Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,912 topics in this forum
-
- 1 follower
- 0 replies
- 437 views
With new upcoming update 4.2 I was thinking about reinstalling my community from scratch. I'm having large problems with my current community like applications not working properly, language strings missing, group permissions not saving/showing, warning points not expiring and other minor issues. I would like to do a fresh 'new' install of the suite and plugins/applications and afterwards just do SQL INSERT containing articles, forums, posts, user accounts and nexus purchases. Then probably some kind of trigger to re-index or re-cache all of the new data in the database. Does anyone know if that is possible? I'm probably going to try it on my test install with the 4.…
Last reply by Rolle, -
- 6 replies
- 347 views
hello, my website www.gametecharabia.com has some google adaptive ads but sometimes they go huge and destroy on how the website work is there a way to make it work with out destroying the layout ?
Last reply by Mack_au, -
- 4 replies
- 254 views
say my location keeps changing once in ten days...or fifteen days I want to make a page with Google map showcase... so any 1 can track me.... Suggest me how this can be done in IPS
Last reply by Saurabh Jain, -
- 1 follower
- 1 reply
- 208 views
I am getting from 2 to 5 emails for the same validating member, why so many? How do I fix that? Support ticket? Thanks
Last reply by Stuart Silvester, -
- 2 followers
- 4 replies
- 264 views
I need to make the "dot" and "star" icons to the left of the posts larger as I have members complaining that they are way too small on their tablets for their fat fingers! Anybody know an easy way to do this? As always thanks for any assistance!
Last reply by Genestoy, -
- 1 reply
- 225 views
Just converted to version 4. I AM helpless, clueless, careless, useless and hopeless. So. Silly question but I have a video page that does not play video. any ideas. http://www.theskiskool.com/index.php?/ski_video.html/ Capt Jeff
Last reply by Steph40, -
- 1 reply
- 249 views
Hi All, I need to track my customers who are downloading files from our site but can only figure out how to do this by clicking the "Who Downloaded This?" which cannot be exported to any type of csv file. Is this functionality built in? thanks!
Last reply by S P, -
- 2 followers
- 6 replies
- 271 views
I can't google map to embed on my sites. I have checked my setup, and before I continue even more investigation I need to know. Does it work on your sites running 4.1.19.? When i paste a link like: https://www.google.no/maps/dir/Oslo/Trondheim/@61.6463306,8.088392,7z/data=!3m1!4b1!4m14!4m13!1m5!1m1!1s0x46416e61f267f039:0x7e92605fd3231e9a!2m2!1d10.7522454!2d59.9138688!1m5!1m1!1s0x466d319747037e53:0xbf7c8288f3cf3d4!2m2!1d10.3950528!2d63.4305149!3e0?hl=no It just shows an error - The Google Maps API server rejected your request. Invalid request. Invalid 'center' parameter.
Last reply by jair101, -
- 2 replies
- 221 views
I have looked but can't seem to find where to set the unread content so that it takes the member to the "last" post in the topic? Topics that have several pages are a pain to get to the last page and the last post(s). Thanks for any help steering me in the right direction!
Last reply by Genestoy, -
- 0 replies
- 256 views
How to place a plugin on top of the screen from the block manager? currently it's possible only to place it above the Forum blocks but it looks too bad.
Last reply by Ziv Grosu, -
- 2 replies
- 218 views
Hello, I purchased Commerce and Blog applications from invision power, I have noticed though that my license recognizes that I have purchased the items but the items don't show up for download in the applications section of my admincp. Any help here? Thank you.
Last reply by Higuy0900, -
- 1 follower
- 1 reply
- 223 views
i have many users who email bounces how are you guys handling this? anyway to remove from their profiles to speed up bulk mail sending?
Last reply by Cyboman, -
- 3 replies
- 238 views
Does anybody know how to remove the "Insert other media" button in the editor? I would like to remove the button completely Thanks
Last reply by Genestoy, -
- 1 follower
- 0 replies
- 221 views
Hello I can filter out sub-forums on the activity streams, so they do not appear in the results: However I cannot do this when I create a new stream in AdminCP: The only option I have is to include all topics, or none. Am I missing an option somewhere to allow this type of filtering? I'd like to create a default stream that excludes certain sub-forums. Cheers
Last reply by karl-os, -
- 1 follower
- 0 replies
- 246 views
I configured HTTPS on my site and I need to update all image links, posts for topics to become "safe" ... Does anyone know the SQL command to update all posts and all signatures of users?
Last reply by ric4rdo, -
- 3 replies
- 247 views
How to add our picks as here in the site
Last reply by Daniel F, -
- 1 follower
- 10 replies
- 430 views
Hello On our custom error page we insert the IPB tags (error_message) as shown in image one: However upon access a restricted page and then revisiting the code it removed the IPB tags and replaced them with text. This means that error are no longer identified properly on our pages. It instead says 'sorry you do not have permission to view this page. See image below. Surely the tags should remain so it can present different reasons/errors. I look forward to getting this resolved. Thanks Rob
Last reply by Ryan Ashbrook, -
- 3 replies
- 241 views
How does an admin know when there are members awaiting validation in the queue? Is there a notification that I am not seeing somewhere? Thanks
Last reply by Adriano Faria, -
- 2 followers
- 3 replies
- 237 views
Hoping someone may be able to help me. We're looking to create database relationships between content, to associate and display content from one database on another. For instance when a user submits a record, they can tie it to another record in another database. We then wish to pull through the associated item on the other record. In example.. User submits photo to gallery (Database A), but selects a record from drop down while doing so, in that dropdown are lists of records in Database B. Once submitted, the image is now tied/related to Database B and its record. We then display the image on the record page of database B. In our case, we have businesses listed …
Last reply by Joel R, -
- 1 reply
- 456 views
Trying to access API. Have enabled all endpoints, but being met with the following: { "errorCode": "3S290\/7", "errorMessage": "INVALID_API_KEY" } Have tried whitelisting IP, accessing from another IP, generating a new API key, and limiting which endpoints are available.
Last reply by Aetherdan, -
- 1 follower
- 2 replies
- 221 views
Hi Guys, Is there a knowledge base we can provide to NORMAL users (not admin) to help assist with understanding the various features of the IPS? i.e. understanding community reputation, how to use reporting system, editing profile, etc.
Last reply by LiquidFractal, -
- 0 replies
- 214 views
Regards Saurabh
Last reply by Saurabh Jain, -
- 1 follower
- 0 replies
- 192 views
I just upgraded my forum this morning to 4.1.9 and now there are some videos in a few posts. I have turned off the "embed" links in the ACP but I would like to know how to delete these existing ones in the posts? Thanks
Last reply by Genestoy, -
- 5 replies
- 262 views
Hi Guys, I bet its something simple that I have overlooked, but when moving to my live site, away form localhost, I noticed I can't configure the sidebar, because the arrow that's usually on the left hand side of the site while browsing the index, isn't appearing. Have I configured something wrong? Thanks in advance! This is for the forum app.
Last reply by AndyF, -
- 1 reply
- 252 views
I have just downloaded the latest version of IPB 4.1 , not the beta version.. Question being my theme looks different to the IPB community one used here, is this a new theme that has been updated for 4.2, or is it available to download ? Thanks.
Last reply by InvisionHQ,