Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,028 topics in this forum
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- 2 replies
- 582 views
Hi, I ask to edit my review and give the app 5 stars, I did report this from some days ago and did as well today as a reminder, but nothing change. Thanks in advance.
Last reply by abobader, -
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- 1 reply
- 585 views
My board is the test install and it is offline... not sure it is related but a friendly error would be welcome.
Last reply by Jim M, -
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- 3 followers
- 13 replies
- 1k views
{Removed by IPS staff} for access to the graphs proving that my indexes just completely disappear. Every few weeks or so this will happen and I have to rebuild the entire elasticsearch index - the servers are not crashing, there is no errant behavior and the elasticsearch nodes are firewalled off from any access outside of the server hosts, so no outside actor can drop these indexes maliciously.
Last reply by Matt, -
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- 2 replies
- 541 views
I am using Amazon SeS SMTP, it only allows 14 emails per second. It seems like it sends 30 000 within two minutes... How can I fix that, or adjust it? Sending 30 000 within two minutes goes against every approach to avoid spam.
Last reply by OctoDev, -
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- 1 follower
- 1 reply
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I have a cron setup via virtualmin on 3 sites, 2 are fine but one site has issues, my gaming site that is setup as far as i can tell exactly the same seems to have problems consistently running the maintenance task. I have had this problem on and off for a few months and cannot find a single thing wrong. I have removed and re-setup the cron multiple times, checked permissions on folders and files compared to the working sites, they are all the same. Hoping someone at invision will be able to take a look for me, I can see the systems cron log is working and that it shows, i'd share it here but since its public i'll wait until I can share logs etc securely 🙂
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 543 views
I have an item in my store that people are trying to purchase and get a message that they don't pass the security check. I am not sure what is causing this. I know the work around is that they need to create an account first then are able to complete the purchase. Any tips on what to do to get this fixed?
Last reply by IndianaJoe, -
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- 1 follower
- 8 replies
- 572 views
Hello, We are doing some housekeeping and are looking to change the naming scheme used for our Production and Q/A environments, unfortunately, when trying to reset the license URLs to update them, this message occurs: Any help here is greatly appreciated. Thank you.
Last reply by Brew Digital, -
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- 6 followers
- 30 replies
- 3.9k views
When users post links to a tweet we get this message The link could not be embedded because there is no tweet at that URL. It was working up until two days ago. Any ideas?
Last reply by riko, -
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- 1 follower
- 3 replies
- 611 views
Hello, I've tried editing a group in order to enable the "Allow display name changes" option. I can do it for all groups but one : when I click the "Save" button it says it's been saved, but then members tell me the option is not enabled and so I have a look and notice the option is not enabled. So I try again and the same happens. What can be the reason for this ? Thank you, 🙂
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 512 views
I received a notification icon that someone wanted his/her account deleted. Because I had no clue what would happen if I deleted it from within that specific section of AdminCP, I went to the user's account and removed it there. Now this red circle won't go a way.
Last reply by Jim M, -
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- 3 followers
- 10 replies
- 776 views
I put in my S3 settings, clicked save, and now I can't access the site. TemporaryRedirect: Please re-send this request to the specified temporary endpoint. Continue to use the original request endpoint for future requests. IPS\File\Exception: CANNOT_WRITE (3) #0 /home/crosswyndhoa/public_html/system/File/File.php(351): IPS\File\_Amazon->save() #1 /home/crosswyndhoa/public_html/system/Theme/Theme.php(5498): IPS\_File::create('core_Theme', 'f3d61c0ab17a1b8...', ' @media screen ...', 'css_built_0', false, NULL, false) #2 /home/crosswyndhoa/public_html/system/Theme/Theme.php(2647): IPS\_Theme::writeCss(Array) #3 /home/crosswyndhoa/public_html/system/Theme/Th…
Last reply by Randy Calvert, -
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Hello, Each time I perform update of Commence, the "On Hold" becomes available to customer. I set it back to be used my staff only, perform Commerce update and it is becomes available to customer again.
