Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 4 replies
- 485 views
I attached a screenshot of the doubled reactions of my Activity Feed. If a member is a Moderator, this is what they see. You can see that a member SSC has a double reaction, and here is the corresponding thread, where you can see he clearly has only one reaction. I think this is a bug, one of my admins notified me of this issue.
Last reply by Marc, -
- 1 follower
- 2 replies
- 517 views
Hi am getting the following error when updating to version 4.6.12.1, after accepting the IPS modules that will be updated and I manage to get out of this situation, the portal remains in maintenance mode and I cannot be online
Last reply by Marc, -
- 1 follower
- 3 replies
- 650 views
Hello, I have a self hosted forum and I am just wondering if allowing members to post video and image attachments could possibly slow down the site? Thank you
Last reply by Marc, -
- 2 followers
- 2 replies
- 772 views
Hi there, We are doing some tuning of our MariaDB and we noticed that the DB engine used by IPB is currently set to MYISAM. We'd like to update this to INNODB but we don't want to do it without making sure we won't break our IPB or any support requirements. Can you let us know if there are any special requirements to updating all our IPB tables to INNODB? Or whether we are simply OK to do it using the following standard command for each table: ALTER TABLE <databasename>.<tablename> engine=InnoDB; Many thanks!
Last reply by Nigel Moore, -
- 1 follower
- 10 replies
- 1k views
We encountered a sudden error on our site but can't figure out the reason why. There had not been any recent changes. When trying to access the admin cp:
Last reply by Jim M, -
- 1 follower
- 16 replies
- 1.2k views
Hey guys, I am currently running into an error with caching. I've done all the steps provided to me by our web host, but this error has been up for nearly a week. Also I am having issues with customer support. I purchased Invision in Feburary and it was stated that I would have email support until August 21, 2022. This is obviously not the case since I am post my issues here. Help?
Last reply by Jim M, -
- 2 followers
- 9 replies
- 1.5k views
Is the invision community app available to use for our forums?
Last reply by Jim M, -
- 3 replies
- 1.2k views
I uploaded all the files manually on the latest version, however it's throwing 500 internal server error in the /admin/upgrade process. The admin panel works fine, but the site is offline and says update in progress. How can I fix this? System + error logs does not indicate anything is wrong. Happens at admin/upgrade/?autologin=1&sessionCheck=1 Parse error: syntax error, unexpected '/', expecting '{' in /home/nginx/domains/domain.io/public/system/Application/Application.php(694) : eval()'d code on line 1 Fatal error: Exception thrown without a stack frame in Unknown on line 0
Last reply by Jim M, -
- 1 follower
- 9 replies
- 886 views
Hi, I recently purchased the plugin "Change Group After Ban Member". Now I want to retrospectively move all banned members to the Group "Banned". I do the following: Members - Search Cogwheel > Leave everything default > Click "Search"> Select "Banned" Filter>"Move members found">Select Group>OK It then says something like "members queued for moving" - but nothing ever happens. I waited for several days now... Can't find any errors in logs. What can I do?
Last reply by Marc, -
- 1 follower
- 1 reply
- 566 views
Hi, In ACP I can see the System Log but if I check Uploads>Logs directory there is only one file index.html (0KB). All I need to share System Logs and Error Logs to my Organization's security team. In which directory I can get System Logs? Please help..
Last reply by Marc, -
- 1 follower
- 1 reply
- 367 views
Do we report bugs in this area too now? I first noticed this on my site but came on here and it happens here too. When you're a guest and open the editor, the part next to the paperclip is always stuck on loading
Last reply by Marc, -
- 1 follower
- 16 replies
- 868 views
Can someone help please. This is the message I am getting during the upgrade to the latest version : I am new here and I would like to know if there is a restore point to go back to to bring the site back?
Last reply by CBA, -
- 2 followers
- 3 replies
- 592 views
Hi, is possible set up current ips clubs with below structure: 1. Club for students, club for parents, club for providers 2. Inside each club, create topics that only visible for club members and another topics vissible for all others clubs members. So in a club will contain forum with public privacy and private privacy.
Last reply by Marc, -
- 7 followers
- 70 replies
- 7k views
They are only attached instead of embedded here and on my site. And in the attachment window in the editor it's showing blank without a preview. 640.mov mp4 files are fine. 27-08-_2021_01-04-44.mp4
Last reply by Marc, -
- 2 followers
- 10 replies
- 633 views
Hello, The upgrade to the cloud button recently added on ACP prevents the global search from working on mobile devices, even using desktop mode browsing. Before, I could see the search box and use the global search to find a user, a forum, anything. Now that search field is gone, and when the search icon is clicked, it won't work 😞 I believe it's before now the Upgrade to Cloud is using up the upper navigation area and is preventing the search field from appearing. However, the search icon will not work either. Thanks
Last reply by Jim M, -
- 2 followers
- 8 replies
- 599 views
got a notification from google search that there are 2 mobile usability issues The following issues were found on your site: Text too small to read Viewport not set We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search. How to Fix there issues ? Fot Font , i will search for the relevant pages and increase the font but what is viewport and how to set that ?
Last reply by Marc, -
- 1 reply
- 453 views
I was testing a third-party app and the developer requested I place the following in my constants.php file to help debug an issue. <?php \define('DEBUG_LOG','TRUE'); Upon doing so I noticed a bunch of system log entries pop up. Please note the app is not currently installed and I disabled all installed apps and plugins to eliminate their being the root cause of error messages. Upon seeing the error messages continue I reenabled the apps again. I copied the constants.php file to the other three sites and they are all exhibiting similar types of errors. Ater reading through some of the error logs I am seeing a variety of different issues being noted. Heres…
Last reply by Stuart Silvester, -
- 3 followers
- 12 replies
- 931 views
Hi there! After i installed Commerce package, it's happen here. Although i upload UNMODIFIED to HOST, but nothing change. How can i fix this?
Last reply by Marc, -
- 2 replies
- 513 views
Hey! when loading a file (mac os) error: *This is after the update. [[Template core/global/editor/attachedAudio is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] in logs:
Last reply by associationamber, -
- 3 followers
- 1 reply
- 709 views
Hi. Can we include Markdown when creating a post in forum?
Last reply by Marc, -
- 1 follower
- 11 replies
- 941 views
We're noticing a trend where a spam message put on our only open public forum seems to being deleted properly per the spam filters and blocks I've got set in admin. However, there are users getting the message forwarded to them anyway if they are subscribed and following the forum. It seems like the follow activity is happening before the spam scrub routine. Can this be reversed?
Last reply by Marc, -
- 2 followers
- 2 replies
- 658 views
Hi, Here in the IPS client area where my licences are listed, the dates all show in US format but in my Customer Details my address is set correctly in UK. I can't seem to find anywhere to change it. Is it a bug? Didn't there used to be a account setting setting somewhere for this, timezone maybe?
Last reply by The Old Man, -
- 3 followers
- 9 replies
- 966 views
I use default theme with only slightly changed colors via Easy Mode. If Social Link Position in is set to Footer, then I can see the social profiles icons in mobile view. If Social Link Position in is set to Header Background, then I cannot see the social profiles icons in mobile view. Nowhere. Question: Where the social profiles icons are supposed to be in mobile view, if default theme is set to Header Background?
Last reply by The Old Man, -
- 4 followers
- 7 replies
- 877 views
Hello, I went to install a test version on localhost and came across the following error for first time, how to solve it?
Last reply by Sonya*, -
- 1 follower
- 1 reply
- 672 views
Hi. can i install on my localhost on my pc?
Last reply by Jim M,
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