Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
-
- 2 replies
- 251 views
If I wanted to hide registration text? where would the css go?
Last reply by Reality Capture Experts, -
- 2 followers
- 2 replies
- 564 views
I'm not sure if this is a bug or not, but I have a task that runs every minute. If the forum is set to run with a cron job, the task runs every minute, as it is supposed to. But when the forum is set to run tasks with Traffic, the task is run every time someone refreshes a page despite having been set to run every minute. Setting the task to run every 2 minutes makes this behavior disappear.
Last reply by LZDigital, -
- 3 followers
- 2 replies
- 318 views
Hi guys - Can someone direct me on how to remove the "Picked By" line in the emails for Our Picks? Thanks - Chad
Last reply by DSystem, -
- 2 followers
- 4 replies
- 505 views
Hi, my admincp shows me following recommendation You are running MySQL version 5.5.5-10.1.26-MariaDB-0+deb9u1. While this version is compatible, future releases of our software will require version 5.6.2 or above. But installed version is mysql -V mysql Ver 15.1 Distrib 10.1.26-MariaDB, for debian-linux-gnu (x86_64) using readline 5.2
Last reply by Tripp★, -
- 1 follower
- 2 replies
- 269 views
Customer renewing on their subscription but this message is not correct as the CC on file isn't going to expire till 2020?
Last reply by Ocean West, -
- 1 follower
- 0 replies
- 197 views
www.xyz.com community 1 abc.xyz.com community 2 on sub domain I want community to be different in terms of content... but users are same.... how can we make them look as for user it looks same site in terms of sign ups.. logins,..... both are currently in cloud
Last reply by Saurabh Jain, -
- 1 follower
- 0 replies
- 257 views
How can I check if VigLink is working? In ViglLink Publisher Dashboard I see 13k views but no single click. https://publishers.viglink.com/publisher/install#checkInstall sais Success! You have installed the code correctly! Can I check the html source code? Does Viglink change the href parameter / the target url? or is it done via javascript?
Last reply by eskaiter, -
- 1 follower
- 1 reply
- 288 views
Hey folks - The FB login link stopped working (again) so we have to figure out what's wrong with our settings in the app. We added an SSL cert but it didn't solve the problem - This thing has been driving us crazy (again). Hoping someone can point us in the right direction? -James Here's the error message: Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 239 views
I found an issue on my own forum and the IPS forum. In ACP this leads to an error message, on the forum it leads to no search results. To reproduce the issue: Search the IPS forum for this phrase - Searching Your Community Now select Find results in ... Content titles only Then run the same search with quotes around the words like this - "Searching Your Community" Strange behavior.
Last reply by Joel R, -
- 3 followers
- 9 replies
- 351 views
In 4.3, there is a new button, Hide. What is this for? Does everyone see it, or just admins / mods?
Last reply by Maximilian Vogt, -
- 1 follower
- 2 replies
- 262 views
Is there a way to run background task/background process manually in 4.3? I remember it was possible in 4.2 but i don't see the run all background tasks manually anymore
Last reply by bfarber, -
- 1 reply
- 327 views
I am trying to install on centos 7 using the following setup: * php-fpm7 (docker) * mariadb (docker) * nginx (non-docker) Everything works up until I try to get past the database settings, it can connect perfectly fine but just spits out the following error: no such file or directory The above does not help me in any way what so ever, I believe it to be something to do with the socket field (left blank in my case) - I am not using a unix socket so this should not be needed? (nor is it available in my setup) It should be connecting via. TCP. I could not seem to post in the peer to peer help forum so unfortunately here I …
Last reply by bfarber, -
- 2 followers
- 2 replies
- 348 views
----- Main Issue I'm wondering if anyone else here uses Bluehos's cloud server plan, and if they have problems with Bluehost's server side Varnish caching system. My site's been having this ongoing issue where, when the Varnish caching is enabled on my Bluehost account (Bluehost login > performance > caching control), we get what we've not so fondly come to call "the logout bug". The effect being that the user is automatically logged out on the sites main home page, but is not logged out anywhere else on the site. Visit some sub-forum, logged in. Visit the home page, logged out. Back to the sub-forum, logged in again. We were eventually able to narrow …
Last reply by GrandTheftArmA, -
- 0 replies
- 255 views
Can anyone point me to this setting? I set it up in php.ini but in whoisonline widget php i dont find the settings anymore in 4.2 i found it Need it for 4.3
Last reply by milan122, -
- 11 replies
- 367 views
I use the Pages, Blogs, and Forums apps. My dashboard's Users By App pie chart shows me usage by those apps, but it also includes something called "System." There is not an explanation of what "System" means, but my guess is that this must represent usage of certain background processes, which really don't matter much to a site owner like me. Knowing the System usage, in comparison to my apps, throws off my stats so that I can't really tell what the ACTUAL percentages are for my ACTUAL site's apps. I really just want to see the correct app usage here in this pie chart. Is there a way to remove "System" from this chart?
