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invisionzone.com upgrade

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I was under the impression that our invisionzone.com hosted IP.Board would automatically upgrade, as we are still on 3.4.6 this is clearly not the case.

What is the expected way to upgrade a invisionzone.com forum?

I've looked through my records and cannot find any FTP details or a way to upload files through the admin control panel. I'm sure that I'm missing something and would appreciate some help.

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