Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
-
-
- 2 followers
- 2 replies
- 465 views
Hello all, No follow for external links is switched on by default, i need an option to switch it off for a advertisement URL. How do i do that (for an admin user, me)?
Last reply by Marc, -
-
-
- 2 followers
- 4 replies
- 627 views
Hi. We have just finished converting our SMF forum over to IPS and I received a warning about usernames being as login credentials. I intended to change username to email address as the credential, but I have no idea what is meant by 'standard' and 'converter'. Further, I have read various threads here which indicate potential problems with these settings. Please advise before I make changes. Thanks.
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 567 views
One of my members reached out with the following: Is there a setting I'm missing, when I personally tested this out, the full editor shows for me whether I'm replying or creating a topic.
Last reply by Randy Calvert, -
-
-
- 2 followers
- 1 reply
- 496 views
Hi, Regarding the "Content I Posted In" (stream_title_5) stream: Create a topic with user A. Reply to this topic with user B. Go to the "Content I Posted In" with both users and you will see the topic listed in their stream correctly. Now, merge this topic into another topic. Go to the "Content I Posted In" with both users and now you will see that the content will be displayed only in user's A stream, but not in user's B. I believe this is a bug. Cheers.
Last reply by Marc, -
-
- 3 followers
- 5 replies
- 772 views
Well it's rather simple: Insert the following HTML code into the source code view of the WYSIWYG editor and you will breakt it: <blockquote class="ipsQuote">Hello there!</blockquote> This will throw the following JS error: Uncaught TypeError: b.children[0].hasClass is not a function at a.upcast (plugin.js?t=M38E:2:54) at Array.<anonymous> (ckeditor.js?v=3467ab98ca1654518773:29:457) at iterator (ckeditor.js?v=3467ab98ca1654518773:978:440) at window.CKEDITOR.window.CKEDITOR.dom.CKEDITOR.htmlParser.element.forEach (ckeditor.js?v=3467ab98ca1654518773:302:462) at window.CKEDITOR.window.CKEDITOR.dom.CKEDITOR.htmlParser.elemen…
Last reply by SeNioR-, -
-
- 1 follower
- 16 replies
- 796 views
Hello I have some problem on ips lightbox or attachments images. Its not showing at all on page on every field that is added as editor data. The problem i just match and solve at first after update to 4.7.11 was to upload old files to javascript_global The structure of DOM html is fine and looks like normal but script root_library is crashing. Is anyone have some problems like me ? I just upload old files to that folder and its solved the problem but on next update i need to fix that problem if script changed.
Last reply by wegorz23, -
-
-
- 2 followers
- 5 replies
- 943 views
Hello IPS, Tiny issue but always something to fix. 1. Add custom field of date and allow to define time for the field 2. Add a record and set the above field 3. Print it using {$value|raw}. In result at the end, after the date/time you will have extra space. It is visible when you use it in the middle or at the end of sentence, example:
Last reply by Marc, -
-
-
- 2 followers
- 4 replies
- 604 views
Dear IPS support, next bug found. The link in the Email template "notification_pii_data.phtml" navigates to the AdminCP Adding 'base' to the URL fixes the issue. Please fix and test better next time.
Last reply by Marc, -
-
In the recent 4.7.11 update, I've noticed you updated the search filters code in \applications\core\modules\front\search\search.php to cast the variables as (int) types: if ( isset( \IPS\Request::i()->search_min_replies ) AND isset( $class::$commentClass ) ) { $filter->minimumComments( (int) \IPS\Request::i()->search_min_replies + 1 ); $baseUrl = $baseUrl->setQueryString( 'search_min_replies', (int) \IPS\Request::i()->search_min_replies ); $titleConditions[] = \IPS\Member::loggedIn()->language()->addToStack( 'search_blurb_min_replies', FALSE, [ 'sprintf' => [ (int) \IPS\Request::i()->search_min_replies ] ] ); } N…
Last reply by Marc, -
-
- 2 followers
- 2 replies
- 626 views
Notification list here... Received on my device, via Push... same phrasing, but also the incorrect name of the person who posted the solution.