Last reply by Adriano Faria, -
- 3 followers
- 7 replies
- 374 views
Hi guys, I want to build a home page using Pages however, I am really unsure of what I am doing. I know this may sound stupid but, I just really see the editor option. I was wondering if some of you guys could showcase your home page / pages designed via IP Pages. I would love to know how you did it as I am 100% new to using pages in this way. Thank you guys!
Last reply by LDDG, -
- 1 reply
- 261 views
Hi everyone, I have added a new Profile Field, to allow members to upload an image. The image would then be displayed in their postbit throughout the forums. And it displays nicely on their profile. To make it into a reward, I want to tie it with a user group promotion (i.e. you need a count of 500 content before you can use this profile field) Is it possible to allow a profile field to be used only for certain user groups? Anything out of the box or via a plugin to achieve this?
Last reply by newbie LAC, -
- 3 replies
- 335 views
Hi all, First of all, I would like to point out that I've been a customer for a few months now and I think that IPB is an absolutely fantastic product. I was able to convert our community site (www.astrosurf.com, which has been in existence for 20 years) without much difficulty. With the API, we were able to convert our forums (40,000 members and about 1,500,000 messages) that were in a very old proprietary format. By adding a few plugins and apps, our site works wonderfully well and its activity has increased significantly since we switched to IPB. However, I still have a problem that I cannot solve. We have a forum in which members post many high reso…
Last reply by Jean-Philippe, -
- 4 replies
- 491 views
Im trying to embed a google form into a post but its not displaying. I use the HTML that the google form creates and use "code" on the forum post, paste in the link, but doesnt display. Any ideas?
Last reply by GeneralMitch11, -
- 0 replies
- 279 views
Hey, when you click on the forums privacy policy, you get redirected to a page without menu etc. How can i create another page exactly like that for my imprint as exp.
Last reply by ZLTRGO, -
- 1 follower
- 3 replies
- 257 views
I would like to have a Categories permissions apply to all forums within. but I only see a one at a time option. any ideas? Thanks
Last reply by Xenboy, -
- 3 replies
- 255 views
Hi there, I am having a problem adding in a calendar feed. The feed I want to use is: webcal://www.imca-int.com/events/ics/ However, when I add it in I get this error: The feed appears to be invalid because content not matching the expected format was returned What is going wrong here, is it there a problem with the actual feed from here: https://www.imca-int.com/events/calendar/
Last reply by Maalong, -
- 1 follower
- 4 replies
- 270 views
Hey, lets say i want to sell someone a shoe and if he wants to get the laces too, he has to the check a box. When he checks the box "laces" i want to add another n amount of money to the product. Does it work out-of-the-box or do i have to code it myself?
Last reply by ZLTRGO, -
- 3 followers
- 17 replies
- 1.2k views
I know how to create certificates, but where in the admincp does one start the process?
Last reply by Maurice H., -
- 1 follower
- 3 replies
- 209 views
Why are clubs still visible in the ACP when the application is disabled. Everything else seems to disappear when turned off
Last reply by Adriano Faria,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
