Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,828 topics in this forum
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- 7 replies
- 556 views
Is there anyway to force members to read an updated 'Site Guidelines'?
Last reply by AndyF, -
- 3 followers
- 4 replies
- 332 views
I have this weird issue that in the Blogs app, whenever any reaction is given to an article, the icon will not display correctly. Is anybody else having this issue? Or does anybody know how to fix this? Let's start with how it should look like: Everything is okay here. The icon is being displayed correctly. You can click on it to open a popup with information about who reacted in which way (if permissions allow it) etc. Now this is the issue that I have in the Blogs app: You can already tell by the look of the icon (grey borders, resized icon) that something isn't right here. And in fact the reaction icon is inserted like a regularly linked i…
Last reply by MMXII, -
- 1 follower
- 4 replies
- 283 views
A few months ago an admin on my site was attempting to merge a thread with five posts into a thread with 50,000 posts - not normally a problem. However, they made a mistake and instead were attempting the merge the other way - the 50K post thread was merging into the five post thread. Again, not normally a problem...except this time the process was interrupted. The end result is the 50K post thread is now basically non-existent. If you open the thread it shows one page - no pagination to the other 3000 plus pages. It also says "0 posts in this topic" - even though you can see 15 (the entire first page, even though there's no pagination). Here's a link: https://www.str…
Last reply by Thomas Surgent, -
- 2 replies
- 262 views
If i add a new profile field e.g. favourite quote how do i get this information to show on posts members make? I've set it to show on profile, and members can see - but it doesn't show on the posts Thanks
Last reply by Wren, -
- 2 replies
- 228 views
I did a search in here and read all the guides, cannot believe this isnt covered anywhere. How in the holy heck do I upload the google verification file or html on my cloud based ips forum? I tried in Mega tags, doesnt work.
Last reply by Rhett, -
- 1 follower
- 4 replies
- 250 views
Hi, With the default group for moderator I'm able to set which forums they can moderate - but when I try adding a second moderating group, or try adding an individual member as a moderator I don't get this option in the ACP>Staff>Moderators - change to restricted - option. Is this something that can be changed somewhere so that I can set other groups or members to moderate only particular areas? Thanks very much for any help given
Last reply by Cyboman, -
- 1 follower
- 3 replies
- 237 views
I am trying to customize friendly URLs in ACP. I have installed the application Links Directory and would like to change "links" to "sites". I have changes the index page of application without issues. Then I have tried to change a link for the single item. The result is weird. When I save the form above I get "links" and "sites" in the same url. However I need _http://myhost.com/sites/show/id-?? Exactly what I have entered in the form above. What is wrong?
Last reply by Adriano Faria, -
- 3 replies
- 541 views
In version 4.3.6 BETA2, the phrase "google_adsense_ajax_ins_1" can not be translated. Please, you could check, thank you.
Last reply by EnzoC, -
- 3 followers
- 14 replies
- 572 views
I'm an Android man so aren't that au faux with this but will iPhone users on iOS 11 are posting images from their phones and they are coming up as links rather than image embeds. Is there a way to fix this please?
Last reply by bfarber, -
- 1 reply
- 207 views
There are a number of posts on our site from before we moved to Invision that have encoding issue, with text displaying like this: I can’t remember exactly We're set to utf8. Any ideas on how to fix this?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 475 views
I migrated from Vbulletin 5 to IPS. I notice that Search engines see topics with a 301 redirect. I also realize if I remove the converter (uninstall) then those redirects would be lost and it could have an effect if other sites are linking to my site. However, with the 301 redirects, and with so many of them that are not linked to, and as they are showing up with a 301 will this not have an adverse effect in the search engines since some link juice is lost? Point being if there are limited sites linking to mine would it be better to uninstall the converter and let Google index these with a 200 response rather than a 301?
Last reply by bfarber, -
Guest spam
by Owdy- 3 followers
- 17 replies
- 509 views
Guest posts lot of spam in to my site. IP adress ban doesnt help much, is there any solution? I use caphca for guests. Example article https://hoitajat.net/uutiset/liittopomo-jyrähtää-kotihoidon-työolot-epäinhimillisiä-r653/ Gus
Last reply by AtariAge, -
- 2 followers
- 2 replies
- 266 views
I work on rather large communities. We are talking about communities with 20+ million posts. Every now and then on upgrades I encounter this issue with gateway timeouts during the upgrade because the query to count the number of rows in the posts-table takes forever. Ironically; one example of why it may count rows in the posts table is when it counts the number of rows in order to decide whether it should tell me to run a manual query to avoid timeouts or not... One example from now: | <Id> | <user> | <host> | <db> | Execute | 373 | optimizing | /*IPS\core\extensions\core\Queue\_RebuildSearchIndex::preQueueData:127*/ SELECT …
Last reply by bfarber, -
- 1 follower
- 1 reply
- 284 views
I changed some things about how my ads are served, and noticed that banners would not show up until I deleted my cookies. I suspect that the banner are not showing up for my regular visitors due to this issue. Is there a way to force a new cookie...make the expiration shorter to clear this up?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 212 views
We recently updated our domain name on our corporate website. We had been linking to our forum using the SSO. Since the update nobody can access the forum, and we can't get into the admin to troubleshoot. How can we get access back to our forum?
