Dave MacDonald

Appreciate the very detailed response Matt. FWIW moving from self hosted to the Invision cloud offering is the best decision we've ever made and our board is over 21 years old!

Not that it's particualrly helpful but just wanted to add a +1 to the above. Our users are reporting very slow response times and multiple instances of "this community is temporarily unavailable" I know this is your bread and butter now so I know it will be fixed, but equally it is frustrating that the system status says everything is fine, when it's clearly not!

GIPHY have been in touch with me over the integration on our board and they are looking for us to sign up to GIPHY Pro, the standard package of which is NINE THOUSAND DOLLARS per annum. I have politely declined and will switch it off as soon as it stops working. I'm quite happy to pay for a good service, and appreciate there is no such thing as a free lunch, but going from Free to $9000 is a fairly mental business model I have to say. I wish them luck, they will need it.

Just to say we've had no further reports of the 403 on our site since Lindy posted that a change had been applied.

Message posted by one of our members this morning.

Hi Jim, I wasn't doing anything out of the ordinary, it happened to me when I went into the reports section to look at a couple of reported posts. Other users have said it's happened when they are just browsing the forum. Seems to last for maybe a minute then the session returns to normal. Very hard to re-create. I'm on the forum every day and it's only happened to me once. User just reported that this happened to them just a few minutes ago if that helps at all. User in question was "Rugster". Just browsing the forum.

We have been getting reports of members experiencing sporadic 403 errors when using the forum. These affect the user for a couple of minutes, during which time they are unable to access the board. It only seems to affect the individual user, not the board as a whole. I experienced one myself this morning, have attached the error for you to see. Be grateful if you could advise?

Hey Marc, I can't see any blocks or widgets that are complaining when I open up the block manager?

Not sure if this helps but we did previously have this issue, up until this weekend, and were also hosting on Digital Ocean. We've since migrated the forum to the Invision cloud and twitter embeds are working again normally.

Hi guys, We completed a migration from self-hosted to cloud on Monday and vast majority of things seem to be running very smoothly. We have had a good few (and seems to be increasing) reports of some users unable to access certain sections of the forum now though, it seems to be mostly 500 errors they are receiving. Most users are totally unaffected but there also seems nothing particular in common about the users who are affected. If the user logs out and browses the forum as a guest they are able to see all categories and forums, but soon as they login they get the 500 error when accessing certain sections? To further confuse, if they get a notification of a topic update in that section of the board that they can't visit, they get there fine by clicking the link in the notification!? It's so strange but I've exhausted all avenues so I need help! The only thing I can see in the logs is a repeated entry of this; #0 /var/www/html/107694/system/Dispatcher/Front.php(494): IPS\_Widget::load(Object(IPS\core\Application), 'announcements', 'h30s3are2', Array, NULL, 'horizontal') #1 /var/www/html/107694/init.php(932) : eval()'d code(46): IPS\Dispatcher\_Front->finish() #2 /var/www/html/107694/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\cloud_hook_ipsDispatcherFront->finish() #3 /var/www/html/107694/index.php(13): IPS\_Dispatcher->run() #4 {main} No idea if that is relevant or a red herring. Any ideas please? It's driving me mad!

I suppose the question would be, if it's a twitter thing, then how come the twitter embed functionality is still working here?

Affecting our community too, self hosted running v4.7.10

Thank you, message has been sent.

Hi guys, I have one license on my account that I no longer need and I don't want it to auto-renew. I can't seem to find a way of ceasing the license in question via the client area. How can I do this please?

Yeah, issue was with the SMTP gateway provider, apparently there was a limit of 5 emails per transaction on their server. Suffice to say we have now moved to another provider and all is well! Appreciate the help!