Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 1 reply
- 30 views
I only recently added a share photo and noticed it's change to my share photo, previously it used to be the application icon. I prefer the application icon but seems I can't keep that if I add a share photo.
Last reply by Jim M, -
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- 6 replies
- 102 views
I need some help, please. I run an educational membership site for parents with autistic children with monthly and annual membership options. I wanted to eliminate the annual options so under Subscription Plan Settings, I toggled the "Allow Purchases?" option off and set the renewal option for annual plans to only be a monthly plan. Since then, all users (annual subscribers) have been getting a message that the site is offline (see attached). They are able to regain access by manually resubscribing to our monthly plan, but I then I need to issue a prorated refund. Most seeing this are probably thinking the site is simply down and are not inquiring about the is…
Last reply by Nemechek Navigator, -
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- 2 followers
- 8 replies
- 189 views
We have the problem that alerts were sent to users from a webmaster account during maintenance work that cannot be dismissed. These alerts need to be responded to. Now the webmaster account from which the alerts were sent has since been deleted, and the user cannot dismiss the alert. How can we solve this problem? Screenshots are attached.
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 145 views
Hello, its not showing the videos on topics. https://ggames.com.br/topico/23971-do-nintendo-ds-direto-pro-seu-pc-gameplay-castlevania-dominus-collection-pt-br/ How can i fix that?
Last reply by teraßyte, -
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- 2 followers
- 22 replies
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Hello I think commerce fraud rules are broken. I had a transaction that came back with a 99% risk score from maxmind, but was approved anyway, despite the second rule in my anti-fraud rule set being to refuse any transaction with a score greater than 55%.
Last reply by Marc, -
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- 2 followers
- 50 replies
- 1.9k views
Hi Most counters are working for example number of topic reads is not increasing after a new read Total number of members not updated after new registration
Last reply by Marc, -
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- 1 follower
- 13 replies
- 2.4k views
Hello, all forum is down. unique message error this: Similar error in dashboard after admin access. I should point out that the website ran out of space and now that I fixed that error, this happens. [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by funkyto, -
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- 2 followers
- 7 replies
- 229 views
Hi, Whilst trying to add a note to a forum, I've accidentally deleted it! Is it possible to recover it, as its a historical record with over 20 years of entries. I have searched this forum, and the last time someone did the same you referred it to a ticket. https://invisioncommunity.com/forums/topic/471731-cloud-accidentally-deleted-a-forum-–-can-you-restore-it /#comment-2923592 Thanks harry
Last reply by Marc, -
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- 1 follower
- 9 replies
- 161 views
Hi, I've noticed in the last few days (since upgrade to 4.7.20 beta 3 perhaps?) that when clicking Accept Cookies in the cookie bar it is directing to an error page with Error code: 2S119/1 I'm struggling to otherwise troubleshoot - any ideas? Thanks!
Last reply by James Hargreaves, -
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- 2 followers
- 3 replies
- 77 views
Trying to Log from a different location to ACP all users are rejected before of different IP
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 177 views
I am trying to update my menu and the changes I try to publish never take effect. And help would be appreciated. KS
Last reply by Marc, -
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- 2 followers
- 7 replies
- 138 views
Hi All, We use Sendgrid as our email output but we're having an issue with getting the validation link to go to the right place. We get the below error when people click to validate. This isn't even the correct web address when it should be https://snowguns.com/xxxxx/validate.php or whatever it needs to be. Any idea how to resolve? Thank you. This site can’t be reached Check if there is a typo in url7405.avrintech.net. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
Last reply by Marc, -
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- 2 followers
- 9 replies
- 175 views
One of our long time mods, a member since 2008, has always received email notifications... until Jan 7th 2025 when he stopped receiving them suddenly. I checked his notifications and he's set to receive emails for every possible event except for achievements. I check the Email error logs and is says "There are no results to display.".
Last reply by David N., -
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- 1 follower
- 2 replies
- 70 views
It looks like the max size of attachments I can upload is down to 6.13 kB?
