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Marc

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Everything posted by Marc

  1. Marc
    I would just add that this is not a supported action either. So you would need to ensure you do this at a point you are willing to revert to that backup if needed.
  2. Marc
    You currently have an installation under both your live and test URLs on file. Have you since managed to resolve this?
  3. Marc
    Just a heads up that we have responded to the ticket there, and awaiting response from yourself. Please check your emails
  4. Marc
    You would create multiple calendars in that scenario. They would then be filterable when looking at the calendar views. They aren't filterable on the overview unfortunately.
  5. Marc
    We are unable to provide timelines for the fixing of issues unfortunately.
  6. Marc
    That actually looks to be an error on googles side unfortunately. The tag its questioning is text and contains text.
  7. Marc
    Because only some items have been posted by a group that has that tag
  8. Marc
    Yes, as a topic is also a post. So you are counting the first post twice
  9. Marc
    Could you please clarify where you are not seeing it change?
  10. Marc
    There is no way in which to configure that list at the present time. If you wish for new types to be added, it would be worth posting up as a feature request
  11. Marc
    We would not search out members with issues. You would need to tell us examples you are having issues with. While I understand it may be obvious to yourself when looking at your members, it would not be obvious without having knowledge of your site or the achievements setup intended (not the setup you have). So with an example, we can check it though, inform you why, and you can then change your setup, or we can report as a bug internally if needed
  12. Marc
    I understand, however the issue there was a bug in firefox itself.
  13. Marc
    I am unable to replicate this on my end. Please test on a default unaltered theme, with all plugins and applications disabled, both on your site, and the browser
  14. Marc
    I would need some examples in order to advise on that
  15. Marc
    I would need access to take a look after you have installed, in order to advise accordingly
  16. Marc
    The only way I can think you can do this with any degree of certainty (and even then its never going to be 100%) would be to use 2 factor authentication and enforce it. While the above wouldnt make it impossible, it would make it inconvenient for them to share, at best. Enforcing use of something like google authenticator for example would mean they would have to contact the other person any time they log in
  17. Marc
    Im not sure what you mean there. If the page is a white page entirely, it means PHP encountered an error and was unable to render the page
  18. Marc
    Sorry, I think there may actually be confusion here. If you are looking at a completely blank page, it will not have got that far. It would be in your server error logs
  19. Marc
    Thanks for the update. Im not sure there has been anything specific to that area, but glad to hear it now seems to be resolved in any case
  20. Marc
    I have created a ticket for you on this, so we can take a closer look for you On this one, it may actually be cloud specific. Just letting you know, just for your own interest 🙂
  21. Marc
    The error message you are getting there would actually indicate the connection to your mysql instance is an issue. If you check the error shown in uploads/logs you will likely see the exact mysql error there
  22. Marc
    Glad to hear you got that sorted. Are you online now?
  23. Marc
    I understand your concern here, however there is no blame there. Simply the feature you once used was replaced with the achievements system, quite some time ago. You can set up achievements to work in a similar manner, as previously described, and it sounds like you have now set up.
  24. Marc
    I have created a new ticket for you on this. Please could you respond to that ticket I have created, and provide screenshots of your setup on wordpress?
  25. Marc
    I have created a ticket for you on this, and someone will be in contact as soon as possible
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