follower
- 12 replies
- 930 views
Good morning, Last week we updated the platform (https///forum.lamiamini.com). Now, the download section no longer shows the cover images and the files when downloaded are empty (0 MB). The files in the server folder are as shown in the screenshot. It appears that the file is corrupted during download. I also don’t understand why the cover images are gone.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 1.4k views
Suspicious Activity Alert Publicly accessible Google API key for Google Cloud Platform project ****** (id: ******) Dear Customer, We have detected a publicly accessible Google API key associated with the following Google Cloud Platform project: Project ****** (id: ******) with API key ************** The key was found at the following URL: https://www.internazionale.fr/articles/inter-milan/people-lauti-et-sa-femme-vont-bien-r17513/ We believe that you or your organization…
Last reply by Randy Calvert, -
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Posted here by request of @Matt I tried moving my attachments folder to S3, but it broke the image links embedded in my Pages articles. Since all of my articles were made when local storage was set up, I'd have to fix 6400+ articles manually. So I moved everything back and only had to fix the five articles that went up while S3 was the storage method. When writing an article, I simply upload the images to the editor as I type the article and double-click to insert from there. This seemed like the intended method of use. I am using the articles database that shipped with IPS however many years ago. It is stock except for a few extra reference-only fields that …
Last reply by Stuart Silvester, -
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- 1 follower
- 3 replies
- 547 views
Received the following error: Error (1061) Duplicate key name 'caption': addIndex ["gallery_images",{"type":"key","name":"caption","columns":["image_caption"],"length":[250]}] Error was received attempting query manually as well. Perhaps the key was added in a minor update? Anything to worry about? Thanks
Last reply by Stuart Silvester, -
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https://forum.orioleshangout.com/forums/ I'm getting the following error at my forums for the last 30 mins: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: ZLFbHKUaarRy7u1RsPklKaQza3Cz5x82JEpJOWNA5wGOG9DaWy-a9A==
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 682 views
The "Marketplace" took me all the way back to a post on November 3, 2022. ETA: actually, all topics in that sub are marked as "Unread." ETA II: The pinned topic, "Marketplace Reviews" is the only one showing as read.
Last reply by My Sharona, -
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- 1 follower
- 4 replies
- 781 views
Last reply by Andy Millne, -
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- 2 followers
- 8 replies
- 1.6k views
If you ignore a member, you still see their content within the "Popular posts" and "Top posters in this topic" sections of the sidebar. Presumably, it's the same when set to "Under the first post".
Last reply by Marc, -
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- 5 followers
- 25 replies
- 2.9k views
So… Google emailed to say "we've found a publicly accessible API key for Google Maps. You should stop doing that." I looked at the page they linked to, and yep, there it is. There is no map on that page. I've since disabled Google Maps from the "Integrations" page in ACP, but… is this something that can be fixed in IPS? I see no way for me to do anything about it, and obviously I would rather people NOT get my public key (even though my private one is still a secret), which is why they sent the email to begin with.
Last reply by AtariAge, -
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- 1 reply
- 249 views
I have users trying to edit uploaded files to my site. They are getting the following I have checked the Content Editing settings. This is set to unlimited. Is there another setting that I am missing for editing File info?
Last reply by Daniel F, -
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- 1 follower
- 2 replies
- 530 views
I can't update to 4.7.8, I get this:
Last reply by David N., -
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- 1 follower
- 1 reply
- 564 views
Hi, Please could you assist us to purchase the technical support on our site, www.dermpathpro.com. We are facing multiple errors on the website, after upgrading it to PHP8, please see attached screenshots. We request you to please help to fix these as soon as possible, as our business is affected badly. Looking forward to hearing from you soon.
Last reply by Marc, -
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- 1 follower
- 14 replies
- 902 views
After I translated my view to the latest version, whenever I access any forum profile, for example: https://mysite.com/profile/1-nickname The system returns the attached error. Just to remind you, all plugins and addons are 100% disabled. The only things that are active are the native Invision functions. Version of PHP I'm using: 8.0
Last reply by Nathan Explosion, -
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- 2 followers
- 3 replies
- 582 views
My order number is #920911. I paid for the license key renewal a week ago and still have not heard anything back on why it is pending. I sent in a support email and they said it only takes up to 48 hours. The charge is still pending on my bank account, but I need this to clear so I can get it renewed before the 10th! Please Help!
Last reply by Marc, -
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- 2 followers
- 3 replies
- 657 views
Hi, Everything is in the title: Is it possible to export a list of customers (email,first name, name) for a specific product. Example: I sell a book and I want to download the list of people who bought this book. Thank you for your help. Olivier
Last reply by Marc, -
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- 1 follower
- 10 replies
- 857 views
We've just upgraded to the latest version of IPS, and we're getting a bug that didn't exist before the upgrade. Certain clubs are giving me an OutOfRangeException when I access them, with one leading to this error being shown at the top of the club topic: And another leading to the topic being completely inaccessible. We've tried viewing the topics on every theme including the default one and gotten the same errors. This is the message we got in the system log for the configuration error: OutOfRangeException: (0) #0 /home/.../public_html/forums/system/Member/Club/Club.php(1370): IPS\Patterns\_ActiveRecord::load() #1 /home/.../public_html/forums/system/Member…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 705 views
Hello, our community used a LOT of BBCode to facilitate the organization of a lot of information. It's quite honestly around 1/3 of our content. After the migration, "[TABLE]", "[TR]", and "[TH]" codes no longer work. I've enabled BBCode Parsing in the ACP, there are no more background processes. The conversion is fully complete from my understanding. This is critical to recover for our community. Any assistance would be greatly appreciated. v/r
Last reply by Marc, -
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- 1 follower
- 3 replies
- 832 views
Hi, I have a category of Downloads which is just a category with several sub-categories containing various files. The sidebar widget shows them correctly, but when I navigate to the parent category, it says "No files in this category yet." I noticed it does this here in the Marketplace for example in Themes, but not on my own site? Many thanks!
Last reply by The Old Man, -
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- 1 follower
- 4 replies
- 923 views
Various community articles (such as this one) seem to suggest that the Square Pay platform is supported by the IPS Commerce app, and say that you add new payment method, and select "Square Up Payment Gateway", but that option does not appear in my "Payment Methods" screen. Is this just another example of the IPS Help articles being woefully out of date, or...what? Can someone please point me to the correct instructions for integrating Square Pay?
Last reply by Mote Marketing, Inc., -
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- 1 follower
- 3 replies
- 686 views
It seems large files fail abruptly to download. They are coming along with a good amount of speed and then they fail Any ideas why might be causing this.
Last reply by Jim M, -
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