Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,926 topics in this forum
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- 7 replies
- 906 views
This just started happening. Is this occurring with anyone else? Roger
Last reply by Rhett, -
- 2 followers
- 2 replies
- 302 views
In the AdminCP there are a number of places where charts of some sort should be getting displayed. What are the requirements for this to work? All I see where they should be is the error "Your browser does not support charts" on a red bar. Is this some kind of user agent sniffing that's going on that thinks I'm using something that's incapable of rendering them?
Last reply by Arthmoor, -
- 1 follower
- 7 replies
- 437 views
Hello everyone, i would like to ask if there exist any option to limit moderator access to various functions of modCP as well of warning system. While i was using IPB 3.4.x moderator was able to see reports only from places that he was able to moderate as well as he was able to give warnings only in place where he had moderator access. I would like to see that feature in 4.2.x / 4.3.x because right now there doesn't seem to be option to do that.
Last reply by Neil2, -
I want to hide content owner/author name and profile thumbnail to the guest in the gallery section. Can you suggest the template name in which we can edit the code.
Last reply by bfarber, -
- 1 reply
- 232 views
Hey everyone! How do I have multiple admin page tabs open without having to keep logging back in when I switch tabs? Thanks!
Last reply by bfarber, -
- 1 follower
- 7 replies
- 568 views
Hello, doesn't everyone work? in downloads Allowed file extensions does not work "Copy settings value"
Last reply by bfarber, -
- 2 followers
- 2 replies
- 387 views
First, please let me stress- I am software developer myself so I am well aware of the business and how things are done, so please excuse my forwardness. But I am genuinely curious about this, and am extremely hoping that there is either some other way to do this or this is either planned on being improved or is being worked on as we speak. For the first time, I have finally had a need to use the Different Pricing & Stock Levels Depending on Custom Fields feature for a product within the Commerce application. Aside from several apparent bugs involving failure-to-save the values (which I will not go into right now due to the possibility…
Last reply by capei, -
- 2 replies
- 288 views
Can anyone check if there is such a problem? Installed as new on localhost
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 248 views
Hello, Can anyone tell me how I can restrict orders to be only from certain locations? I am in the process of starting my store and I want to focus only on the UK right now. However, I can't seem to find any options or settlings to restrict where orders can be placed from.
Last reply by Joey_M, -
- 1 follower
- 2 replies
- 304 views
hey is there any other way to display the image feed like tiles view or anything like that
Last reply by DustyDevil, -
- 1 follower
- 2 replies
- 251 views
Hello, in "uploads" folder (for example), the .htaccess file have this Apache directive: <Files ~ "^.*\.(php|cgi|pl|php3|php4|php5|php6|phtml|shtml|([a-z0-9]{32}))$"> Order allow,deny Deny from all </Files> I think that this is for Apache 2.2, not for Apache 2.4 https://httpd.apache.org/docs/2.4/upgrading.html What happens with the servers that use Apache 2.4? What is the correct directive for Apache 2.4? Many Thanks.
Last reply by Martin A., -
- 2 followers
- 2 replies
- 238 views
I've launched a new-look site using Invision Community. In doing that, hundreds of old links (in bookmarks, on printed media) have ceased to exist. I've moved the old version of my site to a subdomain and would like to redirect certain links, so that somebody searching for content still lands on it. My site is esperanto.org.uk. I've moved the old one to legacy.esperanto.org.uk. I've been playing around with htaccess but changes aren't working in all situations. For example, let's consider when someone goes to esperanto.org.uk/fpc. That address no longer exists on the current site, so I'd like the request to go to legacy.esperanto.org.uk: This rule causes th…
Last reply by Meddysong, -
- 6 replies
- 361 views
Hey all! I am having a problem adding a certain link to one of my posts on my forum. When I try to add a link like this: index.php?misc/style&style_id=4 Invision then converts it to this: index.php?misc/style&style_id=4 Causing the link to fail
Last reply by bfarber, -
- 1 follower
- 5 replies
- 280 views
Are these used here or will they be used in the future? - I have some posts that are updated regularly.
Last reply by bfarber, -
- 2 replies
- 335 views
If someone posts twice in quick succession - how do I automatically merge the replies?
