Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 0 replies
- 276 views
I am trying to make a video as a background for the home page for my forum. I do not know how to get videos to play as backgrounds on IPS. I also do not care about the slow time of my pages, I just want to know how to do this. Here is the link of the video - http://www.blake-music.com/images/VACation_1.mp4 Colosseum-Gaming.com Any help is appreciated.
Last reply by NaisA-, -
- 1 reply
- 288 views
Hi! an user as reported me some issue with icons (font awesome) and IE 11 in my community. Problem exist on first access, seems to be ok after click on article, forum, or any other link. I've test with IE on windows 10 and windows phomne 8 (iemobile), and i can confirm. Try to set default theme, disable plugin, disable ads (disable all together), set english from default (i've think: maybe an error in some strings...)! but, nothing! issue persist. Here, instead (invision community) seems to be ok! i've put also this in my htaccess: AddDefaultCharset UTF-8 # Add Font Mime/Type AddType image/svg+xml svg svgz AddEncoding gzip svgz Add…
Last reply by ipbfuck, -
- 2 followers
- 5 replies
- 323 views
Alright so I was in a bit of a rush this morning to get some things done. I installed the most up-to-date version of @ehren. Brave Theme. When I uploaded the new version I was presented with a screen that looked like it was comparing old styling code and NEW styling code. Some stuff was highlighted in RED while other were in GREEN. Without thinking I selected the option to use the new version. This obviously was a mistake. Due mainly to rushing and not considering the impact. Thankfully I have his Dimension Theme which still works well but isn't updated. I'm a little gun shy now though to upgrade it as the Brave theme got completely messed up to the point where if…
Last reply by Square Wheels, -
- 1 reply
- 162 views
Hey everyone, I downloaded and installed the latest version of the IPS Community Suite on a blank server/domain/database with no previous version of IPB installed. When trying to edit the categories and forums though, the description field is non-editable and there is no dropdown box for selecting a forum parent. I browsed through these forums and found someone else with the same problem, so I tried the following to resolve the issue so far: Running the support tool in ACP. The first scan for problems shows some minor database issues which the forum claims to fix automatically, however, on a second scan it displayed the same errors again. There are som…
Last reply by Pille, -
- 1 reply
- 373 views
In v3 when searching for a member you could type their username or email addy in the search field and it would bring their details up, nice and easy to use and fast for multiple sewarching. But in v4.1.12 of the Members tab of ACP, the only searchable field for members is the username, so to search for email address involves having to click the gear icon and then using the email addy field within that. Is it possible to change the default members field search from 'username' to 'username and email address' like before?
Last reply by Nathan Explosion, -
- 2 replies
- 228 views
I have a payment that has been authorized but not yet captured. It needs to be manually approved. Still held for approval as I type now. When I click Capture & Approve and submit OK, it loads then I get an error
Last reply by EmpireKicking, -
- 1 follower
- 3 replies
- 300 views
In my error_log file, I am getting this error twice per day: [17-May-2016 20:07:52 UTC] PHP Fatal error: main(): Failed opening required 'ROOT_PATHconf_global.php' (include_path='.:/opt/php55/lib/php') in /home/turkeyc/public_html/admin.php on line 28 Does anyone know what this error is and how I might fix it?
Last reply by MADMAN32395, -
- 1 reply
- 297 views
So I added Authorize.Net to my clients website as well as PayPal "Card" and anytime I try to process a payment I get this There was an error processing the payment. Please try a different payment method or contact us for assistance. Any ideas? (Note: I removed my card details before takin the screenshot for obvious reasons, the info was there when I tried to proccess the payment.)
Last reply by MADMAN32395, -
- 1 reply
- 239 views
Firstly, I apologise if I have misunderstood or I have looked in the wrong place for this. When a user disables an application and still wishes to proceed with changing setting or adding new content etc, there is no way to access the application without re-enabling it. Why is the end user restricted in this manner or, as I have already said, maybe I am missing something here? A prime example. If I wish to install another menu system, I would like to have the ability to 'set' it up first before switching over, or I risk my members having no menu system while I 'tinker' about with the new one.
Last reply by MADMAN32395, -
- 2 replies
- 231 views
I am currently running IPS 4.1.11.1 and before I upgrade to IPS 4.1.12, I had a queastion that has been bugging me... Once I finish the upgrade routine via the AdminCP, what happens with the template/CSS files that I have customized? My guess is that since they are customized, they will be left untouched, which means that they would technically NOT be upgraded. Do I need to go through ALL the template/CSS files and manually REVERT them back to their original states, BEFORE I start the upgrade routine and then once upgraded, go back and re-enter all the customizations? Is this the right way of upgrading?
Last reply by LDDG, -
- 0 replies
- 221 views
Hey there, Is there anyway to hide all threads from users (The forum option does this), however is it possible to show pinned or featured topics within that forum?
Last reply by Ascends, -
- 1 follower
- 3 replies
- 313 views
Is there a core table that counts and stores numbers like Member Count, Post Count, Topic Count?
