Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
-
- 2 followers
- 2 replies
- 468 views
Hi Guys - If I store all my attachments on S3 per this guide - https://invisioncommunity.com/4guides/advanced-options/server-management/configuring-amazon-s3-r230/ And I enable "Serve images from local server" in the Remote Images options Question: Will all the images stored on S3 be served from my server as well?
Last reply by bfarber, -
- 2 followers
- 3 replies
- 315 views
I used to use 'view member profile' a lot when viewing a member in the ACP but it's gone now, or am I just being dumb and missing it? It's a royal pain to have to search the member each time when it used to just be one click. Can anyone help, has it just been hidden away?
Last reply by Byzantine, -
- 3 followers
- 3 replies
- 277 views
Do I need to worry about adding the scripts into my installation or do I just add the keys in my spam prevention CAPTCHA settings area???
Last reply by AlexWebsites, -
- 0 replies
- 217 views
Hey everyone ? When I tick this option, the product is not even accessible from the link. Are there any methods to make a hidden product, that can only be accessed with URL?
Last reply by OctoDev, -
- 1 follower
- 2 replies
- 375 views
We're looking to remove the IDs from URLs to clean them up, and to possibly omit some categories in the structure. I've looked and tried to adjust the Friendly URLs features under the Advanced Settings, with Rewrite URL activated in the SEO section. I uploaded the htaccess required, but still have troubles when trying to adjust the URLs and remove the ID from them. On occasion when I have removed the ID from the URL, it's simply added "/id=123" at the end of the URL. Is there no way of removing the ID from the URL altogether? When attempting to do so, I came across either the above-mentioned problem, or errors of the page not being found.
Last reply by coert_g, -
- 4 replies
- 319 views
Is it possible to create an about me tab and the text showing up in the big box? ( We are a small community and ask our members about 20 questions to get to know each other better and the left panel area is to tight for all the questions and answers)
Last reply by mrbo, -
- 1 follower
- 0 replies
- 191 views
Is it possible to show only the message and the "Register" and "login" buttons in the "Guest Widget"? I want to hide the social networks buttons in this widget. Many thanks.
Last reply by pequeno, -
- 1 follower
- 2 replies
- 243 views
In Database options, there's a setting to sort records. Below shows the sort default "Record ID". I created a custom field that I use to sort records. When I change the sorting to my custom field, the sorting does not update on the website. However, the records sort correctly in the ACP. I want all members to see the same sorting, so I removed the Sort by button on the website. What can I do to force the record sorting so all members see the records in the same order?
Last reply by GrooveOnBeat, -
- 1 follower
- 1 reply
- 230 views
I converted my forum and finished the conversion for one part, and now when I try to import my members, it says that conversion has finished. How can I then import my members?
Last reply by Joel R, -
- 1 follower
- 1 reply
- 470 views
Hi guys, I need to add a tracking tag within the <head> tag, but only in a few selected pages. We have Pages installed, and these pages belong to the same database, so I wonder if there is something we could edit somewhere that would apply this code only for that database. Of course we can write a plugin to achieve what we need, but I am wondering if there is an out-of-the-box solution first. Best regards, Gabe.
Last reply by AlexWright, -
- 4 followers
- 4 replies
- 358 views
Right now my community is on a cloud hosting plan. Is it normal that I don't see any ways to backup? I cannot find it in my Admin CP. I am asking this because some members of my community voiced their valid question about the regularity of backup. Right now I cannot answer them, nor can I find the answer myself.
Last reply by Orioni, -
- 1 follower
- 3 replies
- 285 views
Images no properly resized in mobile devices: iOS. Just want to make sure before submitting a ticket.
Last reply by Nathan Explosion, -
- 4 replies
- 318 views
Hello, I upgraded my board tonight from the very old 3.4 to the latest 4.3.3. It's about a month i'm doing tests on a test server with a 1:1 copy of my forum. While conducting these tests, it happened like 5 / 6 times that the board lost completely all css and js files (they're not in the html at all). The only solution every time was restarting the conversion from scratch. Further checking into this , this morning i found that the uploads/css_built_* and uploads/javascript_* folders (where rendered css and js files are stored) has just disappeared. This time it happened as i installed the tapatalk plugin (both admin cp and board lost all css/js) but in my tests…
Last reply by TomasMilian, -
- 2 followers
- 8 replies
- 574 views
We've been on IPS for several months now after converting from XenForo and it appears Google has updated all SERPs to the new IPS URLs. I understand it provides automatic redirects from the old URLs to IPS URLs. I don't believe we need these redirects anymore. Is there any harm in uninstalling the Converter application?
