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Marc

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Everything posted by Marc

  1. Marc
    We have improvements in spam areas coming, however as mentioned by my colleague, there is no way in which to do this at present
  2. Marc
    When you say "Instantly", how instantly are you talking? I ask as if its literally the same second, I would suggest changing your database credentials, and ensuring there isnt the ability to remote access it
  3. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Marc
    If you switch off an application (just disable it) then enable it again, that will rebuild some items. Let us know what page you are trying to change if you are then still having issues, and we can take a look
  5. Marc
    There is only that setting needed. I can only suggest letting us know once you have renewed and we can log in to see what the issue may be
  6. Marc
    There is no way within the software to do this. However new images going forward would of course not be that size
  7. Marc
    That’s not something that has been available for a good while
  8. Marc
    As mentioned in the description there "The settings apply to new images only."
  9. Marc
    I'm sure there are others who have found in nice to get a glimpse 🙂 No matter which way we do this, releasing everything in a single blog would just be too much. And actually, we announced one yesterday, then release another today. These things are always a "damned if you do, damned if you don't" kind of thing. If we say nothing, some dont like it, if we say something, some wont like it. There's more to come, as mentioned.
  10. Marc
    Sorry, its not clear exactly what it is you are using here. Is this somehting you have custom developed, or are you suing OAuth 2.0? Im asking as you mention the login & registration section, but it sounds very much like you are custom developing an SSO
  11. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Marc
    I shall take a look now for you
  13. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Marc
    No problem. Glad you're being attended to
  15. Marc
    Not through banning, no. A ban means they cannot see the site entirely. If you are just moving group instead, the onus would be on yourself to remove any subscription they may have manually.
  16. Marc
    Sorry to hear you are having issues. I will get someone to take a look at this as soon as possible.
  17. Marc
    As mentioned above, could you please try without incognito
  18. Marc
    Apart from that, all good, right? 😄
  19. Marc
    As a cloud customer, there is no access to the underlying files or database, as this is an SAAS (softeware as a service) product
  20. Marc
    Glad to hear you got the issue resolved 🙂
  21. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  22. Marc
    In terms of the data, its your data. All you would do is submit a ticket requesting this, along with your verification code (a code requested for you to add by the client area as a customer). We would then provide you with the backup. If thats once a month, no problem.
  23. Marc
    It's not something I can give specific dates on at present, unfortunately. However, its something we are actively working on.
  24. Marc
    You cannot customise the ID (the number), as its an ID. If you are looking to add CSS to a group name, you can actually do that directly within the software. If you go to Members>Groups and edit any group, you will see 'group formatting' where you can choose a color. However if you wish to do more than this, such as wrap it in span tags so you can style that way or even add a CSS class, you can do this by selecting 'Use HTML' at the side of that setting.
  25. Marc
    My confusion as you's were discussing the plugin lol. Cheers I would need an example of this, so we can take a look for you and see what has happened. Have you checked to see if the function is there when logging in as a user?
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