sadface201

It seems our ElasticSearch was inactive and after enabling it, the issue has been resolved. Thank you Jim!

I took the screenshot after re-enabling everything but it's the same when they're disabled:

After updating to v4.7.9, we're unable to view any user profile. This is the error we receive: I disabled all plugins and apps but it had no effect.

Yes, it does.

Hi, after upgrading our community to v4.7.8, prefixes no longer appear in our Latest Topics block. I checked our settings and 'Display prefixes on forum widgets?' is still enabled. Our Radical Tags app is up to date.

D'oh. Thank you Jim. I spoke with our host support about it and they discovered our php memory limit was way too low. After increasing it, it resolved the problem. Thank you for your help @Marc Stridgen!

Could you elaborate please? I checked the System Log and saw all those connection refused messages for elasticsearch. I spoke to host support and turned out elasticsearch was down due to incorrect swappiness configuration. That's been resolved now, but it hasn't had any effect on our problem. Is there something else we're missing?

I tried changing to both MySQL Database and File System, unfortunately it made no difference. 🙁

Nope, not using mod_security. The first time this problem was reported by a user was March 31st of this year. Just before that, on the 25th, we upgraded IPB to 4.6.11. There was one particular problem we faced after the upgrade. We had changed our Data Storage Method to Redis as was recommended but on the 31st, there was an alert that the Data Storage and Caching was not working properly. I contacted our hosting support that day and they resolved the issue by changing the port and server and allowed the port in the server firewall. Not sure if any of that could be related but the dates match up. Prior to that upgrade, we hadn't installed any other service or made any changes. I've attached the error log. log.txt

Done, still no change I'm afraid.

Aside from what's already in there, there are no custom furls nor have any been edited. I disabled all 3rd party plugins and apps, there was no change. Our htaccess file: <IfModule mod_rewrite.c> Options -MultiViews RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$ RewriteCond %{REQUEST_URI} !^/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteCond %{REQUEST_URI} !^/\.well-known/cpanel-dcv/[0-9a-zA-Z_-]+$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/(?:\ Ballot169)? RewriteRule \.(jpeg|jpg|gif|png)$ /public/404.php [NC,L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$ RewriteCond %{REQUEST_URI} !^/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteCond %{REQUEST_URI} !^/\.well-known/cpanel-dcv/[0-9a-zA-Z_-]+$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/(?:\ Ballot169)? RewriteRule . /index.php [L] </IfModule>

From where could I check this? I'm not aware of how to create custom furls so we likely may not have any but if you can let me know how, I can take a look.

Within specific forums, when we change from Condensed View to Expanded View, the page returns a Http Error 500. We can still access the second page of that forum by manually entering /page/2/ to the URL, and from there changing back to Condensed View to be able to get back access to the first page. This is happening to all our users, across all devices and themes. Those specific forums can be viewed if the user logs out though, since the forums are in Condensed View by default to guests. If you log back in while within those problematic forums, it takes you to the second page.

Hello! Following the recent update, the Awards setting in user's Account Settings has disappeared. We can still access the page by manually entering /settings/awards/ in the URL, but it doesn't appear in the Settings menu.

After restoring a backup, everything's good to go and we haven't encountered the problem again. Thanks Marc!