Last reply by David N., -
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- 2 followers
- 2 replies
- 74 views
When I go to the ModeratorCP, click Announcements, and then click any of the announcements listed there, I get the following error message: Sorry, there is a problem Something went wrong. Please try again. TECHNICAL DETAILS TypeError: IPS\cloud\_Application::getCacheDateForPage(): Argument #1 ($lastUpdated) must be of type int, null given, called in /var/www/html/107785/system/Content/Controller-php on line 379 (0) #0 /var/www/html/107785/system/Content/Controller-php(379): IPS\cloud\_Application::getCacheDateForPage(NULL, 'content') #1 /var/www/html/107785/applications/core/modules/front/system/announcement.php(37): IPS\Content\_Contr…
Last reply by David N., -
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- 1 follower
- 7 replies
- 156 views
Hello, We're getting this error when I click the analytics button in a topic: Even when running default theme, we get this same error message. Any ideas on what the problem could be or where to start looking? Thank you, Scott
Last reply by Daniel F, -
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- 4 followers
- 10 replies
- 351 views
Hi, today, we discovered we cannot download file attachments from our pages, forums, or messages. I have tried being in a few different groups, and it's the same. When we edit the posts, they are there. I tried new posts, and they are not working either. This is a serious issue for us as we depend on this feature. Cheers Alex
Last reply by Jim M, -
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- 2 followers
- 5 replies
- 114 views
I'm trying to find a user in my ACP. For example his display name is simply 'bob'. I search for 'bob' and get 50 results such as 'bob-geldof' and 'bob-dylan' and 'bobby flay' etc... but no 'bob'. Now I noticed that bob's email is bob7@hotmail.com so I search for 'bob7' and right away I can find him, with his 'bob' username right there in the search result list. I remove the 7 from the search so it's back to 'bob' and again, 50 results that do not include 'bob'.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 93 views
Hi A new member has uploaded mp3 files to his profile About Me page, and to a comment on one of his gallery images. Mp3 files are allowed as attachments, and within the editor the mp3 file player auto embeds and the files are playable… However as soon as you hit submit those attachments just spin and eventually throw errors. I assume a permission is stopping them from being working. Where in admin can I configure what happens with mp3 files and where can they be uploaded/played? Cheers John
Last reply by Marc, -
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- 2 followers
- 6 replies
- 182 views
Hello everyone, Starting in December I've been facing a serious problem with spam bots. Dozens or hundreds of bots register on the forum every day and post spam. The recaptcha v2 option is active, I also activated the "question and answer challenge" option, and yet the bots continue to register and post thousands of messages. The email addresses they register with are @gmail.com ... Today I also disabled the "login with google" option, to see if that helps. Is anyone else facing this? can you help me with any advice/solution? Thank you!
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 121 views
I have a promoted topic that shows in "Our Picks". It's a popular post from 2024. We have a new one for 2025 that I promoted. How to I remove the 2024 from the promoted / Our Picks section? The 2024 topic is licked, not sure if that means anything or is why I can't find a way to remove it. Thanks
Last reply by Marc, -
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- 1 follower
- 3 replies
- 117 views
How can I restore the language file? I built must and deleted the original English file.
Last reply by Marc, -
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- 1 follower
- 13 replies
- 186 views
There was a problem with the link you followed to validate your account.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 214 views
Hi! As of about a month or two ago, every once a couple of weeks, my default homepage keeps resetting to a random Page (always different...). Does anyone know anything about the system behind the homepage? Any insights would be useful, because I have absolutely no idea what triggers it or what happens. The "make default page for this folder" mark for the page is set correctly, even when the homepage shows up as a different page... I've had the same homepage for 5+ years with zero issues before. Anything would be helpful, thank you!
Last reply by Marc, -
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- 1 follower
- 2 replies
- 132 views
Hello, I'm currently using the Creator Pro plan. Is it possible to migrate my forum to a third-party server that is not hosted on InvisionCommunity? If so, what steps should I follow? Thank you!
Last reply by Jim M, -
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