Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by Marc,
22,828 topics in this forum
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- 4 followers
- 12 replies
- 551 views
Hi Guys - I'm looking or hosted ElasticSearch options and have looked at the elastic.co recommended Swiftype plan, but I would love a service that would enable me to just plugin the URL and port into the ACP (see screenshot). Siftype requires code entered into the templates. I can do it but would rather not. Any recommendations for hosted ElasticSearch?
Last reply by pequeno, -
- 1 reply
- 243 views
Are custom titles/ranks not assigned to user groups? I want to only allow certain user groups to change title , all im seeing is a global post count to allow
Last reply by AmericanRev2, -
- 3 followers
- 27 replies
- 1.3k views
I have changed my host, DNS is in place (same domain name) - Changed to default theme, put site offline, cleared all cache via support tool - Copied all files to new host, directory is /public_html - same as on the old host - Copied database into new one - Updated conf_global.php with new server name, database name, user and password Now I'm getting An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later. Try again if I go to my admin page I'm (also) getting Fatal err…
Last reply by Adlago, -
Parent theme
by kmk- 1 follower
- 4 replies
- 268 views
If I have more than one themes, when should use parent setting? I don´t know what is the difference....
Last reply by Meddysong, -
- 1 follower
- 3 replies
- 229 views
Hello, happy new years.... Please anyone can tell me how I can hide Mark forum as read?
Last reply by 403 - Forbiddeen, -
- 1 follower
- 1 reply
- 281 views
Hello! Not sure if this is the right place or if this is allowed by i am looking to hire someone to help with maintaining my server and the IPS board. Thank you! Clem
Last reply by Makoto, -
- 1 reply
- 229 views
We redirect our Contact Us form (for guests) to created Support Requests. Right now they all come through with the title of "Support Request created via Contact Us Form". We would like to offer an optional subject line on the contact us form. Seems a simple request, but I cannot find the setting?
Last reply by 403 - Forbiddeen, -
- 1 reply
- 222 views
Good Morning! I would like to leave the "Thanks" button (Reactions) only in the first post of each topic and link the amount of thanks to the IPS4 invitation system. How could I do that? Thank you! ============================ Bom dia! Eu gostaria de deixar o botão "Thanks" (Reactions) apenas no primeiro post de cada tópico e atrelar a quantidade de agradecimentos ao sistema de convites do IPS4. Como eu poderia fazer isso? Obrigado!
Last reply by 403 - Forbiddeen, -
- 4 replies
- 288 views
I have a site still running 3.4.9 (do not ask! 😰) which has experienced a malware intrusion. Inspecting the page source via Chrome I can see the following javascript block (highlighted with pink) planted within the header (shown top left in red). Could anyone please tell me which folder/directory would house that portion of ipboard_body code? I'm completely useless at finding where Invision places some of its code! Any help appreciated.
Last reply by AndyF, -
- 1 follower
- 0 replies
- 256 views
How can I change background color for textbox like below image? I cannot find any option to choose a background color in WYSIWYG editor. Also, this box is different from "Announcement" option in MCP. Thanks.!
Last reply by Jipa331, -
- 1 follower
- 4 replies
- 276 views
though ticket created can we do something - my site is down with this error
Last reply by AndyF, -
- 3 replies
- 495 views
Hello, What would this mean? https://www.peopleandchat.org/#elNavTheme_menu when trying to change a theme. It won't change it but gives me this "/#elNavTheme_menu" instead of allowing me to pick from a list. The list won't even open.
Last reply by AndyF, -
- 1 follower
- 2 replies
- 238 views
Hi, If I post a link to an mp3 sound effect file in a forum post and mp3 is a permitted file type in AdminCP, is it supposed to rich embed with a relevant HTML5 audio player, even a basic one? Or is only supposed to work for actual uploaded mp3 attachments only? Many thanks!
