Marc
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Everything posted by Marc
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Submitting replies takes an unusually long time
Marc replied to David N.'s topic in Technical Problems
Those arent related and are resolved on a future release. I will get this reported so we can look into the speed issues -
Manage Blocks not working
Marc replied to Muhammad Nadeem's topic in Classic self-hosted technical help
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. -
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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You would need to speak to the author of those plugins, this being the case
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Client area - feedback on managing purchase post-license upgrade
Marc replied to Nathan Explosion's topic in Feedback
I have created a bug report on that. Thank you for letting us know -
We use s3 on our cloud environment, so the software is indeed compatible. Of course, you would need to ensure your hosting is using 1.2
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Please try again now
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[BUG] two stripe payments reported in ACP - only 1 in Stripe portal
Marc replied to SJ77's topic in General Questions
Have created a ticket on this one for you also -
This would be an issue with your locale unfortunately
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Ah I see. Thats something you would need to take up with them, unfortunately.
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[BUG] two stripe payments reported in ACP - only 1 in Stripe portal
Marc replied to SJ77's topic in General Questions
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. -
We changed something our end, which has resolved this
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The issue is they are banned from the site as mentioned. The only way in which to resolve that is to know what IP and email they are trying to use when registering. Without that, its impossible to track them down. Other users would not be having that issue, as they are not logging in using that same IP and email. Unfortunately this is another case whereby facebook make it harder and harder to integrate with them
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Its difficult to say what issue you may be having there, as its working on this end on your site. That would tend to indicate its very likely your end rather than your sites end. What browser are you using when it breaks?
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Glad to hear you managed to get that issue resolved.
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In the first instance, please upgrade to the latest. This will ensure your files are up to date in any case
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A note has been added to the bug report on these
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Both actions would do the same, yes
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iPhone notifications, web app and more
Marc replied to Nigel Moore's topic in Invision Community Insider
Ive split this off into a new topic for you. The first thing I would ask there, is if you have tested without cloudflare being switched on? -
^ this is why we like Matt 😄
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If it makes you feel any better, its been driving me (more) insane 😄
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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If you are running external caching that is caching files, that would be something in which you would need to manage with your hosting company.
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As mentioned above, you need to ensure you are backing up before performing any large scale actions such as these. I will get a ticket created for you on this so we can share more private information relating to locations, but I cannot stress enough the importance of backups when performing actions which move files en-masse.
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No problem at all 🙂