Last reply by Marc, -
-
As per title, this will cause the new Statistic feature to display incorrect data if you reinstall the app: The record was added 7 minutes ago but shows data from a couple of hours ago.
Last reply by Marc, -
-
- 1 follower
- 1 reply
- 367 views
Not an issue but it shows 2 entries for the same URL in ACP live search when you search for merge:
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 550 views
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 498 views
In the AdminCP, when clicking the bell icon in the top right corner and then clicking on notification settings, this is what I find on the list:
Last reply by Marc, -
-
-
- 1 follower
- 11 replies
- 823 views
Click Poster's name, go to their profile page, click -> click Posts I tested on two accounts in different group, both don't have permission to view future publish topics but yet I could see all the future publish topics from there? (Topic title, context, resource links) Although When I actually click the topic, I see this IPS VERSION v4.7.10
Last reply by Marc, -
-
The template /applications/core/dev/html/front/tables/rows.phtml contains this code on lines 46-55: {{if $row->unread()}} <a href='{$row->url( 'getNewComment' )}' title='{lang="first_unread_post"}' data-ipsTooltip> {{if $row->containerWrapper() AND \in_array( $row->$idField, $row->containerWrapper()->contentPostedIn( null, $rowIds ) )}} <span class='ipsItemStatus'><i class="fa fa-star"></i></span> {{else}} <span class='ipsItemStatus'><i class="fa fa-circle"></i></span> {{endif}} </a> {{else}} {{if $row->containerWrapper() AND…
Last reply by Marc, -
-
- 2 followers
- 2 replies
- 466 views
Hi, In the cookies policy page (/cookies), e.g. https://invisioncommunity.com/cookies The header "Third Party Cookies" should be displayed only if the "Third Party Cookie Details" field in the ACP > Terms & Privacy Policy > Cookies page has been filled out. It doesn't make sense a header with no corresponding text under it. Just my two cents. Cheers, Gabe.
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 482 views
If the account is validating or partially registered (due to social logins), the cookie page isn't on the allowlist, so users get redirected back to the validating page when they try to view it.
Last reply by Marc, -
-
-
- 3 replies
- 513 views
I'm getting this error when trying to create new topics on my forum, can anyone tell me why it's happening? Thanks
Last reply by Jim M, -
-
-
- 2 followers
- 9 replies
- 648 views
In our Activitiy Stream, one item is nailed to the top of the list. It's an article with no special features and I just can't get it out of there. Do you have any idea what the problem could be?
Last reply by Marc, -
-
-
- 3 followers
- 15 replies
- 955 views
We have been getting reports of members experiencing sporadic 403 errors when using the forum. These affect the user for a couple of minutes, during which time they are unable to access the board. It only seems to affect the individual user, not the board as a whole. I experienced one myself this morning, have attached the error for you to see. Be grateful if you could advise?
Last reply by BakuEdi, -
-
-
- 1 follower
- 7 replies
- 833 views
How can I upgrade the Invision Community version from 3.4.6 to 4.7.12 in another PHP project?
Last reply by Miss_B, -
-
-
- 1 follower
- 15 replies
- 711 views
Every time a user visits a profile, the profile's visit count increases by 8. How can I fix it? It's peculiar, I think the PHP code increments the visit count runs 8 times on profile visits.
Last reply by Marc, -
-
Moved the forums recently, to a new server, more or less everything works as intended, except for this message when I'm trying to install plugins and languages update: Your plugins/hooks.php file must be writable to create or install a plugin or application. I set the flags but it's still showing me this warning. What else I can do?
Last reply by Marc, -
-
- 1 follower
- 34 replies
- 1.3k views
We are getting "ERROR 500 - Internal Server Error" to the point of disabling my website. Where can I find a list of requirements for PHP, SQL, etc? I need to check that the correct versions are running (via cPanel). Currently I cannot access my Admin page. Thanks.
Last reply by annedi, -