Last reply by Jimpeccable, -
- 1 reply
- 256 views
Which template and where do I need to add {advertisement="KEY"} to if I want to place an add under the reply box in every thread? Thanks
Last reply by Sergey_SV, -
- 1 follower
- 0 replies
- 213 views
Hi Is it possibelto display the customer fields in the invoice? I set additional customer field for telephone number and need to see it in invooice for fast processing.
Last reply by Sergey_SV, -
- 4 replies
- 272 views
How do you recount members in a usergroup? I just changed a few packages on my Nexus install so that the users go into a different usergroup, but the members that should be moved back to the 'members' usergroup as they have expired licenses are not being moved out the new usergroup, if that makes sense lol Sean
Last reply by Sean James, -
- 1 reply
- 214 views
How do you move Blog entry from one Blog to another? I am trying to move one of members Blog to her another Blog category and I don't get any option for selection. Any help is appreciated, thanks!
Last reply by Rhett, -
- 3 replies
- 313 views
Sorry, there is a problem EXPECTED_KEY_NOT_PRESENT Error code: 4C375/1 Does anyone know how to fix this? I get this error message when trying to link Twitter user account in the Admin CP
Last reply by Mark H, -
- 4 followers
- 10 replies
- 342 views
I do have some interest from advertisement agency, in particular for the top of the sidebar position, for a banner of 300x250 size. Issue is that when the sidebar is collapsed on mobile, it automatically goes below the content area, which is not that attractive for advertisers and I guess they will ask for a discount based on this fact. Is there any way to collapse the sidebar, but keep the ad on top? I was thinking to create another ad with the same size and place it in the main area, thus ensuring that it will always be on top. So the idea is that on desktop only the sidebar ad will be visible, while on mobile only the top ad will be visible. Can this be done…
Last reply by jair101, -
- 4 followers
- 24 replies
- 714 views
I am just starting exploring the advertisement options offered by IPS and I have stumbled upon a possible issue, maybe bug. I do have Google Analytics to count my page impressions. So far I haven't investigated how many of my users use adblocks. I've read there are options with Google Tag Manager, but I decided that it is much more elegant and representing real life use case to setup one 1x1 white pixel footer advert and count how many ad impressions IPS will register and compare it with the google analytics stats. I've read that IPS uses ipsAdvertisement class, which is blocked by the most popular adblock plugin, so my experiment should have been pretty reliable. M…
Last reply by jair101, -
- 2 followers
- 4 replies
- 276 views
Spammers sure are a tricky bunch these days, they are using what appears like normal emails etc, and they are using what appears to be normal user names too. We are getting a lot of spam registrations, and I have the IPS anti spam service activated and my settings are pretty strict, only action to take for 1/4 is activated as "allow member to register as normal", then 2/4 "flag the account for manual review" then 3/4 and 4/4, "do not allow user to register at all". I also have reCAPTCHA V2 set up. With that, IPS is returning a score of 1 for almost every single new registration, and we have to research the users manually to find out if they are spammers or not. …
Last reply by JohnCourt, -
- 1 follower
- 0 replies
- 201 views
Spammers sure are a tricky bunch these days, they are using what appears like normal emails etc, and they are using what appears to be normal user names too. We are getting a lot of spam registrations, and I have the IPS anti spam service activated and my settings are pretty strict, only action to take for 1/4 is activated as "allow member to register as normal", then 2/4 "flag the account for manual review" then 3/4 and 4/4, "do not allow user to register at all". I also have reCAPTCHA V2 set up. With that, IPS is returning a score of 1 for almost every single new registration, and we have to research the users manually to find out if they are spammers or not. …
Last reply by JohnCourt, -
- 2 replies
- 283 views
Hi all, and thanks always to those who take the time to read and reply to these kinds of posts. I have searched about and can not find info on this. My questions are: 1. Can I set a member to have full admin right's to the shop only and not the rest of the site. If so, how might I do this please? 2. I currently have a VIP membership in the shop, which is linked to my Paypal account, but am 'renting out the online shop' I need to keep the subscriptions and allow for more but also allow a new person to set up her own payment info... Is this possible? (or can anyone think of a clever way around it) MANY THANKS!! Simon W.
Last reply by Simon Westmore,