Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,929 topics in this forum
-
- 2 followers
- 6 replies
- 363 views
Hi there. This is partly technical support and partly a request for general advice, so I put it in here, hope that'll work. Is there some sort of guide or a thread in here that informatively discusses reputation? I don't mean formatting or a technical glitch, just using it in general. I've done several searches, but am not coming up with anything super helpful. Basically, it seems like a cool concept that could be very helpful and I THINK I'd like to use it, but it's become clear to me that I don't understand it fully. I've never used it before in a live forum, could do so in the near future after I finish upgrading, but feel uncomfy doing that when I don'…
Last reply by Meddysong, -
- 1 follower
- 3 replies
- 234 views
Dear All It's a very minor niggle, but does anyone know why the page numbers on forums are at odds with each other? Many thanks Bill
Last reply by Morgin, -
- 3 replies
- 282 views
I noticed that the gallery widget is using Medium images. Is it possible to force small for the widget?
Last reply by The Honor Empire, -
- 3 followers
- 13 replies
- 425 views
Its great that IPS has an inbuild ad-system, but it seems that ads are being displayed on error pages like 404 pages. If you fore example use Google Adsense you will be getting in trouble for putting ads on error pages since its against their TOS. So how can I exclude ads from being displayed on 404 and other error pages?
Last reply by micho, -
- 3 replies
- 248 views
Dear All Is it possible to remove likes from a post? I posted a number of posts which have attracted likes. I have now changed the authors of these posts using an app to a member that cannot get likes. However the likes for the previous author still show: The like button isn't there, which is what I expected. However the likes given to the previous member are. I don't want to take the likes from the member, but want to get rid of the shown likes on just these posts. Is it possible?? Not sure I've explained adequately Many thanks Bill
Last reply by Admonstrator, -
- 1 follower
- 1 reply
- 206 views
Hi There On the Admin Panel when I go to it I get a pop up stating authentication required but I forget the username and password for pop up. Where can I find this in a db or file to retrieve the user name and password thank
Last reply by Nathan Explosion, -
- 2 replies
- 226 views
Hello, I have a question! Is it possible for members to delete their own pictures in the Gallery ? I can only find the option to delete their own album. Thanks for responding
Last reply by SaltyBart, -
- 1 follower
- 7 replies
- 416 views
so i hate ipb4, but it has this sexy api anyways i am having troubles with creating new topics any idea whats wrong?
Last reply by Daniel F, -
- 1 reply
- 238 views
One of my members asked me if it was possible to see what other members follow. Is this possible? Is there a plugin for that?
Last reply by Michael R, -
- 2 replies
- 317 views
Like the title says, I cannot see the arrow on the front end to get to block manager, I cannot figure out how to add online users at the bottom of the page, gallery image widgets, or a recent posts plugin I bought, and installed. Please help! Invision customer since 2001! forum > http://www.soundsolutionsaudio.com/forum/
Last reply by ssaudio, -
- 1 reply
- 413 views
Is there a reliable guide for friendly URLs on NGINX? Does this code still apply despite the example using IP.Board 3? http://www.devcu.com/forums/topic/262-furl-friendly-urls-with-ipb-and-nginx/
Last reply by Sull5, -
- 6 replies
- 317 views
Hi, I have a serious problem on my boards, members are getting logged into other members accounts, i have no clue why this is happening and there is nothing on the logs on the boards, this started happening last night while i was sleeping, when i woke up i was greeted with many messages from people telling me how they were logged into account with access they shouldn't have. I can't even begin to explain what caused this.
Last reply by The.Reaper, -
- 2 replies
- 289 views
like 40 ppl reported so far that they have been receiving a msg that they got banned for no reason at all. using 4.0.7. ive checked logs and no one banned them, and their usergroup remains the same. so i have no idea how they are getting banned :S they get a msg from the forum saying you have been banned error code 2s160/4
Last reply by Daniel F, -
- 1 follower
- 5 replies
- 331 views
Hello, It's possible to resync topics and posts ? Thank you :). Regards.