Last reply by Chris Anderson, -
- 1 follower
- 1 reply
- 212 views
Since I updated to 4.3.4 I can not see the images that are uploaded in the themes. As an user or an Administrator when I try to edit posts. The images are upload correctly and you can see, but not listed in uploaded images area. For example, in this post are images, but When I try to edit it I see this. Also, if I try to upload an existing file I see this: I tested with Safari, Firefox and Chrome.
Last reply by pequeno, -
- 1 reply
- 252 views
Hi everyone, Does such a function exist? Majority of my SPAM is from people trying to promote their YouTube channels OR Discord server invite links. At the moment I've applied moderation to we need to approve their first few posts, this works well but is tedious. I would really like to automate this if possible. I looked at the 4.3 Automatic Community Moderation features and this might work but I'm looking for something more reactive before members are exposed to the SPAM.
Last reply by Optic14, -
- 3 replies
- 716 views
Hello Is there a way to move the Themes menu on the forum index? in its current place even the most veteran members on my board doesnt know this menu exist I also like to know if there's a way to re order the themes in that menu?
Last reply by AlexWright, -
- 1 follower
- 2 replies
- 226 views
Hello! I have been attempting for the last month or so to install ArrowChat on my community - or rather, have a technician install it - but the technician wants to know "how to put physical files on the server via SSH or FTP" and I don't know how this is done. Could someone be so kind as to post step-by-step instructions that I can then forward to the technician? Thanks in advance!
Last reply by Xenboy, -
- 1 follower
- 2 replies
- 263 views
Hi all, working on a migration from vbulletin 4 to IPB, in the VB board members make use of bb code to give their signature content a color, they also make use of embedded scripts (pregnancy counters from external source) in the IPB migrated signatures all the content is plain text and no links or embedded scripts do work anymore. for instance this is not working after migration to IPB: [quote name='nickname']@ci content... and this is also not working in signatures <p> <span style="color:#00ffff;">content</span> </p> <p> <a href="http://www.babytickers.net" rel="external nofollow"><img alt="ticker.p…
Last reply by Jheroen, -
- 1 follower
- 0 replies
- 224 views
Hi all, working on a migration from vbulletin 4 to IPB, in the VB board members make use of bb code to give their signature content a color, they also make use of embedded scripts (pregnancy counters from external source) in the IPB migrated signs all the content is plain text and no links or embedded scripts do not work anymore. for instance <content> and do not work anymore can they only work when global setting for html is active? wrong category i assume, i also see that colorcodes are working here and also the banner does show, what settings do i need for this to work
Last reply by Jheroen, -
- 5 followers
- 14 replies
- 563 views
Is it possible to control what kind of content from the other apps is automatically posted on user profiles? I am using the gallery app and I don't want my users profile pages to look like this (see image below) when they create a new album and upload a bunch of photos. I just want the entry "gallery album" to be visible on user profile pages - and NOT every "gallery image" posted. Please tell me there is a way to fix this?
Last reply by Optic14, -
- 3 replies
- 211 views
I have two communities 1 on domain other on sub domain say xyz.com second on sod domain abc.axyz.com I want all members on ayz.com can login to abc.axyz.com with their same login The sites accept FB and google login as well
Last reply by Fosters, -
- 2 followers
- 3 replies
- 218 views
Hello, I would like to avoid email addresses in posts to prevent spamming. Do you have an idea of how to manage that?
Last reply by Jibeji, -
- 1 follower
- 0 replies
- 215 views
Good day folks, I have set up my Oauth for Word Press, using "Option B" at this tutorial https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/social-sign-in/43-and-above/wordpress-r304/ I have followed the instructions verbatim, when I go to test the configuration at the miniOrange oauth plugin on my Word Press site, I get this error message: I went ahead and installed the login button per instructions, for the Word Press site, and I am still getting the same error message, has anyone had any experience with this? Thanks for any help. John
Last reply by JohnCourt, -
- 1 follower
- 3 replies
- 315 views
After upgrade to 4.3 start applications from the admin center and perform tasks. But occasionally an error is thrown: "Sorry, you do not have permission for that! 1S111 / 1 Out of range value for column 'topics' at row 1". I press F5 and after 20-30 seconds again an error. What could be the matter?
Last reply by Egorkin,