Last reply by bfarber, -
- 2 replies
- 241 views
Good evening, I am testing a migration from Vanilla to IP Board on my localhost XAMPP setup. The conversion runs smoothly (using the 2.2x / 2.3x converter application) until I reach the step to convert the posts. I get a 'Waiting for a previous conversion cycle to finish...' load, where it then cycles me through page refreshes until I finally land on a 'Sorry, you do not have permission for that!' page with the following error: "2V387/1 There was a problem proceeding with the conversion, a previous cycle was still running. Please go back to the conversion to continue." Using the troubleshooter, it tells me to download unmodified patch files (even though no …
Last reply by bfarber, -
- 1 follower
- 1 reply
- 267 views
Hello, This is my forum. www.TheModernVocalistWorld.com. It has been a community that is about 10 years old. It probably is the world's most popular open forum for singers, or at least at one time, was. I don't know of any other forums that compete with it. We had a really strong run for about 6-7 years, the a few things happened. Migration to FB groups and distractions from newGen social media. Suspect... The community never had a full blown, social media manager that could keep the buzz and fun going, other then myself, who... After about 7 years of this, just got tired of all the work it required to post, maintain, etc... At …
Last reply by Bluto, -
- 0 replies
- 222 views
I'm trying to setup the OAUTH/REST API via IIS 7 on my local machine but I keep receiving this message: "The API endpoint is not giving the expected response. Check you followed the instructions correctly. The URL being tested is:" My web.config is as follows: <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.webServer> <defaultDocument> <files> <clear /> <add value="index.php" /> <add value="Default.htm" /> <add value="Default.asp" /> <add value="index.htm" /> <a…
Last reply by Sean Wilkins, -
- 2 replies
- 319 views
delete
Last reply by Adlago, -
- 1 follower
- 3 replies
- 771 views
Hello, I am attempting to upgrade from 4.3.5 to 4.3.6. I do not have FTP/SFTP open on our server, so I need to perform this update manually. I have downloaded the .zip file of the new update, uncompressed it, and attempted to upload it to our site. Everything is uploaded and in the correct directories. When running the upgrade, I am receiving the following error: Some source files are not correct for the latest version. If you uploaded the files to your server manually, the process may have failed or not completed yet, or a new version may have been released since you downloaded. Download latest version from your client area and upload the files again in ord…
Last reply by LegionWM, -
- 1 follower
- 2 replies
- 213 views
I am having issues displaying ads properly at what I believe are 3 different screen resolutions (my current ads use 2, and it is causing issues). So currently I use the following: 1) <div class='ipsResponsive ipsResponsive_hidePhone'>Desktop banner code here shows Banner A only on desktops</div> 2) <div class='ipsResponsive ipsResponsive_hideDesktop'>Mobile banner code here shows Banner B only on mobile</div> However, when I slowly close the with of the browser there is a mid-point where both Banner A and Banner B are showing, then if I continue to shrink the width it correctly shows only Banner B. I would like to make #2 above …
Last reply by sadams101, -
- 2 replies
- 268 views
When adding an Image Feed to a page and you set the Sort By to Random, it displays images from a random album but all from the same album. How can I make it work so it displays random images from the entire gallery?
Last reply by AndyF, -
- 1 reply
- 266 views
I have detected it in my forum, but I have verified that it also happens here. We enter for example in this profile: https://invisioncommunity.com/profile/108264-mark/reputation/?type=forums_topic_post&change_section=1 It does not show notification for each user, it always shows the same user. Is this contemplated to repair in future updates? a greeting
Last reply by AndyF, -
- 1 follower
- 4 replies
- 249 views
Hi, I have a few questions. First, Is there a way to show liked content on the forums in the same area where you show how many replies and views a forum topic has? 10 replies 10 views My other question is, is there a way to restrict the code options that are offered in the posting/editing box ( <> ) or to remove the option for members to enter code? Thanks for any assistance with this
Last reply by Wren, -
- 1 follower
- 1 reply
- 189 views
I want to select a single image in a block fed from a gallery category and put it on my site sidebar. Easy to set up but when it displays using the default template the portrait orientation thumbnails are horribly cropped. How do I fix this so that the cropping isn't so severe? Or even better, not cropped at all?
Last reply by FZ,
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