Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 1 follower
- 4 replies
- 697 views
I've gone ahead and changed all of the database tables to InnoDB for all of the IPS tables but the Support tool still complains that my third-party marketplace apps are still using MyISAM. After reviewing some of these tables I see that the developers use a combination of InnoDB and MyISAM in their apps. If you choose to change over to InnoDB for the IPS Suite should one also change all of the third-party database tables for consistency? Will there be any problems created by doing so?
Last reply by Chris Anderson, -
- 6 replies
- 664 views
Can I delete these by just dropping them?I assume they are both for the member map, but I haven't used it in a while. the membermap itself table is 700mb for some reason.
Last reply by marklcfc, -
- 4 followers
- 3 replies
- 639 views
Hello, 🙂 Regarding badges and ranks in members' profiles, can you tell me how I can translate the sentences in English (Making your first post, Making your 10th post, etc.) ? Thank you. 🙂
Last reply by SecondSight, -
- 1 follower
- 7 replies
- 1.1k views
Hi guys, can someone help to explain how to remove this top navi bar? But not the bootom... Thanks, Igor
Last reply by Core4D, -
- 3 replies
- 1.4k views
The "Our Pick" block tries to link to a URL that doesn't exist when you promote a post in a thread. It currently tries to link to: /forums/topic/####-thread/?do=getPrefCommentComment&comment=#### (as an example) Just shows as 404. This is on the latest 4.6.4. I believe all other content is working fine, it's only posts within a thread that don't.
Last reply by CircaCitadel, -
- 0 replies
- 488 views
I've asked this a few times but still not got a definite answer. I've had the achievements up for a few weeks, so things like Dedicated have been given out to those logged in 7 days in a row, I also gave some manually awarded badges out. If they are not remembered, what is the procedure if new rules are added in future if I can't run a rebuild?
Last reply by marklcfc, -
- 2 followers
- 16 replies
- 1.1k views
Hi. Anyone having trouble with two factor authentication? I'm on 4.6.4 and when the authentication window comes up (on the admin side) when I type in the response, it won't let me through. I had to authenticate via email. It has done this consistently since yesterday. Thoughts anyone? Thx!!
Last reply by Giray, -
- 1 follower
- 1 reply
- 643 views
Hello, My community uses another custom theme as main and I haven't changed anything in default theme, how can I fix this warning? Or is it because of the custom theme that this warning is showing?
Last reply by Daniel F, -
- 4 replies
- 1.5k views
Before, moderators were able to edit poll votes. After the update, we can't find the button to do so? The permission is still there, but where can we edit the poll votes?
Last reply by Chris Anderson, -
- 1 follower
- 2 replies
- 588 views
Update says "Also includes 4.5.4.2" But Dashboard says im already running that if i see it correctly? And if not can i upgrade only to the latest 4.5 instead of 4.6? I'm still having a custom plugin that is not 4.6 ready at the moment... 🙂 [img]https://abload.de/img/invisionoik2p.png[/img]
Last reply by opentype, -
- 1 reply
- 707 views
Getting error -200 when any member tries to upload any files larger than 460mb, but when the server admin user uploads a file on any size locally to server it works. Any ideas? PHP memory and upload file limit settings allow up to 1GB.
Last reply by Daveo16, -
- 11 replies
- 1.1k views
Was going to finally take the upgrade step and ran into this below. I do know how to pull up PhpMyAdmin and hit the Query tab. I assume the software will tell me the exact query to use and I will then submit it via PhpMyAdmin where I have the arrow in the attached screen shot? I am just making sure I am fully prepared to do this without getting hosed. Thanks! Large Database Updates During this upgrade some changes need to be made to large database tables. Trying to do this automatically may time out, so you will be prompted to run the queries manually when required. Before continuing, connect to your your MySQL server's command line so that…
Last reply by Fast Lane!, -
- 4 followers
- 3 replies
- 839 views
It's a bit concerning to see security issues not addressed for 4.5, and forcing an upgrade to 4.6. While we are in the process of testing, things aren't at a state yet here in the community where third-party developers have released compatible updates to their extensions. Why isn't there a 4.5 patch? See: Some guidance and communication on when a branch will become end of life would be appreciated.
