Hi,

I googled other threads here but it wasn't helpful. We upgraded server to 8.0 to install new community after doing that our site stopped working properly.

Forums are not loading. Here's the error:

AH01071: Got error 'PHP message: PHP Fatal error:  Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /var/www/mysite/public_html/uploads/template_6_ad9ae6e9ced8695954ac11f917afdfac_global.php on line 1211'

We tried 8.0, 8.1, 8.2. Same error.

Only on older version of invision community we didn't have any issues (PHP 7.4). Since we upgraded to 8.1 and we bumped community version to the latest - there's no way back.

What can we do to fix this issue:

I tried:

•  reverting templates, using default theme - didn't help
• disabling plugins (we don't have many of them)
• clearing cache in Settings / Support
• turning off Cloudflare (didn't help)

It looks like issue with PHP but not sure why. 

Do you have any tips for that?

 

3 minutes ago, adekk said:

AH01071: Got error 'PHP message: PHP Fatal error:  Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /var/www/mysite/public_html/uploads/template_6_ad9ae6e9ced8695954ac11f917afdfac_global.php on line 1211'

The mentioned file is not a standard Ipb one a.f.a.i.k. 

The issue is that the ternary operators are deprecated without parentheses. The solution is to wrap them in parentheses.

 

7 minutes ago, adekk said:

disabling plugins (we don't have many of them)

Did you disable all the apps as well?

What version of Ipb do you have btw?

I have 4.7.5. 

Yes. I tried to disable everything. 

I read there is some kind of maintenance mode. 

Also - I see erorrs are here: /uploads/template_6_ad9ae6e9ced8695954ac11f917afdfac_global.php

In uploads folder. Do you know if this is some kind of cache I should be able to rebuild? 

This error typically is occurring because one of your third party resources are out of date.  Check to make sure each are compatible with php8. I would suggest disabling all of them and enable one by one. 

That didn't help. What I did:

- disable all plugin

- disable all applications (we had only one external)

The problem is with forums somehow. Anything related to forums is generating errors.

Have you also switched back to a default theme?  Your theme might also be the culprit. 

Yes. I switched to default theme. 

29 minutes ago, adekk said:

Also - I see erorrs are here: /uploads/template_6_ad9ae6e9ced8695954ac11f917afdfac_global.php

This is template cache, you can disable this while troubleshooting by going to ACP -> System -> Advanced Configuration. 

Yes. I found it. So if I turn if off. Another clue:

 AH01071: Got error 'PHP message: PHP Fatal error:  Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /var/www/site.com/public_html/system/Theme/Theme.php(885) : eval()'d code on line 1210', referer: https://site.com/

So it looks like theme. But I switched to default. I don't have special themes.

 

Are any custom templates being inserted into the theme?

We can take a further look if you provide us access:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

We got son inserts to templates but when we use default theme all insers are gone? 

Access details on file? Not sure I understand. In client's area I don't see anything like that. My license is active (we even did purchase this month).

I'll be happy to give you everything on Monday (because probably today it can be problematic for many of us).

 

9 minutes ago, adekk said:

Access details on file? Not sure I understand. In client's area I don't see anything like that. My license is active (we even did purchase this month).

I'll be happy to give you everything on Monday (because probably today it can be problematic for many of us).

 

You would want to go to Client Area -> Manage Purchases -> click your license -> scroll down to "Review/Update Access Information" and update the access details there so we ca access your community.

OK. I understand I need to create some access first.

OK. Done. Created temp user. 

3 hours ago, adekk said:

OK. I understand I need to create some access first.

OK. Done. Created temp user. 

Unfortunately, the admin credentials are invalid. Please verify and update.

I used option to create account in Support section. Account was there. But I just created it again (same method). Account is there.

 

Edited January 1, 20232 yr by adekk

2 minutes ago, adekk said:

I used option to create account in Support section. Account was there. But I just created it again (same method). Account is there.

 

You would need to provide us in the Client Area the information which is displayed on the screen there. We would not get those credentials otherwise.

Of course. I created account once again and updated details there with new account login and password. I think previous was wrong - there were type when pasting username. Right now, the one you have should be valid.

I see the updated credentials now. Please ensure 2 Factor Authentication is disabled for the account. There may be multiple technicians which require access to assist you so 2FA is not possible.

But can I do it for one user? I need to turn it off globally? 

I see it's not set. 

And there was one login:

Logged in from a new device but did not complete two-factor authentication

I changed it for group (I mean - I understand if I uncheck admins - existing accounts are not affected).

Edited January 1, 20232 yr by adekk

Thank you, I was able to login. Unfortunately though, once I changed my theme to an unmodified theme, I am not seeing this issue so this appears to be an issue with your custom theme.

 

 

OK. Where's the catch. I'm there, at main site I'm using "Default theme". I got this error all the time.

So I need to change theme in preferences (account?). Not sure I understand.

I thought that changing it here is also OK.

 

 

Can you open Forums?

 

2 minutes ago, adekk said:

OK. Where's the catch. I'm there, at main site I'm using "Default theme". I got this error all the time.

So I need to change theme in preferences (account?). Not sure I understand.

I thought that changing it here is also OK.

 

 

They would both do the same. I was encountering a 500 Internal Server Error when I logged in so did it via the ACP

When you see 500 - it's that error. But after changing to Default theme - it's not resolved. Could you click on this link: https://max3d.pl/forums/

I switched to Default theme. I even set it for members as default. Not helping. Same issue all the time.

The problem is. Everything looks normal except FORUMS. 

Second issue with same error: opening main site - it's working for second time (if you go there at first - you see 500 error). Refresh - it works.

For FORUMS - nothing is working. 

Edited January 1, 20232 yr by adekk

9 minutes ago, adekk said:

When you see 500 - it's that error. But after changing to Default theme - it's not resolved. Could you click on this link: https://max3d.pl/forums/

I switched to Default theme. I even set it for members as default. Not helping. Same issue all the time.

The problem is. Everything looks normal except FORUMS. 

Second issue with same error: opening main site - it's working for second time (if you go there at first - you see 500 error). Refresh - it works.

For FORUMS - nothing is working. 

Have you modified any files here? Do you have any custom redirects/rewrites here that would cause something here on the refresh? Could you please add SFTP/FTP to the access details in the Client Area?

Access to SFTP/FTP will be problematic.

No I didn't change any files. I even checked yesterday files with downloaded verison of the latest version. They are the same. 

Error is here (I turned off templates caching)

 [proxy_fcgi:error] [pid 15603] [client 89.67.16.19:24314] AH01071: Got error 'PHP message: PHP Fatal error:  Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /var/www/site.pl/public_html/system/Theme/Theme.php(885) : eval()'d code on line 1210',

Theme.php is the same on my server. I can give you anything but right now access is available only with SSH (it's VPS). 

But let me know what do you think I should check. I can give you everything (or check everything). 

 

I can try to do one thing. Unzip Community and overwrite all files on my server from the package. I was just comparing size. I can do this.

Edited January 1, 20232 yr by adekk