Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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- 2 followers
- 12 replies
- 1.4k views
Awstats (Cpanel) showing that people are accessing this page on my forum (37656 hits so far in this month) https://mydomain.com/forum/offline/ Looks like robots are getting that page and displaying some users. Then users are stock in that page.... Weird I do replicate the link and got below screenshot... My board is not offline nor turned offline lately. I am not offline, nor internet is down... I have tested same URL here https://invisioncommunity.com/forums/offline I got this: I am using invision standart robot.txt What would be the reason for this????
Last reply by media, -
- 1 follower
- 4 replies
- 430 views
Hello. I run into an issue with my board. I did a fresh IPS 4.7.5 install and converted there a database from phpbb 3.3.9. Once all the background processes were finished, I've decided to merge the admin account I've installed the IPS board with together with my admin account from the phpbb3 database. I did a database backup before that. Something went wrong and I couldnt log in on the merged account anymore. I've been getting the wrong password error. I've tried to use "forgotten password", but nothing was sent to my email adress. I kept getting "You're account is blocked for the next 14 minutes". It kept on showing even after over 30 have passed. I've decided to do a da…
Last reply by Marc, -
- 1 follower
- 1 reply
- 285 views
Hello, I've changed the domain from (nwest.com) to (forum.nwest-rp.com) and I need to wait for a technician to update my domain, but it's 3 days... IDK if I applied the wrong DNS or not. I'm using cloudflare for all DNS, and when I'm access the forum.nwest-rp.com I get this error Should I wait more for my domain update 403 ERROR The request could not be satisfied. Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot a…
Last reply by Marc, -
- 2 followers
- 10 replies
- 662 views
Looks like Unread Content has a bug with the year? Currently unread posts are from last year: And when you check the 'All Activity', you can clearly see anything that is posted this year I haven't read it but it doesn't show up on the Unread Content Stream??! Here's the default stream in question: Can anyone help me please as its always been the main way many people read everything on our website. Many thanks in advance.
Last reply by Marc, -
- 2 followers
- 14 replies
- 1k views
Hi, processes (over 400) and tasks in stuck at least two weeks. Please help?
Last reply by Marc, -
- 2 replies
- 279 views
Is there any way to attach serial numbers to paid products? Thanks
Last reply by DawPi, -
- 2 followers
- 6 replies
- 801 views
My migration is a little messy and a lot of old links are broken. Is there a way to redirect like a 404 to a good page instead of giving the user the "The page you requested does not exist" message? In other words, can broken links should be redirected to my forum index page?
Last reply by Gary, -
- 1 follower
- 1 reply
- 324 views
My system is very new. I get the CSRF Key not match. I have read a few of the topics and I still do not know why I get it. Also what is the structure for a member file. I would like to import a member list file into the most recent Invision Community. Bob
Last reply by Marc, -
- 2 replies
- 644 views
I made payment on December 14 for hosting. I have had 0 further communication from anyone at Invision on the order, and my account shows that I'm not signed up for support (not sure why that is). Some help here would be awesome. Order 912977
Last reply by Adam.M, -
- 2 followers
- 3 replies
- 703 views
I have an older version of IPB and I am getting ready to upgrade, but I just noticed that the admin panel won't load no matter how I try to access it. All other functions work as far as postings and forums, but I am unable to maintain the site in anyway without access to the admin panel. It keeps giving me... EX145 Something went wrong. Please try again. If anyone knows how to fix this or even where to look, please let me know. Is there a way to just go ahead and upgrade and allow the upgrade to install a working database? I could really use some help figuring this one out as I have no backups that have a working admin panel to restore to.
Last reply by Mark H, -
- 2 followers
- 16 replies
- 1.2k views
Hi, We recently updated our server from PHP7.4 to PHP8.1, and then updated our website to IPS 4.7.5 using the manual way (get files from Client Area, upload them, and then run the upgrader), the upgrade ran successfully, but our website is broken. The default theme just shows a blank screen, and adding any new theme from the Marketplace only loads the text (so I guess the CSS isn't loading for new themes). The Admin CP works perfectly fine, so I've disabled all applications and plugins, used the "Please also try disabling any third party customizations." functionality to disable all modifications, cleared system cache multiple times, etc. But …
Last reply by Jim M, -
- 2 followers
- 12 replies
- 992 views
When i set Profile complete. It's only happen with my Admin account. Member don't need this. Any help?