Last reply by CoffeeCake, -
- 1 follower
- 0 replies
- 336 views
Our users get confused following a thread that includes multiple conversations. Is threaded replies a thing already? Similar to when you reply to somebody in the comments section on Instagram?
Last reply by DTL2012, -
- 2 replies
- 552 views
Hi there I just upgraded to 4.6.4 from 4.6.3 and it seems to have broken all Jquery - in Admin CP, and on the frontend. Using my custom theme, and a brand new theme makes no difference.
Last reply by BikeHub, -
- 7 replies
- 947 views
Hello, the video describes my error in detail, the file is not displayed in the HTML & CSS editing section. They only appear for a millisecond and then disappear. I have searched various internet forums, but there are no similar issues. I will add that the forum engine is newly installed and nothing has been changed in the settings. Thank you in advance for your support ❤️ ezgif.com-gif-maker.mp4
Last reply by Afrodude, -
- 1 follower
- 2 replies
- 434 views
I have renewed the 6mo license, and still getting 15k+ admin notifications about expiring and expired licenses in the admin area. (Also, why am I getting warned about a license that will expire in 6mo?) Every admin page takes 30-60 seconds to download, or sometimes they just timeout. I have emptied the acp_notifications table in mysql, but these still show up. How can I get rid of them? Thanks!
Last reply by balazsp, -
.thumb.jpg.a4f3b9fbb52b5fa87ba95a4144de57d3.jpg)
- 3 replies
- 644 views
Hello, the save changes button does nothing when you click on it after making changes. If you click on it before making changes a message pops up saying you haven't made any changes, so it seems as soon as I make changes it stops working.
Last reply by CircaCitadel, -
- 3 followers
- 4 replies
- 865 views
Hello! When I log in here from my iPad I automatically logs out on my iPhone. And vice-versa. Anyone else having this issue? Recently Used Devices reports me I use Macintosh and Safari when I am actually from iPhone and Chrome. The same problem when I am on iPad. I think it may be the reason of the problem.
Last reply by Pyrotechnic, -
- 1 follower
- 0 replies
- 366 views
I have been told more than once that the Invision Community Platform is not user friendly on mobile devices. I dismissed this since when I gave a cursory look at my mobile device looking at our website, it looked ok to me and thought that these ones don't know what they are talking about. However, I have always used my computer when on our website and started to think about helping those who only use mobile devices a tutorial on how to navigate our website. So that is when I discovered why the Invision Community platform is difficult for those who only use mobile devices. So I have a question for the IC clients about menu management for mobile devices and what your recomm…
Last reply by bradybarrows, -
- 1 follower
- 2 replies
- 740 views
Topics with a marked answer cannot be opened anymore. Happens here on the forums and all my sites. Example: https://invisioncommunity.com/forums/topic/462565-link-back-to-landing-page/ Error: Call to a member function truncated() on null (0) Turning off “Enabled Solved” removed the error.
Last reply by Matt, -
- 1 follower
- 2 replies
- 589 views
Anybody know what the issue is? Tried this on both wifi and cellular. Ive just completed the design of the forum and nobody can register due to this?
Last reply by balazsp, -
- 3 followers
- 19 replies
- 1.9k views
I am trying to reward anyone who takes out a yearly subscription from my forum with some points and a badge. However, I have added the rule which doesn't appear to be working. Can anyone assist please. Not sure if I am missing something? I have tried without the "Active" part but neither adds points or awards the badge.
Last reply by Dexter_X, -
- 2 replies
- 781 views
I have had a license to IPB for a number of years. I just installed and setup a new site at tadsjam.com using the most recent version of the forum software. I cannot find a way to have a link back to my home / landing page which is not the forum. I have searched the documentation and the help here with no luck? Is there an easy way? Thank you, v/r Jeff
Last reply by jlgreer1, -
- 2 replies
- 754 views
So there is a lot of information on how to troubleshoot and fix the dreaded Error ~200 for folks with heir own servers. However how are you supposed to get around this when using IPS Hosted?
Last reply by HDiddy,
.thumb.jpg.a4f3b9fbb52b5fa87ba95a4144de57d3.jpg)
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