Last reply by The Old Man, -
- 2 followers
- 5 replies
- 356 views
Is there a way to have Facebook posts injected 'live' into IPB 4 in a forum area with new topics and their replies? Its a GROUP page
Last reply by bradybarrows, -
- 1 follower
- 7 replies
- 233 views
Hello, there is option for fill the background color?
Last reply by kmk, -
- 2 followers
- 2 replies
- 340 views
I might be looking in the wrong place, but I haven't found a way to create a page in Pages that displays (pulls) the IPS advertisements. Is this possible directly through Pages? (Poor but simple) Example: Pull all active/enabled 728x90 ads and display them in a single column format on Pages? Pretty sure there are manual ways to do this by adding the ad key manually as described here: However, I want to try to automate this such that ad subscribers can purchase ad placement through the IPS Advertisements and then automatically display them on a given target page (such as by category). I'm guessing you could also add custom locations somehow, but it stil…
Last reply by Clover13, -
- 1 follower
- 1 reply
- 264 views
Hello, I'm noob in the Invision.. I'm wondering how to make this message box in the main page for the website For message box ①, I know that I can make it from WYSIWYG editor in Block manager. but for message box ②, I cannot find the way how to make it. (like a custom background color and border line option) How can I make that custom message box? is there any plugin or application? Thanks.
Last reply by Joel R, -
- 2 followers
- 8 replies
- 434 views
Somehow my admin CP theme is messed up - not sure. Is their anyway - i can revert to default one? I am already on default one but i see it's messed up. No idea why. Thanks
Last reply by AlexJ, -
- 1 follower
- 17 replies
- 590 views
Dear All I hope you all had a good Christmas. We have a number of forums which we use for a short period of time before they are deleted. I wasn't sure who was deleting them so I checked the Admin logs. NOTHING appears in the Admin logs, yet clearly they are being deleted as they are no longer there. I'm missing something (probably obvious), but I can't work it out. Any suggestions? Many thanks Bill
Last reply by Adriano Faria, -
- 2 followers
- 3 replies
- 248 views
Hello, happy christmas for all, Is possible send again the sign in information to members?
Last reply by Adriano Faria, -
- 3 followers
- 3 replies
- 277 views
I have an issue, that my sitemap is not updated anymore. SELECT * FROM `core_sitemap` ORDER BY `updated` ASC I get the date I have updated it manually last time, three days ago. I have made it manually as it was not updated for 4 days till there. I do not have any errors in admin logs. The tasks log of sitemapgenerator does not have any errors as well. But why there is no new content in sitemap? I have also sorted the table core_sitemap by last_id and see that new items are not in the sitemap. What can cause the issue? Edit: If I rebuild Sitemap manually from ACP, then it is up-to-date and contains new items as well.
Last reply by bfarber, -
- 1 follower
- 7 replies
- 418 views
Hi, I've found that this is not possible out of the box but custom code must be created instead. Tried searching the theme bits but cant locate where i would need to insert my custom banner code - Also tried searching the forums but couldnt find anything clear enough in layman terms on how to do this. Can someone help? Thanks
Last reply by newbie LAC, -
- 4 replies
- 363 views
Hello, This is probably a pretty amateurish question, but I need to change the color of text for non-selected menu items. If that doesn't make sense, please see attachment. Basically, I'd like to make the non-selected menu items (such as "Profile," "Manage Followed Content," etc.) be the same color as the Categories are (CONTENT, SETTINGS). Can someone point me in the right direction? I've looked around in the Theme Editor, but I am not sure what is the right place to edit, etc. Thanks in advance for any help. Zack
Last reply by ZackR, -
- 3 followers
- 4 replies
- 267 views
Is there a way currently to get the direct links for an image in the gallery? Other than using the web inspection tools, obviously...
Last reply by Nahash5150, -
- 1 follower
- 8 replies
- 555 views
Hi! Is there any way to do this? I want to send a PM to a group of people, without them seeing who the other recipients of the message are. Is there a way for them to reply where it's just a reply to my PM, and not sending out to everyone else? Thank you!
Last reply by Adriano Faria,
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