Last reply by Jim M, -
- 1 follower
- 11 replies
- 1.3k views
Hello, How can I bulk remove users from a user group? When I do a custom search in ACP, I have the option to prune and move, but I don't want to move users to another user group. I only want to remove them from a specific user group. How can I bulk remove users whose registration has the VALIDATING status? I can't find a way to do it. Besides, every time I try to delete one manually, ACP will switch to VIEW ALL users again, disregarding the VALIDATING tab selection. It makes the process super slow. Thanks
Last reply by Randy Calvert, -
- 2 followers
- 7 replies
- 792 views
Hi, After what I believe was caused by issues with a plugin that has since been removed, some members have two active purchases where one is actually expired, but with an expiration date set in the future. I've attached a couple of screenshots to show what I mean. The first screenshot shows the active purchases, the second shows the details of the first purchase (which is correct and should remain active), and the third shows an expired purchase which for some reason shows up as active. My question is simply: how can I make the initially expired purchase inactive without breaking anything or canceling the member's subscription? If I edit the purchase and set the expi…
Last reply by Desmodromene IT, -
- 1 follower
- 3 replies
- 234 views
Hi there! Happy new year to all of you! Suddenly, 2FA stopped working for my administrator account in my cloud instance. It says the generated code is invalid, even though it seems to be valid in my token generation app. In the past, I had the same problem with a self-hosted instance and I fixed it by adjusting the system time in the host OS as it had a difference of a few seconds from the NTP server, but I can't do it in cloud instances. I actually don't know if it's the same problem, but the fact this started to happen after the new year raised a flag to me. Any ideas? 🙂 Thanks, Fernando
Last reply by Marc, -
- 1 follower
- 6 replies
- 451 views
Hello. I would like to install a test board again under the same subdomain as before, but when I paste the license code I am getting the notification: A test installation has already been activated for this license key. Your license key entitles you to one test installation only. Could it be resetted, please?
Last reply by Marc, -
- 2 followers
- 2 replies
- 418 views
Hello! Can you tell me how to change the domain for a test license? I had a domain(#1) from which I transferred information to another domain(#2). The test license was installed on the subdomain(domain #1). Now from domain #1 is being redirected to domain #2. Subdomain (domain #1) - deleted! I want to install the test license on the subdomain (domain #2). To make it work: domain #2 - license, and on the subdomain - test license. *The subdomain with the test license is deleted, but the error is still there
Last reply by LastPlay, -
- 1 follower
- 2 replies
- 563 views
Hello. I need to restart the board from scratch and all I have is the database backup made at IPS 4.7.0. I am planning to do a fresh install at this version and then upgrade to the newest version. Where can I download that version? In cliean area I see only the newest. Greetings
Last reply by Marc, -
- 1 follower
- 5 replies
- 766 views
Hello, post 4.7.5 upgrade, I'm trying to update some marketplace applications. I click on marketplace next to the outdated app, it takes me to the app page in marketplace, I click Install Update and it starts but at 1-2% crashes to a EX0 error with the following info: TypeError: ksort(): Argument #1 ($array) must be of type array, null given (0) #0 /home1/tesalli1/public_html/forums/system/Application/Application.php(1595): ksort(NULL, 1) #1 /home1/tesalli1/public_html/forums/applications/core/modules/admin/applications/applications.php(893): IPS\_Application->installDatabaseUpdates(210005) #2 /home1/tesalli1/public_html/forums/system/Helpers/MultipleRedirec…
Last reply by Adriano Faria, -
- 2 followers
- 6 replies
- 795 views
It must be me... but... Have tried inserting two keys into a pages text block, one from an app on the marketplace which comes with the ability to insert a {key}, the other from advertisements and neither seems to be working. I tried putting into a block: {advertisement="thisismyadname"} and all that appears is the text {advertisement="thisismyadname"}, it does not call up the ad which I have configured properly to show in custom places using the key, e.g. "thisismyadname". Thoughts where I should start looking for my error? Thanks
Last reply by Marc, -
- 1 follower
- 6 replies
- 725 views
I would like to change the community url to my registered domain name. Do I simply just change from the client area and the conf_global.php? Do I need to create any Virtual Host on ssh?
Last reply by Gary, -
- 2 followers
- 3 replies
- 477 views
Can I edit the text or links of the “The page you requested does not exist” error page?
Last reply by Jim M, -
- 1 follower
- 4 replies
- 1.1k views
How can I embed this video link as YouTube embed? http://xhslink.com/IwdShm
Last reply by Jim M, -
- 1 follower
- 4 replies
- 707 views
Hi. I have a question. How to change the color of Blockquote like, green, yellow,.... Thanks.
Last reply by Nathan Explosion, -
- 2 followers
- 9 replies
- 786 views
Topic can still be found by search.
Last reply by Jim M,
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