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Marc

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Everything posted by Marc

  1. Marc
    You appear not to have posted anything there
  2. Marc
    If this is directly in relation to that fix, please respond to the ticket with this information
  3. Marc
    Do you have any extentions running on the browser. Given what you have said there, its sounding more and more browser related. Of course we cant tell it to do different things if there are different numbers of tabs open
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    I have created a ticket on this so we can take a closer look for you
  6. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  7. Marc
    No problem, Jeff.
  8. Marc
    Reported internally I mean.
  9. Marc
    There is no plan to remove them entirely as of yet, so nothing to really point you to
  10. Marc
    No problem. Good luck with the upgrade
  11. Marc
    The backup was for the UTF8 converter in case that failed, which can of course be reverted. However you have gone a lot further than that process, and upgraded the site too
  12. Marc
    There is no way to tell for certain without looking at the database itself prior to conversion
  13. Marc
    It's a valid suggestion, however, bear in mind thats generally when there is a group discount across the board for something. This is individual product based, and has simply never been that way unfortunately.
  14. Marc
    No, they are done in batches of what the mysql instance will allow
  15. Marc
    Unfortunately, we no longer support that version of the product. There are many who do provide assistance with this that you can find in the providers section if needed however. The issue you have is that there is a problem with the character set somewhere prior to you upgrading, so it cannot be corrected after the upgrade.
  16. Marc
    There is no way in which to take a percentage off the product at present. You have to enter the value you wish for it to become
  17. Marc
    Sorry, could you please clarify what exactly you are upgrading from? Are you upgrading from a very old release, or a more recent version?
  18. Marc
    There is no other way other than to revert your backup unfortunately. There is an issue with the encoding of your database before its began. Likely that the data was not in UTF8 format
  19. Marc
    It does indeed
  20. Marc
    Ah, it will probably run until timeout on your mysql instance, so increasing the length of time a query can be run for would likely resolve that issue, if its causing you a problem. There is no way in which to increase the times it runs
  21. Marc
    Thank you for your feedback, and glad to hear the issue is now resolved on your site 🙂
  22. Marc
    Very clever 🙂 Love it
  23. Marc
    Im not sure where you get the impression there that it would only delete 1 page of content. It would delete any content that is past that expiry, not just one page.
  24. Marc
    Could you let me know what you are referring to as 'short time' there? The system will intentionally time out on the admin CP, for security reasons. Im not sure what you mean on adding your IP in the admin CP. Please could you clarify? With regard your topics, you can click on "My Activity Streams" and click "My Content", or if you wish to be more specific about areas, you can click to create your own custom activity stream on that same menu.
  25. Marc
    There is nothing I can see in there specific to the software. The issue here, is unfortunately in order to be able to assist with an issue, we need to be able to debug it, which we cant do on a local environment. I understand the issue you are facing and why you wish to check things, but really testing restore should be tested on the environment you would need to restore it to.
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