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Issue: no audio alert with notifications

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Hi all,

Since our upgrade to 4.6 series, the audio beep that was generated when we received a notification while online in our community is now gone. A few users confirmed that this is happening with them as well.

The first question I need to ask is if this is something that is happening in all installs, or it is an issue specific to our install. Could you guys confirm this for me?

Thanks a lot! 🙂


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We were seeing reports that having the support for audio would keep browsers/devices awake and not allow them to sleep regardless of whether the end-user had sounds enabled or not.

In addition to that, Browsers are getting much stricter about what can play/trigger a sound and in many cases it no longer worked.

You can (except iOS/Safari) use push notifications instead now and allow them to make a noise on your device.

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