General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,425 topics in this forum
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- 1 follower
- 2 replies
- 732 views
Hello, I have looked all over the forums under help guides to find out how to add content to our picks? How in the world to you add content to it? or even in fact how to use it ?
Last reply by Joel R, -
- 1 follower
- 0 replies
- 213 views
Hi, is there any way to limit the amount of text that is shown in the recent posts block/widget? We'd want to limit it to show only a couple of lines per post, as a preview. Thanks
Last reply by NeedCoffee, -
- 1 follower
- 2 replies
- 339 views
We have to Invision forums that we would like to merge into one. Is this possible to merge users, admins, and threads into another forum account? Thank you for the help.
Last reply by Christine Barrett, -
- 1 follower
- 2 replies
- 237 views
I just noticed recently that main menu (top) highlight option to show on which page you are is not working consistently in all tabs Working: https://carnity.com/ https://carnity.com/business_listing/ https://carnity.com/advice/ Not working: https://carnity.com/clubs/ https://carnity.com/classifieds/ https://carnity.com/blogs/blog/2-carnity-hub/ Is there any specific reason for this or is this a bug.....? NOT WORKING WORKING
Last reply by TAMAN, -
- 1 follower
- 0 replies
- 206 views
In one of IP pages database in listing view, im truncating the company description text to 3 lines, but in IE (edge) it shows only 2 lines whereas in chrome it shows 3 lines. Any reason for this and how to fix this browser compatibility issue? https://carnity.com/business_listing/ CHROME EDGE
Last reply by Gauravk, -
- 4 replies
- 276 views
How do I add tables to the editor toolbar? I can't seem to find any plugins
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 197 views
If there is a poll in a club topic is it a normal behavior that a member isn't able anymore to post in that topic after he gave his vote? Thanks.
Last reply by Ramsesx, -
- 11 replies
- 749 views
Is it possible to edit the report feature for users?
Last reply by Adriano Faria, -
- 1 follower
- 1 reply
- 412 views
Hello, iam hawing trouble to set up correct links for SEO. Iam hawing: mmo2go.com/forum/4-mu-online-private-servers/ i need: mmo2go.com/mu-online/ friendly urls have index.php? after my domain, and if adding link: https://mmo2go.com/mu-online it goes to forum directory not to the correct forum https://mmo2go.com/index.php?forum/4-mu-online-private-servers/
Last reply by opentype, -
- 2 followers
- 2 replies
- 222 views
Okay, so I'm no dummy. I know WP and Joomla and ecommerce. I don't understand what I'm doing on setting my articles. 1. I want to add a 'summary' custom field to show teaser text on my main articles. Okay, add a field, no problem. Figure out the template later. 2. I run a large pet care site with a big forum (1M posts) that I'm migrating over from vB and a big Photopost Gallery (20K images). Migration is done, now I'm testing. 3. I want my main menu to be, for example: Home | Pet Care | Pet Cages | Forum | Gallery | Other stuff (for example). 4. Under those main menu options are primarily ARTICLES with my new summary field (among others). The secondary…
Last reply by opentype, -
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- 281 views
H! Could someone help me with the steps to do the following ? I have an ips installation in the root folder, "mycommunity.com" Now I would like to move the forum index to a subfolder: "mycommunity.com/websiteforum/" Should I create a new installation and import the data using the importer ? or .. Can I move the web data to the subfolder and change the info in the config php file ? Any other option ?
Last reply by Warzone, -
- 2 followers
- 4 replies
- 434 views
Is there a way to authenticate that a user has entered their forum account and password correctly in my own software? I'm not sure how the password hash's work and since I'm new here I'm not sure if there is some easy way to doing this.
Last reply by Aiwa, -
- 2 followers
- 1 reply
- 262 views
I have a Pages database that contains records for products purchased through commerce. I'd like for all members to be able to view the record, but to limit viewing a custom field within the record to members who have actually purchased the item and have an active subscription. Can anyone help me with a conditional (or other solution) to accomplish this in 4.3?
Last reply by opentype, -
- 2 followers
- 2 replies
- 413 views
Hi guys, I just started my new IPS forum. I'm trying to get higher in the Google ranking right now, so I need to improve my SEO. I know a lot of SEO, because I'm studying Ecommerce marketing, so I don't need any advise to get higher in the ranking. But I know you can add robots at your SEO part in the ACP, but when I submit my robots, it doesn't save. Does anyone has the same problem? Or does anyone has a solution to get the robots.txt fixed? Thank you in advance. Kind regards, Steve
Last reply by opentype, -
- 0 replies
- 250 views
Hi, Can anyone give feedback on "template disk caching"? Does this actually result in faster page deliveries or responsiveness? Are there any downsides or risks? Thanks!
Last reply by Fast Lane!, -
- 1 follower
- 1 reply
- 603 views
Will I have to always view the plugin's download page to see if it needs to be updated, or is there a plugin that will tell me when it needs updating?
Last reply by opentype, -
- 1 follower
- 2 replies
- 373 views
I see there's an option to tick that will remove all secondary usergroups when a product expires, is there a way to only remove the user from the specific group they were added to? I'm trying to use the system for varying types of products/subscriptions and the options provided seem to be horrible for this.
Last reply by Kevvv, -
- 1 follower
- 9 replies
- 988 views
I am wondering why the "Enable template disk caching" is set to disabled by default. The description sounds like one wants this to be enabled. Are there any disadvantages?
Last reply by Optic14, -
- 1 follower
- 1 reply
- 373 views
Is there any guide to how users use the Clubs section? I can't find it under the Help Guides section.
Last reply by Joel R, -
- 2 followers
- 1 reply
- 279 views
I want to add some custom emojis, but I want them at the bottom of the menu. Any idea if this can be achieved? It seems that new emoji groups go to the top by default. I don't mind editing template if I have to, but I don't know where to look.
Last reply by jair101, -
- 1 follower
- 2 replies
- 235 views
I promoted somthing to our picks. I don't want it showing on the our picks page anymore but don't want the actual post to be removed is there any way to remove content frm our picks?
Last reply by gavpedz, -
- 1 follower
- 8 replies
- 545 views
Where you have the option: Trust IP addresses provided by proxies? I would suggest making 2 independent options here. Essentially: Trust IP addresses provided by proxies on main site? Trust IP addresses provided by proxies on admin cp? The reason being that Cloudflare, a very popular and free CDN, does not play nice with IPB's caching. And I suspect it's not alone. When Cloudflare is enabled, and the admin is in Invision's admin cp, the admin will be logged out every time they try to save a setting or run a search, and given the error that their IP does not match the current IP of the session. The main Invision site itself is fine, as far as members and no…
Last reply by Aramaech, -
- 1 reply
- 312 views
Is it possible to see the edit history of an edited post? I have users abusing this feature and I can't seem to see what they posted before editing the post.
Last reply by Nathan Explosion, -
- 1 reply
- 438 views
I moved servers and instead of transferring entire server content with old plugins etc, I am starting fresh and importing the database, same URL. However when I try to install on the new server it is giving me the error "An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support." Any ideas?
Last reply by bfarber, -
- 1 follower
- 1 reply
- 224 views
IPS Theme comes with a lot of customizations and features. Is there any guide of some sort that helps anyone understands what the colors available for which elements while customizing a theme in the admin CP? In Forum application, Base text color is applied on Author name (By admin). In Gallery application, Light text color is applied on Author name (By admin). Color applied on both application is different for the same type of elements, does anyone know the reason behind this?
Last reply by Meddysong,
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