Hump Day: A Refresh Has Arrived!

[Nathan Explosion]

Title doing a "John Cena" behind your header...

[Jordan Miller]

[Davyc]

WOW! Definitely NOT impressed with the new pricing structure - this is taking it out of the ballpark for a lot of people.  I was looking forward to the revamped CIC and was considering it, but not now. Even self-hosted is now very pricy and I can see your competitors hoovering up the ones you've scared off.  Not sure this was a wise move, but then it depends on who you want as clients.

The general makeover is OK, nothing that makes me go WOW! (other than your prices lol).

Whoah!  I've just logged into the client area and I see my renewal price has gone from $40 every six months to this:

Is this a mistake?

[nodle]

Site looks Excellent, I heard @Ehren helped out. His work is always awesome. So much more clean and modern looking. 

[Miss_B]

Indeed. The site looks really great, very modern. It is very pleasing to the eye. Well done and congratulations to everyone involved. 😊

[Adriano Faria]

7 minutes ago, Davyc said:

Whoah!  I've just logged into the client area and I see my renewal price has gone from $40 every six months to this

Worst for devs who HAVE to pay otherwise can’t sell in marketplace!

I think it’s time to abandon abandoned apps such as Blogs and  Gallery.

[Jordan Miller]

1 minute ago, Davyc said:

WOW! Definitely NOT impressed with the new pricing structure - this is taking it out of the ballpark for a lot of people.  I was looking forward to the revamped CIC and was considering it, but not now. Even self-hosted is now very pricy and I can see your competitors hoovering up the ones you've scared off.  Not sure this was a wise move, but then it depends on who you want as clients.

The general makeover is OK, nothing that makes me go WOW! (other than your prices lol).

Heyooo! Appreciate you offering one of the first pieces of feedback! 

Truth be told, we haven't raised our prices in more than a decade. We held off for a long time because we didn't want to ruffle any feathers. I know that's not the greatest answer in the world, but we want to be as transparent as possible with all of you. We want to remain a powerhouse community platform on the Internet, and this is one route we had to take to do so. I'm here to talk things out further, or, if you'd like to PM me, please feel free to do that as well. Same goes for anyone reading this. 🙏 

[Nathan Explosion]

14 minutes ago, Davyc said:

Whoah!  I've just logged into the client area and I see my renewal price has gone from $40 every six months to this:

Is this a mistake?

You're on the same as my - Forums & Pages, yep? So it's gone from $40 each six months ($80 a year) to $125 a year...$45 increase ($22.50 each six months equivalent).

I'm not overly bothered by that...however, it does mean I've got an additional $85 to account for in February. And it almost puts to rest any ideas I had to add Blogs to my package to further develop some of my apps for that application.

[nodle]

Are these prices real? I just switched over from Xenforo because I thought their prices were high 😲

[Jordan Miller]

11 minutes ago, nodle said:

Site looks Excellent, I heard @Ehren helped out. His work is always awesome. So much more clean and modern looking. 

Ehren smashed this out of the park!! The old design was dope - we took it and breathed some new life into it! 

[Adriano Faria]

4 minutes ago, Nathan Explosion said:

You're on the same as my - Forums & Pages, yep? So it's gone from $40 each six months ($80 a year) to $125 a year...$45 increase ($22.50 each six months equivalent).

I went from $105 6 months, which would be $210 1 year to $310 year. I’m going to save $60 now by removing Blog and Gallery from my license. 

[Jordan Miller]

3 minutes ago, Nathan Explosion said:

You're on the same as my - Forums & Pages, yep? So it's gone from $40 each six months ($80 a year) to $125 a year...$45 increase ($22.50 each six months equivalent).

I'm not overly bothered by that...however, it does mean I've got an additional $85 to account for in February. And it almost puts to rest any ideas I had to add Blogs to my package to further develop some of my apps for that application.

Appreciate you noticing that, for the most part, it's a slight increase and hopefully nothing game changing for you. Also noticed you said "almost" puts to rest. Phew! Don't give up on us; you're too talented!! 

[Dll]

I should have kept my face shut when I was suggesting Invision raise prices.