Last reply by dal, -
- 1 reply
- 241 views
Im noticing many Members are not reading Messages/Conversations and I know they have been on board. I've also noticed there is no "Indication" at the Envelope/Message icon when there are new Messages or Unread Messages which is why they aren't checking Messages and reading Messages. Is there some function I can enable so a red number or anything indicates to Members they have Message(s) at the Envelope Icon? Also, I know there are Notification selections for Messages and would appreciate any ideas on whats the best Notifications Admins and Members can enable so Messages aren't missed. Thank You.
Last reply by Allen Bradford, -
- 0 replies
- 229 views
The mobile theme for v4 is brilliant, since upgrading last week my users have found browsing on the mobile devices much easier now. One question posed and one that I have found to be valid is that on the mobile theme when looking at the forum/topic lists the last poster name does not show. Now that is fine if the last poster is a regular user with a unique profile pic, but many of our users are guests with a default profile image, so other than clicking the post we don't know who made the last post. So my question is, can this addition be added at all? I appreciate the space is limited on that right hand side of the mobile view, but what about adding a text…
Last reply by AshieF73, -
- 1 follower
- 1 reply
- 275 views
I can't seem to be able to upgrade as it keeps giving me this error. In the beginning it was upgrading fine but then it gave me an error and it wouldn't let me do anything from there. So I try going back to the beginning but now that error pops up. Admin CP panel looks all messed up now, like lacks css and I can't go back to 4.1.11 as it gives me an error.
Last reply by Stuart Silvester, -
- 1 follower
- 0 replies
- 215 views
I would like to edit the external link that people put in posts by adding a utm_source to the code but cannot find it in the templates. Basically I want to add the utm_source to all links that are external so other sites know where it was referred from. Does anyone know where in the templates i can edit this please?
Last reply by loccom, -
- 0 replies
- 281 views
so after few members complain I noticed Google DNS are blocked by Chinese ISP since few years ago Do you guys have any alternative way for spam presentation
Last reply by Eudemon, -
- 0 replies
- 215 views
In my community users can post downloads which only useful for very specific software versions. Once this software is updated the download often becomes useless, only in rare occasions the download can be updated to work for the newest version. The problem I am facing now is that there are loads of outdated downloads in the downloads section, resulting in a mess of working or outdated downloads. This causes unnecessary confusion. I've thought about deleting the outdated resources manually, but this would result in the submitter losing all 'reputation' he or she gained from posting the download. Does anyone know if there's a way to add some 'archiving' support to…
Last reply by razz, -
- 1 follower
- 2 replies
- 256 views
Hi all, So randomly the IPB site we host decided to go blank. Everything is returning a 500 error. I have checked server logs and php logs and nothing is giving any indication of what is going on. The only pages that work are the admin sections... and the "maintenance" page. Any thing i should check IPB related?
Last reply by Gabriel Torres, -
- 1 follower
- 3 replies
- 332 views
Hello, I'm looking for solution to Bulk Resend Confirmation Email for IPB 4 And if it exist plugin who Resend Confirmation Email after x days ? Any suggestions?
Last reply by Gabriel Torres, -
- 2 followers
- 4 replies
- 280 views
According to this latest update we should have a preview post option now? I'm not seeing this at all after the update. Anyone else?
Last reply by Gabriel Torres, -
- 1 reply
- 283 views
It however gets to System Check and then I get this error. DateTime::setTimestamp() expects parameter 1 to be long, object given
Last reply by MDPP, -
- 1 follower
- 1 reply
- 332 views
I got this error in google chrome console: [CKEDITOR.resourceManager.load] Resource name "custom-c62c129144189fd03186738400b5bc4b" was not found at "//domainname.com/applications/core/interface/ckeditor/ckeditor/plugins/custom-c62c129144189fd03186738400b5bc4b/plugin.js?t=G4OJ".
Last reply by Helby, -
- 0 replies
- 248 views
Hi everyone. I created a new page and selected manual HTML. I am using the following code only in the page: <h1 class='ipsType_pageTitle'>Title</h1> <p class='ipsType_minorHeading'>Heading</p> <br /> <div> <div class='ipsGrid ipsGrid_collapsePhone'> <div class='ipsGrid_span2'> {template="widgetContainer" group="pages" app="cms" params="'col1', $widgets, 'vertical'"} </div> <div class='ipsGrid_span2'> {template="widgetContainer" group="pages" app="cms" params="'col2', $widgets, 'vertical'"} </div> <div class='ipsGrid_span5'> {template="widgetContainer" group="pages" ap…
Last reply by CalvinK, -
- 1 follower
- 0 replies
- 204 views
Am I correct that if you disapprove a member or "Ban" a new registration they receive an e-mail notifying them ? Is there an option somewhere to turn that off ? Often I will see past banned users attempt to get in but I don't want them to receive the notification when I don't approve their new account.
Last reply by DanInMS,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