Last reply by Eidorian, -
- 1 reply
- 495 views
I switched from remote storage to local storage so I could install a plugin I purchased. I've found two issues I can't solve: Issue 1 First, when trying to install the mod, I received a configuration error notice. Looking in the log files, this was a result in the error log: <?php exit; ?> Wed, 24 Feb 2016 00:39:32 +0000 (Severity: 2) - /index.php?/notifications/ IPS\Ftp\Exception 0: COULD_NOT_CONNECT #0 /home/public_html/system/File/Ftp.php(233): IPS\_Ftp->__construct('185.x.x.x', 'user', 'pass', '21', false) #1 /home/public_html/system/File/Ftp.php(160): IPS\File\_Ftp->ftp() #2 /home/public_html/system/File/File.php(237): IPS\File\_Ftp…
Last reply by Daniel F, -
- 3 replies
- 264 views
I'm just wondering if there is a way to do this. I want to export automatically any post that is in my sales forum to a specific Facebook group. I can do them manually one at a time by sharing, but want it set to do it automatically when a member make s a new post. Any plugins that could do that?
Last reply by Lenny Warren, -
- 1 follower
- 4 replies
- 235 views
I had a drop down menu, and decided to get rid of it, and use a tab with horizontal sub nav. I deleted that drop down, now I can't access any of those pages no matter what I do. This is the error code on the page. Error code: 2T187/3 Anyone else experience this? Thanks JM
Last reply by socceronly, -
- 2 replies
- 215 views
Hello I have the following "fraud" rule setup to require that all purchases are manually approved by an admin: However, a member with a subscription that was active prior to our recent migration from 3.4.9 to 4.1.8 was able to use their renewal invoice to pay for a new subscription without approval. Why didn't "Transaction amount = any" catch this and require a manual approval? Any thoughts appreciated.
Last reply by rllmukforum, -
- 10 replies
- 390 views
How do you get the member stats on the right and the users online, etc. on the bottom. Mine have disappeared with the upgrade!
Last reply by ssaudio, -
- 1 follower
- 6 replies
- 306 views
I cannot test this here on IPS as we are not allowed to add an event to the calendar but on my site I have tons of white space at the side of my fields when adding an event. Do you have the same on your sites too? If so... do you have any ideas how to get round this? even a background image would fill the space quite nicely if we could add that.
Last reply by kar3n2, -
- 1 follower
- 3 replies
- 312 views
Sorry, you do not have permission for that! 1C133/9 The application you uploaded cannot be installed because it is not a valid application, the archive is corrupt or the file and directory permissions in /applications do not allow it. /applications folder is writeable though and the archive is not corrupt. What am I missing?
Last reply by snodrog742, -
- 1 follower
- 3 replies
- 501 views
When a member is suspended or banned, they recieve an error message stating they do not have access to the forums. Underneath that message, is a dandy little link to the "Contact Us" form. A great little "feature" angry and hot-headed members use to vent and threaten the staff with. Is there a way to change that message to something more custom - say an explanation of the top reasons people are banned/suspended? At the very least, how do I remove the link on just those messages only, and still keep it for other other forum error messages? And yes, we do provide reasons/explanations for the suspensions and bans at the time the penalty is given, but most people…
Last reply by bassangler, -
- 2 replies
- 281 views
I was on Wordpress earlier, and same bucket, same cdn urls used to work. Now on IPS, s3 bucket with cdn, the site appears broken. Even after 24 hrs, results are same. The I tried file system with CDN url. But the result is same. Need help. Here is the link http://thedoc.org
Last reply by Himadri Goswami, -
- 5 replies
- 292 views
Hello, I installed IPS 4 properly and then IPS4 converter. After migration, I have lot of errors with encoding and BBCodes : Why ? Thank you. Regards.
Last reply by Eidorian, -
- 1 follower
- 1 reply
- 231 views
I've enabled all my groups with the ability to report content, but no matter where I go in my community, I can't see the 'Report Post' button. I assume by default it should appear next to the time the post was made as it does here. I've tested it with a number of other groups and it doesn't appear for them either. Is there some over-arching button in the Admin CP to turn on reporting content that I'm missing?
Last reply by steve00,