Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,915 topics in this forum
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- 2 followers
- 2 replies
- 776 views
Hi, we encounter this kind of error, how can we fix this? Thanks - Allan of Nigel's Team
Last reply by Nigel Moore, -
Error: Call to a member function contents() on null (0) #0 /home4/site name/public_html/applications/core/modules/admin/customization/icons.php(140): IPS\core\modules\admin\customization\_icons::processApplicationIcon(Array, Array, Array) #1 /home4/site name/public_html/system/Dispatcher/Controller.php(101): IPS\core\modules\admin\customization\_icons->manage() #2 /home4/sitename /public_html/applications/core/modules/admin/customization/icons.php(38): IPS\Dispatcher\_Controller->execute() #3 /home4/site name/public_html/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\customization\_icons->execute() #4 /home4/site name/public_html/admin/in…
Last reply by Tommaso Esposito, -
- 1 reply
- 544 views
Hello, I'm not sure exactly since when this started, but Facebook and Instagram embed posts are not working on my website: Twitter works fine. Instagram throws the same error Facebook does, and if I copy the embed code I see an empty Instagram post: What should I do to fix this? I have read the guide here, but I do not see this option available on my Facebook App: Thank you in advance!
Last reply by Balto, -
- 2 replies
- 651 views
I've got this error message after open the Activity "Content i started! Using v4.6.12 Beta 2 TypeError: Argument 1 passed to IPS\Content\Search\Mysql\_Query::filterByItemAuthor() must be an instance of IPS\Member, null given, called in /var/www/vhosts/xxx/httpdocs/applications/core/sources/Stream/Stream.php on line 1206 (0) #0 /var/www/vhosts/xxx/httpdocs/applications/core/sources/Stream/Stream.php(1206): IPS\Content\Search\Mysql\_Query->filterByItemAuthor() #1 /var/www/vhosts/xxx/httpdocs/applications/core/modules/front/discover/streams.php(341): IPS\core\_Stream->query() #2 /var/www/vhosts/xxx/httpdocs/system/Dispatcher/Controller.php(101): IPS\core\modul…
Last reply by Stuart Silvester, -
- 1 reply
- 372 views
Good morning, registration of users does not work, they do not get confirmation enamels, I can not go to the next pages, eg in "GROUPS" Page 1 or 2,3 and I can not go to 1, depending on which page, it is impossible to go to the next one
Last reply by Jim M, -
- 1 follower
- 3 replies
- 562 views
We have a topic where one person replied meaning for it to be in another topic where it belongs. Now a few replies to that comment. Is there a way to move the replies to the correct topic?
Last reply by Jim M, -
Hi, I am trying to change my site's icon and I get that error, I disabled customization and cleared the cache. The full error reads Error: Call to a member function contents() on null (0) #0 /home4/fatnfhit/public_html/applications/core/modules/admin/customization/icons.php(140): IPS\core\modules\admin\customization\_icons::processApplicationIcon(Array, Array, Array) #1 /home4/fatnfhit/public_html/system/Dispatcher/Controller.php(101): IPS\core\modules\admin\customization\_icons->manage() #2 /home4/fatnfhit/public_html/applications/core/modules/admin/customization/icons.php(38): IPS\Dispatcher\_Controller->execute() #3 /home4/fatnfhit/public_html…
Last reply by Stuart Silvester, -
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- 1 follower
- 3 replies
- 678 views
Hello, I didn't make anything from my end. The forum stopped working and all what I get now is blank pages. I contact my hosting company, and they said that forum loading normal when visited from a Proxy server. But from normal browser all what they get is blank pages. I check it my self and really from different proxy website forum work. But not from Normal browser. I have VPN, so I checked from different countries and from Mobile network and from Windows and from Linux All what I get is blank pages.
Last reply by Jim M, -
- 2 followers
- 3 replies
- 503 views
Recently installed Invision on Linux server. Afterwards, I deleted Invision software such that I could perform a fresh install. Now, when using the same license, it says license is currently being used. URL: https://www.youthhoopsacademy.com/ips_35213 Please deactivate license associated with ips_35213 such that I can perform a fresh install using same license key. Sincerely, John Berry 919-428-0233
Last reply by Mark H, -
- 1 follower
- 14 replies
- 1.7k views
I'm taking a break and don't want any new purchases at the moment, going to bug fix mode only as and when needed. I'll be back in contact to request re-enabling if I decide to return to new development.
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 588 views
How do i hide sub-categories under a category on main forum page.
