Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,912 topics in this forum
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- 2 followers
- 8 replies
- 565 views
got a notification from google search that there are 2 mobile usability issues The following issues were found on your site: Text too small to read Viewport not set We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search. How to Fix there issues ? Fot Font , i will search for the relevant pages and increase the font but what is viewport and how to set that ?
Last reply by Marc, -
- 1 reply
- 410 views
I was testing a third-party app and the developer requested I place the following in my constants.php file to help debug an issue. <?php \define('DEBUG_LOG','TRUE'); Upon doing so I noticed a bunch of system log entries pop up. Please note the app is not currently installed and I disabled all installed apps and plugins to eliminate their being the root cause of error messages. Upon seeing the error messages continue I reenabled the apps again. I copied the constants.php file to the other three sites and they are all exhibiting similar types of errors. Ater reading through some of the error logs I am seeing a variety of different issues being noted. Heres…
Last reply by Stuart Silvester, -
- 3 followers
- 12 replies
- 859 views
Hi there! After i installed Commerce package, it's happen here. Although i upload UNMODIFIED to HOST, but nothing change. How can i fix this?
Last reply by Marc, -
- 1 follower
- 2 replies
- 491 views
Hey! when loading a file (mac os) error: *This is after the update. [[Template core/global/editor/attachedAudio is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] in logs:
Last reply by associationamber, -
- 3 followers
- 1 reply
- 687 views
Hi. Can we include Markdown when creating a post in forum?
Last reply by Marc, -
- 1 follower
- 11 replies
- 864 views
We're noticing a trend where a spam message put on our only open public forum seems to being deleted properly per the spam filters and blocks I've got set in admin. However, there are users getting the message forwarded to them anyway if they are subscribed and following the forum. It seems like the follow activity is happening before the spam scrub routine. Can this be reversed?
Last reply by Marc, -
- 2 followers
- 2 replies
- 609 views
Hi, Here in the IPS client area where my licences are listed, the dates all show in US format but in my Customer Details my address is set correctly in UK. I can't seem to find anywhere to change it. Is it a bug? Didn't there used to be a account setting setting somewhere for this, timezone maybe?
Last reply by The Old Man, -
- 3 followers
- 9 replies
- 903 views
I use default theme with only slightly changed colors via Easy Mode. If Social Link Position in is set to Footer, then I can see the social profiles icons in mobile view. If Social Link Position in is set to Header Background, then I cannot see the social profiles icons in mobile view. Nowhere. Question: Where the social profiles icons are supposed to be in mobile view, if default theme is set to Header Background?
Last reply by The Old Man, -
- 4 followers
- 7 replies
- 810 views
Hello, I went to install a test version on localhost and came across the following error for first time, how to solve it?
Last reply by Sonya*, -
- 1 follower
- 1 reply
- 622 views
Hi. can i install on my localhost on my pc?
Last reply by Jim M, -
- 1 reply
- 385 views
Hello all, We have our community forum built out on wordpress. We use MemberHub and Invision. We have clients who answer forum questions in certain sub forums. One of them is using an ipad and safari. When someone posts a question, the client is sent an email with a link to that sub-forum. When they click the link, they should be redirected to the post but instead are getting access denied. I checked all of their access on the wordpress side and they are listed as having access according to their "Role". What's happening is they have to log out and back in, they then try the link again and it does not work. We tried their logins on our end and they worked fine in…
Last reply by Jim M, -
- 5 followers
- 7 replies
- 952 views
We recently experience spam frim Russia. It is trough contact form for guests. Captcha is there, bypassed by them. No way to prevent that with stock options.
Last reply by Randy Calvert, -
- 5 replies
- 727 views
Good morning. I went to install @Adriano Faria latest add-on update, and I am getting this error in the ACP. I have tried signing both in and out on both the admin account along with the marketplace account, and am still getting this error, any ideas?
Last reply by nodle, -
- 1 follower
- 1 reply
- 1.1k views
Hello! I am new to Invision and when I log into my website it says Forums - Thunder Struck Roleplay. How can I get rid of the "Forums" Thanks in advance!
Last reply by Marc, -
- 2 followers
- 6 replies
- 592 views
The question is also asked in this topic. But it's archived and doesn't have an answer. Is it possible to set up the posts sort by date? In my opinion it would be more clear if users see topic posts sort by date because the thread is more logic. Now the default settings are set up by votes. Is there any option to set this up by default?
Last reply by Reshift Digital B.V., -
- 1 follower
- 6 replies
- 685 views
I notice that when uploading an audio file, the mp3 file does not "auto insert" when posting. If the user forgets to insert the audio, there is a bug which I attached. Auto insert must not be removed so that this bug does not occur. But I have an idea why the bug occurs. The error is stating that 4 parameters are passed into this template which now has been updated to have 5 parameters. So I think this is what the error is indicating. If this issue can be fixed quickly, I would greatly appreciate it. My forum is a music forum where users are consistently updating mp3s, and there will be all sorts of error messages around this now because of the parameter mi…
Last reply by Marc, -
- 2 followers
- 1 reply
- 562 views
I get an administrative notification in ACP : Display name logins are enabled While it is disabled My Authentication Type is only Email address
Last reply by Marc, -
- 2 followers
- 3 replies
- 681 views
The members face issues when they go to the login page https://www.officena.net/ib/login/ they get this message This page isn’t working www.officena.net redirected you too many times. Try clearing your cookies. ERR_TOO_MANY_REDIRECTS Tried clearing the cookies ,and installed the latest forum upgrade same issue persists
Last reply by Marc, -
- 2 followers
- 4 replies
- 553 views
I ran the upgrade from 4.6.10 to 4.6.12 on Wednesday, but since then one of my moderators can't log in on his Kindle Fire. He can view the site as a guest on it but when going to log in he gets a page cannot be reached message. Any ideas? He's tried all the usual clearing cache/history and I don't have a Kindle to test it on. It works on other devices, it's just the Kindle.
Last reply by Marc, -
- 2 followers
- 5 replies
- 802 views
Hello, since the last forum update it's impossible to access to its own profile settings, personal messages and to answer to threads navigating from mobile phones... Some users report that this problem appears navigating from PC also. Please could you verify what's happened? Thank you Riccardo
Last reply by Marc, -
- 4 followers
- 11 replies
- 758 views
Trying to send mass emails to all members and keep getting backlash that I have exceeded the amount. I only ended up sending to two members rather then 300 members ;( I cut it down to 115 members and still said exceeded the limit. How can I resloved this free way? options?
Last reply by opentype, -
- 1 follower
- 2 replies
- 559 views
Hello Today I paid for the license key and I want to change licensed URLs How to do it?
Last reply by Marc, -
- 2 followers
- 1 reply
- 414 views
The below welcome post is in my activity log but everytime I click on it to delete it I get error code. Any idea how to get this gone! Error code: 2F173/K
Last reply by Marc, -
- 2 followers
- 2 replies
- 510 views
Hey, how can i uploaded image with water mark for my community?
Last reply by Marc, -
- 5 followers
- 43 replies
- 1.5k views
I just upgraded to 4.6.12. In my Safari browser when I got to VIEW SITE from the control panel now all I see is the following page: https://irosacea.org/subscriptions/ I checked on the Firefox browser and the site is up and running for guests. However when I logged into an account as an active member the only page that comes up is: https://irosacea.org/subscriptions/ Same issue on Chrome. I cleared the system cache and that didn't help. We are using the default theme that comes with IC. Anyone else experience this issue? I have sent in a support issue with IC support. I need help asap. Anyone else have a solution?
Last reply by Marc,
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