But, in all seriousness I have no issue with the increase itself. But for a company that's apparently expert in all things communication, it's a bit weird to see it just dropped in there with a site redesign rather than pre-announcing it, emailing customers in advance or whatever else. 

The site does look waaaay better than it did though. 

[Jordan Miller]

42 minutes ago, Nathan Explosion said:

Title doing a "John Cena" behind your header...

Ahh yea we noticed that, too. We have a little bug tracker internally and jotted this down. Will be fixed asap! :] 

[Square Wheels]

Wow, are we allowed to sell our licenses?  If yes, I suspect there will be many available.

It's cheaper to buy new XenForo licenses than to renew.  

I run three hobby sites, I don't think I can afford this any longer.  To be honest, it feels like this is your market plan.  Over the years changes are made and we're told many people asked fox xyz, when there are no posts ever made about xyz.  Likely it's your high paying corporate accounts asking to add or remove these features.  I fear us small site aren't worth it any longer for you.

I recently renewed so I will be here a while longer, but I can't say I'll renew again.

[nodle]

Question on the Standard support, it says email support is available for one the first 30 days, does that mean after the 30 days is up we don't have email support anymore? It's confusing.

Quote

Support is available in our Community Forums. Email support is available for the first 30 days with a three-business-day response time.

 

[Davyc]

20 minutes ago, nodle said:

Are these prices real? I just switched over from Xenforo because I thought their prices were high 

I've just been into my client area and removed my payment method. When the current sessions run out that's me done.  I can't afford these prices for what I get in return in terms of engagement. There are other options I can explore and am doing so right now.  I understand that the only thing that comes down is rain, but these price rises are chokingly high when the price was already on the expensive (but manageable) side 😞

 

[Nathan Explosion]

13 minutes ago, Jordan Miller said:

it's a slight increase

Yeah, that slight increase works out at just over 50% when placed against my previous 6-monthly payment...that's not 'slight'. It's manageable, for me, but don't refer to it as 'slight'

 

13 minutes ago, Jordan Miller said:

Phew! Don't give up on us; you're too talented!!

You really do get the wrong end of the stick a lot, don't you? And then others pick up on that, and things get lost.

Try reading the full statement I made, instead of just quoting 'almost':

Quote

And it almost puts to rest any ideas I had to add Blogs to my package to further develop some of my apps for that application.

It most likely puts an end to me purchasing Blogs, is what that means.

Edited September 14, 2021 by Nathan Explosion

[Jordan Miller]

30 minutes ago, nodle said:

Are these prices real? I just switched over from Xenforo because I thought their prices were high 😲

Yeah I feel you. It's a tough spot for us. We want to continue being innovative and expanding the platform; this was one of those routes we delayed taking because we never want to disappoint. In a year, as we continue to build, hopefully you all can see how we were able to further develop and grow thanks to you. 

[Jordan Miller]

27 minutes ago, Adriano Faria said:

I went from $105 6 months, which would be $210 1 year to $310 year. I’m going to save $60 now by removing Blog and Gallery from my license. 

Appreciate ya @Adriano Faria

[Adriano Faria]

41 minutes ago, Adriano Faria said:

I think it’s time to abandon abandoned apps such as Blogs and  Gallery.

Couldn’t find it in Manage License. Where do I remove apps my license, @Jordan Miller? Should I submit a ticket?

[opentype]

1 minute ago, Adriano Faria said:

Couldn’t find it in Manage License. Where do I remove apps my license, @Jordan Miller? Should I submit a ticket?

Yes. There is no function. 

[Charles]

1 minute ago, Adriano Faria said:

Couldn’t find it in Manage License. Where do I remove apps my license, @Jordan Miller? Should I submit a ticket?

I will submit a ticket for you 🙂 

[Adriano Faria]

Will also remove Pages later. I only use it for a Tracker. Will develop my own. 

[Marc Stridgen]

2 minutes ago, Adriano Faria said:

Will also remove Pages later. I only use it for a Tracker. Will develop my own. 

I have your ticket there now, Adriano. You just need to respond to that and we can get them sorted for you