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Stuart Silvester

Invision Community Team
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Posts posted by Stuart Silvester

  1. 1 minute ago, MrFragicide said:

    When upgrading from 4.1.7 to 4.4.10, I'm getting this error and cannot continue.

    
    Specified key was too long; max key length is 1000 bytes
    /[...]/system/Application/Application.php::1636

    Currently running PHP 7.4.3 and MySQL 8.0.20 running on Ubuntu 20.04 with Apache

    I would recommend submitting a support ticket so we can take a look. (go to 'Client Area' above and then click on 'Support').

  2. 1 hour ago, Gauravk said:

    Seriously......................!

    IPS should do something to support 47.4% GLOBAL USERS.

    We are not asking support for nokia, blackberry and microsoft support.

    Blog admit that video is everywhere in 2018 but still you give an explanation of native - non native support after 2 years.

    image.png.33ad948282d6a95ab91d579f93bfb476.png

    It isn't purely Apple users, it's down to what software you have installed on your PC. For example if a Windows user had Quicktime or the Quicktime Codec installed (via VLC player etc) they would also be able to render the video in the web browser.

    1 hour ago, AlexWebsites said:

    IPS has no conversion process built in, it’s just a video player embedded if the browser supports it. How about an html5 conversion process and player? Or some sort of third party solution like we have for other services via API, maybe Amazon AWS or cloudflare. 

    This is correct, transcoding video is quite an intensive process that most web hosts won't have the required server software installed to do (yes, we know customers that run their own server can install ffmpeg, but generally it isn't on the majority of customer systems, so yes a 3rd party API would be the ideal solution). You cannot however easily transcode a video in a web browser with HTML5/Javascript. I would recommend reading a post Matt made recently 🙂 

     

  3. Video attachments only appear inline when the device viewing the page can natively play it (.mov is originally an Apple format, which is why it automatically embeds on Mac/iOS, MP4 is generally the most compatible over multiple devices).

    Our blog entry where we introduced this feature has more details - https://invisioncommunity.com/news/product-updates/43-videos-r1071

    Youtube for example transcodes uploads into various formats for streaming. If you access a just published video on Youtube, you may see that it's only available in 360p since the higher quality versions haven't yet finished processing).

  4. 22 minutes ago, Cloaked said:

    I am trying to do a test import to make sure everything will work properly when I do the live site. I keep getting this error:

    
    2V101/A IPS\convert\_Library::process: imagecreatefromstring(): Data is not in a recognized format 

    All paths are correct. I have tried importing 2 times now and get the same result. As soon as I start the importer it errors. Image processor is ImageMagick although I also tried GD. Same result.

    Database is UTF8.

     

    Any ideas what is happening and how to fix it.

    Hello,

    I would recommend submitting a ticket so we can look closer (click client area above, and then support).

  5. 8 hours ago, Eudemon said:

    I wish IPS is more open communicating potential loopholes with its customers, even the expired ones

    We currently have this message showing regardless of license status for communities that may be affected (it looks like the OP's screenshot was taken after the patch was applied, so it wasn't visible)..

    image.png

     

    8 hours ago, Nicholas Hadjiev said:

    How do we clear the cron or backlog of e-mails? Our forum is still trying to send e-mails every second, whoever hijacked this must have injected hundreds of thousands. This is a pretty serious issue for us so if anyone can help us out please advise.

    This isn't a 'backlog' as such, it's an error log showing emails that have failed to send.. These emails will not be sent unless you manually click the resend button on the right. The error log records are pruned after a period of time (30 days by default). You can safely leave those record if you wish and they will remove themselves.

  6. 5 hours ago, FZ said:

    I'm not getting a response from Invision regarding the refunding of the incorrect purchase. They really shouldn't be having deprecated plugins available for sale on the marketplace. 

    I really need to get this enhancement working properly but I can't spend $50 on it and then hope that the other purchase might get refunded. 

    Your ticket is assigned to management and they will reply as soon as they can (please bear with us, but you will get a response).

    If a plugin/application has been deprecated the author needs to let us know by submitting a ticket, I haven't personally seen any requests from @InvisionHQ asking for us to prevent purchases of the plugin but we've just made that change.

  7. 18 minutes ago, Diyhrt said:

    Maybe you can answer my support ticket #45158

    I have a plugin Classified system, renewal is $20 each year. But I didn’t like the plugin, never going to renew it. I had $ 11,60 in my market place credit in my account. When the renewal came up for this plugin script some automatic renewal from your system stole my last $11,60 from my account. Please tell me how this is possible?
    You say! 
    Marketplace does not auto-bill you for renewals, you must pay those invoices when they are generated if you want to renew them

    But it did!

    That was directly in response to the customer specifically asking about paying via PayPal.

    Account credit is always used to pay any pending invoices, this is how our Commerce platform works. Your ticket is currently assigned to a manager, they will respond as soon as possible.

  8. 5 hours ago, PizzaNapo said:

    Many thanks for your clear answers.

    In this case, correct me if i'm wrong, there is nothing to do on my side (paypal payment) for disabling the renewal of IPS licensing.

    Thanks again.

    That is correct, your license will expire at the end of the period unless you manually pay the renewal invoice that will be sent to you.

    [For anyone else reading this in future: if you opt-in to storing credit card details for future purchases, you will be automatically billed when the renewal period comes around]

  9. 14 minutes ago, Adlago said:

    Can you be more specific please.
    Here is the performance test of this forum now

    434755289_Screenshotat2020-03-21161439.thumb.png.fb6570dd07547bbd2674302fec6b116d.png

    Do you envisage a reduction in the css package for mobile, which is now a measurement parameter for unused css.?

    There are changes that encompass both the front-end code and the back-end code, you will be able to profile this when we start the beta process.

    Lighthouse is explicitly pointing out that framework.css has unused CSS, which is expected with how we currently use and structure CSS. There are rules that won't get used on an index page for example, but will get used on a content page and of course this greatly varies depending on which widgets you have on the page, whether you use a Pages page with your own customisations, whether you use 3rd party plugins or applications etc.

    It isn't always feasible in this kind of (customisable) software package to thin out things as much as possible depending on what we're expecting. If we did, it may end up that each page has a different CSS requirement resulting in more HTTP requests being sent (which also isn't good for performance).

    Rest assured, we're always looking at and implementing performance improvements and we'll continue to do so.

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