Last reply by Marc, -
I'm attempting to upload a 350 mb .mov to modelshipworld.com but I keep getting the error above. Help:)
Last reply by Marc, -
- 2 followers
- 3 replies
- 764 views
I am wondering if it is possible to add profile fields to the members card beside each post in the forum. Is it possible to display awards and certain profile fields/custom profile fields.
Last reply by Marc, -
- 1 reply
- 529 views
Got error 502, 504 or whatever, forum is not loading and die after timeout, in our case the problem was in big cache file which fetches all core_acp_notifications from database... Just deleted all notifications and forum runs like F1, ok after redis like F1.. Maybe this would help someone save hours/days... Thanks...
Last reply by Jim M, -
- 4 replies
- 766 views
i am unable to find add new theme button nor find upload theme tab. using version 4.6.11. “In the AdminCP, navigate to Customization -> Themes. Click the Add Theme button, and then the Upload Theme tab. Select the xml file for your theme from your computer.“ Instead when i click In the AdminCP, navigate to Customization -> Themes. Create New >> Manual Upload and while uploading getting error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@********* to inform them of the time this error occurred, and th…
Last reply by Randy Calvert, -
- 1 follower
- 5 replies
- 575 views
When you try to delete a message that is on moderation, I receive a message that the topic is not found. How to delete this message?
Last reply by Jim M, -
- 1 reply
- 573 views
I have just renewed QNMV-************ and it is attached with the URL ****** while i have another license N6QI-********* which is also attached with ********* Now i want to use QNMV-********** on my another website, but when i click on change licensed url it says “ Sorry, there is a problem There seems to still be an installation of Invision Community at the URL on file. Before you can change the URL, you must first remove the existing installation.” Since both license are attached with same location, i believe that’s why it shows the error. Kindly free QNMV-*********** so i can attached it with another URL.
Last reply by Muhammad Nadeem, -
- 1 follower
- 8 replies
- 916 views
hi I don't know why search in the ACP returns nothing but I'm trying to enable the very nice 'mark as solution' feature how do i do that ? thanks in advance for your replies cheers
Last reply by Jim M, -
- 1 follower
- 2 replies
- 484 views
Hey guys, any reason for removing the "This topic" option from the mobile version of the search module? or Is this a setting that we can adjust? Find attached a couple of screenshots. Thanks in advance for the help. Desktop: Mobile:
Last reply by Squad Games, -
- 1 follower
- 5 replies
- 881 views
Users of our forum have started reporting that YouTube and similar videos are now auto playing in iOS. This appears to have started just before the iOS 15 release (e.g, 14.8), although affects 15 too. All embedded YouTube videos on in a topic a user is browsing will start to play at the same time. I haven't been able to find similar feedback given here, although one user did note that it seems to affect other sites, too. It also occurs irrespective of browser. Does not seem to affect Android, Windows, or MacOS. Any help appreciated.
Last reply by Durango, -
- 2 followers
- 5 replies
- 603 views
Hi there. I keep getting emails from Bing Webmaster tools telling me there are a "large number of pages pointing to the same canonical URL". When I investigate, they list the following - / (root) ?lang=de ?lang=dk All of which point to my homepage. Could you tell me does Invision forums create any redirects that could account for this? I've scoured htaccess files and Invision control panel but cannot find anything, yet there is no doubt that the ?lang= URLs are definitely redirected to the home page. This makes no sense to me, not only because of the duplicate content but because I would have expected for example the ?lang=de to redirect to a German page, ot…
Last reply by Washerhelp, -
- 2 followers
- 1 reply
- 522 views
I want to provide a coupon for a paid membership plan, but found nowhere to do it. I found coupons for products, but not memberships. Can you point me to where this functionality is hiding please. Thanks.
Last reply by Marc, -
- 2 followers
- 6 replies
- 561 views
It doesn't explain and it just pops up an "Are You Sure?"
Last reply by Marc, -
- 4 replies
- 425 views
hi, in the admin software I can see lots of info about users but no where can I find the total number of registered users, why is that info hidden away, how can I get that info ? thanks for replying
Last reply by anyweb, -
- 2 followers
- 1 reply
- 599 views
Hello. we use custom editor functions in our forum. In the AdminCP, however, only icons can be uploaded as graphics which then have a fixed color. With a light/dark mode setup, the whole thing looks pretty ugly. Is there a way to use FA icons for custom buttons as well? Greeting, Vakarian
Last reply by Jim M,
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