SonsOfIvy Posted April 25, 2022 Share Posted April 25, 2022 We're not sure what to do. Any thoughts? We're dead in the water. Thanks in advance. Â Link to comment Share on other sites More sharing options...
Jim M Posted April 25, 2022 Share Posted April 25, 2022 The browser conversion tool can take some time to operate as it is slower, especially on larger database sizes. If you reload the page, do you see any progress? Do you have access to your server via SSH? If so and you have a large database, it may be better to utilize the CLI tool to complete this process. Link to comment Share on other sites More sharing options...
SonsOfIvy Posted April 25, 2022 Author Share Posted April 25, 2022 No ready access via SSH. Reloading the page throws this error: Â Error: count(): Argument #1 ($value) must be of type Countable|array, null given File: /system/Convert/Convert.php Line: 552 Does that suggest anything? Â Link to comment Share on other sites More sharing options...
Jim M Posted April 25, 2022 Share Posted April 25, 2022 Unfortunately, that would indicate a data issue inside the database. I'm afraid, version 3 is no longer supported, and this includes upgrades as these legacy upgrades generally turn into data conversion issues from previous third party data and more. To obtain assistance with your upgrade, I would recommend reaching out to one of the following third party providers:Â https://invisioncommunity.com/third-party/providers/?advanced_search_submitted=1&sortby=primary_id_field&sortdirection=asc&content_field_124[1]=9 Link to comment Share on other sites More sharing options...
SonsOfIvy Posted April 25, 2022 Author Share Posted April 25, 2022 How odd. There is no previous third party data . Link to comment Share on other sites More sharing options...
SonsOfIvy Posted April 25, 2022 Author Share Posted April 25, 2022 "version 3 is no longer supported, and this includes upgrades" Did we miss this in the documentation before we spent $250? Link to comment Share on other sites More sharing options...
Jim M Posted April 25, 2022 Share Posted April 25, 2022 6 minutes ago, SonsOfIvy said: How odd. There is no previous third party data . I'm afraid, you would still need to contact one of the third party provider as version 3 upgrades are no longer supported. Link to comment Share on other sites More sharing options...
SonsOfIvy Posted April 25, 2022 Author Share Posted April 25, 2022 "version 3 is no longer supported, and this includes upgrades" Did we miss this in the documentation before we spent $250? And when we ran the requirements checker that only indicated that we needed to update our PHP version? Link to comment Share on other sites More sharing options...
Jim M Posted April 25, 2022 Share Posted April 25, 2022 7 minutes ago, SonsOfIvy said: "version 3 is no longer supported, and this includes upgrades" Did we miss this in the documentation before we spent $250? And when we ran the requirements checker that only indicated that we needed to update our PHP version? Legacy upgrades would need to be facilitated by third parties if you run into issues. Version 3 has not had any support for some time now. Link to comment Share on other sites More sharing options...
SonsOfIvy Posted April 25, 2022 Author Share Posted April 25, 2022 That's not what the documentation indicated. Who do I contact about a refund for software I can't use? Link to comment Share on other sites More sharing options...
Jim M Posted April 25, 2022 Share Posted April 25, 2022 1 minute ago, SonsOfIvy said: That's not what the documentation indicated. Who do I contact about a refund for software I can't use? The software you purchased (version 4) is supported but upgrading from version 3 (which you are on) would require that you work with a third party provider to get you there if you encounter issues. Version 3 is not supported. I'm afraid, as you downloaded the software, we are unable to provide a refund per our terms of service. Link to comment Share on other sites More sharing options...
SonsOfIvy Posted April 25, 2022 Author Share Posted April 25, 2022 First, it's the license key that has the value, not the download. Second this is your own documentation:  Quote  Upgrading from IP.Board 3 to Invision Community 4 If you are upgrading from IP.Board 3 to Invision Community 4, there are special considerations you should take. 3.x items that are not compatible with 4.x: Skins Skin images Third party hooks Third party applications Languages All base data, including: members, forums, topics, posts, etc. will remain intact and upgrade to Invision Community  We proceeded in good faith based on your published documentation. AlexJ 1 Link to comment Share on other sites More sharing options...
SonsOfIvy Posted April 25, 2022 Author Share Posted April 25, 2022 Do you have a response? Link to comment Share on other sites More sharing options...
Randy Calvert Posted April 25, 2022 Share Posted April 25, 2022 Your best bet would be to contact the accounts team. Â The support team cannot help with refunds, etc. Â https://invisioncommunity.com/contact-us/ Jordan Miller 1 Link to comment Share on other sites More sharing options...
SonsOfIvy Posted April 26, 2022 Author Share Posted April 26, 2022 Thanks. I'm not seeing the accounts team on that page. Link to comment Share on other sites More sharing options...
Randy Calvert Posted April 26, 2022 Share Posted April 26, 2022 I would just fill it out and the staff can route it to the correct area. Jordan Miller 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 26, 2022 Share Posted April 26, 2022 While we have legacy documentation for people who which to attempt an upgrade themselves form the 3.x product, we no longer support that product unfortunately. We have not supported that for a considerable amount of time. I can certainly get a ticket open to our management team if you would like me to do that? Link to comment Share on other sites More sharing options...
Jordan Miller Posted April 28, 2022 Share Posted April 28, 2022 Hey @SonsOfIvy! I'm sorry you're feeling a bit frustrated. You mentioned a refund, which I'll have the team look into. I created a ticket with our team regarding the details in this topic. We'll followup with you via email 😊 Link to comment Share on other sites More sharing options...
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