Last reply by Marc, -
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- 1 follower
- 10 replies
- 976 views
Hi, I'm way overdue in upgrading my site. Trying to upgrade from v 4 to the latest. Tried to do it on my own from my ACP but received the error message "There was an error downloading the files to your server. Please download the update and upload the files to your server, or contact us for assistance." I then tried downloading the zip install package but running into error "you attempted to upload a folder" from within my cpanel file manager. The frontend of my site is now giving a site inaccessible due to upgrade message and my site admin panel pages are now giving a page not found error. Don't know where to start / what to do next. Can someone help please?…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 670 views
FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 10485760 bytes) in [...]/system/Node/Statistics.php on line 118" while reading response header from upstream, client: [], server: [], request: "GET /forum/17-[...]/?sortby=views&sortdirection=desc HTTP/2.0" That's in authorsPostedIn. It looks like there's two places where that gets called - computing the content that the current user has posted in, and computing which postedIn indicator to show. The query that gets run for this will load about 260k entries (there are a bunch of topics with a very large range of contributors). I'm surprise…
Last reply by Marc, -
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- 3 followers
- 19 replies
- 1.8k views
Hi, I wonder if anyone could help, I have searched the forum but could not find anyone with this problem. I am brand new to the Invision software so still learning. It seems that after the recent upgrade, the change from PHP7 to PHP8 disabled the "Member Map" third-party extension. Luckily the author provided a new extension called "Commuity Map" which provides the same functionality. I have successfully installed that so to the user the system is fine. However, I now find I cannot uninstall the old "Member Map" extension. When I tap on the Uninstall button I get the confirmation box, but if I press the OK button all I get is a totally blank screen and nothi…
Last reply by dmaidon1, -
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- 2 followers
- 3 replies
- 2k views
I'm currently unable to use MFA as a result of it claiming I have failed authentication too many times (see screenshot) even though entering the correct code as per Google Authenticator. You appear to require an admin to reset this, so can you please do so, or advise how long I will need to wait to be able to try again?
Last reply by Nathan Explosion, -
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- 2 followers
- 7 replies
- 861 views
I have old version 3.4.2 on the website. I need to upgrade it to latest version. Can I get the older version of the Invision community to do research. As i am unable to unencrypt the existing encrypted files.
Last reply by Alexandru, -
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- 1 follower
- 1 reply
- 472 views
Hello, Is there a way to reset the test install URL on my license key? I want to set up a testing server, but the current test installation location is on my primary server.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 518 views
I have an achievement rule set to award 1 point when a member votes on a poll. I just noticed that my members haven't been getting points awarded for this, even though all the other rules are working as expected. What could cause this?
Last reply by Marc, -
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- 2 followers
- 23 replies
- 1.2k views
I have been trying to get rid of this pesky error for a while now... I have a server running Plesk, I have created a cron job doing exactly what it says: /opt/plesk/php/8.0/bin/php -d memory_limit=-1 -d max_execution_time=0 /mnt/raid/kevswoodworks.com/forum.kevswoodworks.com/public_html/applications/core/interface/task/task.php 63857b871abd49cbc101d2bbe81c4b77 now if I say to run with traffic, it still gives me this notice at the top... I have switched it to the cron job and scheduled the cron job in plesk as: /opt/plesk/php/8.0/bin/php -d memory_limit=-1 -d max_execution_time=0 /mnt/raid/kevswoodworks.com/forum.kevswoodworks.com/public_html/applications/core/…
Last reply by Cshort, -
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- 2 followers
- 1 reply
- 505 views
Hello, I have the user with id=2330 who bought a monthly subscription and then upgraded to an annual subscription. Now his annual subscription has expired and he has no active subscription, instead the main group assignment has changed from annual to monthly. So the user has access to the paid content and he hasn't an active subscription. It is a serious flaw in the management of permissions and accesses since it changes the group to the previous state without taking into account that the previous subscription is no longer active. Now this user only can renew to the annual subscription, haven't the monthly subcription option to change it. Can you check it…
Last reply by Marc, -
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- 1 reply
- 577 views
Is it possible during the registration example detected the user is from japan then will auto assign the user to the related usergroup?
Last reply by Miss_B, -
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- 3 followers
- 18 replies
- 1.9k views
Hello, I don't know somehow the date selection box were 33% translated and I don't know where to translate the 'yyyy' and 'mm' parts. Any tips? Thanks.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 551 views
Hi Guys I noticed in my cron job that the php version is mentioned. If we update php version do we have to edit the cron to reflect this change? /opt/cpanel/ea-php81/root/usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /home/xxxxxx/public_html/community/applications/core/interface/task/task.php
Last reply by Marc, -
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- 3 followers
- 71 replies
- 3.7k views
Hello, After upgrading to PHP8 my pros site is no longer available, Please help It's possible that the theme does not support php8.0, or there's a missing component An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by Marc, -
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