Help & Support
Run into an issue and need help from the Invision Community Team?
Welcome to Help & Support. 🤓
This forum is a great place to get quick support for your Invision Community and is staffed by our team. Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc. If you would like to obtain direct and private support from Invision Community, please visit the client area and create a new support ticket.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
16,001 topics in this forum
-
- 1 follower
- 5 replies
- 138 views
Hi, there any tip that let us send a message or reply to 2 or 3 topics at once?
Last reply by Adriano Faria, -
- 1 follower
- 5 replies
- 141 views
Hi, by now there any guide to add more than one authors to a topic? I use a topic as support thread for the student homework, I need add members (dad, mom and student) as authors of that topic, then they can see and interact with staff related homeworks or students issues.
Last reply by kmk, -
- 1 follower
- 0 replies
- 55 views
How can I create a block where contain all announcements? What I want is a block to show announcements directly without click it to open another page, for a little long message can apply truncate "Read more"... So it just show all announcements flat, the announcement can be pin to up.
Last reply by kmk, -
- 1 follower
- 4 replies
- 123 views
Hi all, New to Invision Community and new to this forum. I have recently installed forum 4.5.2 and migrated from vBulletin 4.0. Everything went fairly smoothly, and after a few PHP tweaks the convertor ran very well and i was impressed with the results. The forum owner has asked me to increase the maximum width, from 1340 to something higher such as 1600. I looked at this guide: But i am still unsure where to increase the width. I was hoping i could edit custom.css. I used the developer tools in Chrome to try and find the setting but i was unsuccessful. Can anyone help here? Thanks in advance.
Last reply by HoundsTooth, -
- 1 follower
- 0 replies
- 58 views
I've noticed since I turned on push notifications for here, when I click on them to take me to the website, it doesn't get removed from my phone after I've reviewed it - is that the right behaviour to expect? Every notification I have for anything else would be removed from the notifications bar once clicked on it but these you have to manually swipe them off the screen. Be useful to know how they are supposed to work moving forward so we can explain to members what to expect, etc. I'm not sure that would be ideally received but part of me feels like i'm missing something fundamental.
Last reply by GazzaGarratt, -
- 1 follower
- 1 reply
- 111 views
Hello, I'm using login with Facebook social sign-in option (without status imports or promotion) and today i received the following email from Facebook Developer Operations Team: Can you tell me please how should i proceed? Thank you!
Last reply by AutoItScript, -
- 2 followers
- 0 replies
- 64 views
Hello dears, I would like to know how I can be placing the version field above the moderation field. In the right sidebar I tried all the ways but I was not successful. Could someone explain to me how I can be putting new fields in the side sidebar of the layout?
Last reply by Marco Junior, -
- 2 followers
- 0 replies
- 55 views
I use the IPS tutorial I get this error when using apple to log in
Last reply by beats23, -
- 4 replies
- 69 views
OK I added a bug to the tracker about an issue with the Page Builder - Upload Images Block and it's disappeared without any reason as to why. The issue is that in the Advanced Tab there is provision for some custom CSS, which doesn't work. For extreme measure to be sure the CSS was not working I entered a border-radius of 100px - nothing (I tried other numbers BTW) So I did some console work and found the element I needed and added a 5px border (as seen below) and added the command to the custom CSS file and it worked. So two questions: Why isn't it working? and more importantly, why was my bug report removed from the tracker with…
Last reply by Davyc, -
- 1 follower
- 0 replies
- 36 views
Hey guys, Is there a plugin that sends bulk emails to people who followed a certain forum topic or category? Something that I can configure the content that I will send to those who followed the category / topic X of my forum. Thanks
Last reply by Karina Harumi, -
- 3 replies
- 63 views
As titled, after updating to v4.5.4.2, Downloads served by IPS are no longer completing successfully. The downloads end prematurely and result in a corrupted archive. I updated from v4.2.x and Downloads were functioning normally prior. We delayed updates for unrelated reasons. IPS Support isn't being helpful or even bothering looking at the situation closely (why tell me anything about Securi when it is obvious my site is using Cloudflare? ... I digress), so I am hoping someone in the community has had this problem and can actually read what I am saying to advise further beyond generic responses. The test file in question is ~200mb and has over 5,000 downloads o…
Last reply by CoffeeCake, -
- 1 follower
- 0 replies
- 49 views
When adding the CNAME files, do you add them and leave the existing ones, or add them and replace/delete the old ones... It's not clear in their docs, or anywhere I searched. Thanks JM
Last reply by socceronly, -
- 1 reply
- 52 views
When a user tries to use Giphy, it shows the GiF in the preview window but once you submit, it just shows a URL. Can somebody tell me why?
