LiamH Posted April 27, 2022 Share Posted April 27, 2022 For context, we have just added a Saved Action to solicit user feedback once a support request is resolved in a thread. Are we also able to use this Saved Action in private message threads to initiate the same feedback Typeform? Link to comment Share on other sites More sharing options...
Nathan Explosion Posted April 27, 2022 Share Posted April 27, 2022 Saved Actions - no. But you could always use 'Stock replies' instead: Link to comment Share on other sites More sharing options...
LiamH Posted April 27, 2022 Author Share Posted April 27, 2022 Thanks @Nathan Explosion, that was way easier than I thought and works. Only problem is the stock replies icon doesn't show on our front end, it's just blank space. Any idea? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 27, 2022 Share Posted April 27, 2022 I suspect that is an issue with your theme. Are you seeing this when you use a default unaltered theme? Link to comment Share on other sites More sharing options...
LiamH Posted April 27, 2022 Author Share Posted April 27, 2022 Works fine on the default theme. Is there a chunk of code or anything I can add in to fix it please Marc? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 27, 2022 Share Posted April 27, 2022 4 minutes ago, LiamH said: Works fine on the default theme. Is there a chunk of code or anything I can add in to fix it please Marc? It would depend on what exactly is breaking it. You would need to contact the author of your theme for assistance in resolving this Link to comment Share on other sites More sharing options...
Nathan Explosion Posted April 27, 2022 Share Posted April 27, 2022 The likely reason is that the ckeditor theme contained in the theme is missing the updated icons.png/icons_hidpi.png files, as those were updated with the addition of the lightning bolt when 4.6.7 was released. Link to comment Share on other sites More sharing options...
LiamH Posted April 27, 2022 Author Share Posted April 27, 2022 21 minutes ago, Nathan Explosion said: The likely reason is that the ckeditor theme contained in the theme is missing the updated icons.png/icons_hidpi.png files, as those were updated with the addition of the lightning bolt when 4.6.7 was released. Do you happen to know of any quick fixes without having to go through the theme author? Also not precious about it being that icon, even if we can just change it to the letter S or something- just to help our support team see which icon to click Link to comment Share on other sites More sharing options...
Nathan Explosion Posted April 27, 2022 Share Posted April 27, 2022 (edited) 29 minutes ago, LiamH said: Do you happen to know of any quick fixes without having to go through the theme author? You're on Cloud - there is no quick fix option (if you were self-hosted, it's a copy/paste of 2 files) Edited April 27, 2022 by Nathan Explosion Link to comment Share on other sites More sharing options...
LiamH Posted April 27, 2022 Author Share Posted April 27, 2022 😩 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 27, 2022 Share Posted April 27, 2022 As mentioned, you need to contact the author for an updated release. If there are those items missing, there may be other things that need to be updated Link to comment Share on other sites More sharing options...
LiamH Posted April 27, 2022 Author Share Posted April 27, 2022 Hi @CodeBite, do you have a fix for this? On Acme theme. Link to comment Share on other sites More sharing options...
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