Last reply by Dknelson, -
- 1 follower
- 3 replies
- 137 views
Hello, On a personalize display, what is the solution so that empty fields without data are not displayed on the page? My current code which even displays the fields when there is no data <article class='ipsContained ipsResponsive_pull'> <div class='ipsClearfix'> <h1 class="ipsType_pageTitle ipsContained_container"><i class="fa fa-info-circle" aria-hidden="true"></i> Présentation</h1> <hr class="ipsHr"> {$record->customFieldDisplayByKey('date-fabrication', 'display')|raw}<br><br> {$record->customFieldDisplayByKey('propriétaire', 'display')|raw}<br> {$record->…
Last reply by Jimi Wikman, -
- 1 follower
- 3 replies
- 189 views
Hi folks, I upgraded my old phpBB (3.3.2) site to Invision and everything went brilliantly until the users attempted to log in. Even my own test accounts that had been converted gave me a wrong password error and locked me out after 3 attempts. Has anyone experienced this problem before and know how to fix it? My members will not be happy if they all have to reset their passwords after the switch, and I really don't want to have to manually delete everything and re-convert. Please help!
Last reply by Mick79, -
- 0 replies
- 42 views
Is it possible to view who opened an email in the email statistics admin?
Last reply by Ian Popkewitz, -
- 2 followers
- 1 reply
- 85 views
Hello, it's free theme but am not able to download it. please help https://invisioncommunity.com/files/file/9383-night-mode-theme/
Last reply by Jordan Invision, -
- 1 follower
- 6 replies
- 249 views
We have an IPS site, however we want users to be able to use their IPS credentials to login to a Wordpress (subdomain) site using this plugin - has anyone tried it and what do you think?
Last reply by jackflash, -
- 1 follower
- 2 replies
- 80 views
Is there a way to disable search for guest other than setting a large timeout?
Last reply by vv1c, -
- 2 replies
- 86 views
Everytime I try copy and paste text into a post it just refresh's the page, however whenever I type normally it posts it just fine. Any ideas why this could be happening?
Last reply by Morrigan, -
- 1 follower
- 2 replies
- 109 views
The custom css file doesn't gets loaded when using the admin login page. Is there a method or css file location where I can add css data for the admin login page that doesn't get delete each tie ips deletes it cache?
Last reply by beats23, -
- 7 replies
- 192 views
Hello i cant find Zapier in the Community Cnchantments 😅
Last reply by gabs007, -
- 1 follower
- 0 replies
- 80 views
Why the title occupy so much space? @Ehren it can be improved with css before ips team add it into plan to do?
Last reply by kmk, -
- 1 reply
- 72 views
Hi Guys This has been happening on and off for a couple of weeks now. Some members (around 20%) are unable to comment on threads. They are "forced" to comment by adding a txt file This seems to be entirely random i.e. different groups (including Mods), different locations etc. Sometimes it just goes away, then comes back again. Any ideas?
Last reply by Jimi Wikman, -
- 1 reply
- 82 views
Hey! Recently I had to re-import my database due to some issues on my host machine. After doing the re-import everything seemed fine, then a few days later I've noticed all these weird letters appearing I've attached some media but it's basically these weird Â's and other weird symbols, I was wondering if anyone knows how to fix this issue as it's made the whole of the forums look strange on older posts. I have tried the 'Something isn't right' option in the admin backend but it didn't fix this issue. Thanks!
Last reply by Jimi Wikman,
