Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Log files growing at a massive rate...
- Last reply by teraßyte,
23,016 topics in this forum
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- 1 follower
- 8 replies
- 428 views
Hi. It is possible to autodetect a user language? Someone told me that is possible, but I want to confirm it because in my forum my language isn't being autodetected (my language is portuguese but always load the english language).
Last reply by Ali Majrashi, -
- 1 reply
- 291 views
After updating to version 4, all attachments do not work !! I have url like "applications/core/interface/file/attachment.php?id=27026" Help!
Last reply by 3DKiwi, -
- 1 reply
- 250 views
I've enabled "Force posted links to open in new windows?" in Posts settings. But all the links are openening in same windows. Anyone know how to let links open in new windows in Blog posts?
Last reply by Kurdism, -
- 0 replies
- 258 views
I hope I am in the right place, as I am a baby learning to crawl, but hopefully, with your help, that won't take too long. I have a Technical site (High engine automobile Technical site for Mercedes, Volvo, BMW, Lambo, Ferrari, all the ones that cost at least 6 figures to own and drive....and especially service). Currently, I have switch my site to a higher site in complexity and now I need help having some things explained. Here is the main question. WHAT DO i NEED TO IMPROVE MY SEARCH ENGINE? I know the talent is here, and know I'll get what I need by asking, that is, if I happen to be in the correct area to ask. I need someone to look over my site and tell me what …
Last reply by mbdoctor, -
- 0 replies
- 279 views
How do I fix this. No one can upload new profile images. Thanking in advance for any help.
Last reply by Sunlite, -
- 0 replies
- 262 views
I'm using IP 4 and I have a video thread at my forums, with alot of videos in it by members, and it loads slow, is there anyway to only load specific videos as needed, like spoiler tag but something that actually prevents the other videos from loading in the background. I'm using spoiler tags but the videos still load behind the spoiler tags regardless, is there any option available? Thanks
Last reply by Excalibur, -
- 5 replies
- 274 views
Like the tital says i need help i put a support ticket in nearly 24 hours ago had not reply, I have followed these step,s for download link but there is no download link, You can download your software from the client area. Once logged in, select "Purchases" from the left-side menu and then click on your license and then on the "Download IPS Community Suite" button. Choose which add-ons you would like to install and then click the "Download" button. I have followed these instruction but no download link could someone from the staff team please help or someone from the community, as im stuck now till i get a reply and link many thanks in advance to the people that reply
Last reply by yourfate, -
- 1 follower
- 9 replies
- 538 views
I am only selling a service and the billing address requirement is not needed. So to increase sales i want to make the process smooth (i had complaints about it, some people do not wish to share that info). Can anyone help me disable it? its turning my users off/
Last reply by ipslover, -
- 2 replies
- 275 views
Hello, my question is if there is a possibility to not have in every page filename a "/" at the end of URL. I like to set up .html in the filename at the end and as you can imagine whenever i enter the page i've added i see in a browser URL: www.mypage.com/articles.html/ instead of www.mypage.com/articles.html. Another question is if there is a setting for Friendly URL's that allows me to set camelcase URLs (ex. a page with URL www.mypage.com/Best-Articles.html). Actually whenever i try to save a page with CamelCase URLs it changes my url to lower case.
Last reply by NatanPL, -
- 2 replies
- 385 views
I just finished installing my fresh copy of IPB the earlier version and I'm getting This webpage has a redirect loop ERR_TOO_MANY_REDIRECTSCan anyone help me please?
Last reply by tAPir, -
- 0 replies
- 232 views
hi When I am in general configuration i cannot change the physical address. I am presented with the idea to either add a full address or to leave fields blank ( the latter I am choosing to do) However when i click to save it simply reverts back to a US address in Alabama My site and location will only be operating in the UK but there is no way it will let me change this. Any ideas please? thanks
Last reply by kar3n2, -
- 1 follower
- 5 replies
- 376 views
I have been searching for the members list so I can create a menu item that displays our members. Yet I cannot seem to find the url that would display our members to logged in users. Does a members list page exist? Thanks for any help guys!
Last reply by JohnCourt, -
- 1 follower
- 5 replies
- 324 views
I currently have two issues with Commerce that are preventing me from launching my new site. I have a ticket open for these issues but IPS are incredibly slow to respond so I'm hoping someone else might've had these issues or simply knows how to fix them. 1: When attempting to refund paid invoices, I get this error: I'm not sure where to look in terms of getting a more detailed description. Refunding donations instead of product purchases works perfectly fine using the same payment gateway, so I'm confident the gateway is not at fault. I'm using Stripe (in test mode, until I can work these issues out). I have tried the Support > Something isn't working correctly …
Last reply by MADMAN32395, -
- 1 follower
- 2 replies
- 273 views
I noticed that if you post here on the forums too quickly as a double post it will automatically combine them. Where is that setting in the AdminCP?
Last reply by NathanR, -
- 3 replies
- 273 views
Can i disable rsvp and location on submitting calender events? either through a setting or a template edit? if so how?
Last reply by Netherlord, -
- 2 followers
- 1 reply
- 791 views
Images, CSS and JS URL setting in 4.x? I'm trying to get my forum up on maxCDN. As you can see on this tutorial I need that setting: https://www.maxcdn.com/one/tutorial/invision-power-board-cdn/
Last reply by AutoItScript, -
- 2 replies
- 320 views
Message area content dont show..
Last reply by LinkMania, -
- 2 followers
- 3 replies
- 253 views
In the Feature Plan items were ordered by their field type. Items classed as "Up Next", with the field value 1, were at the top of the list, followed by "Coming Soon" (= 2) and "Planning Stages" (= 3). Once an item was finished, its field was changed to "Completed" (= 4) and it moved to the bottom. Something similar seems to be the case with Release Notes. The IDs in order are 17, 4, 15, 5, 6, 7, 8 ... How is this ordering pulled off, given that we don't have much in the way of options? Is it just the case that they're ordered by published time (which will usually correspond with record ID) and then the published time is later edited to determine the new position? Or is…
Last reply by Meddysong, -
- 1 follower
- 7 replies
- 496 views
I want to change all instances of the world "Download" to "Get", how can I do that?
Last reply by Meddysong, -
- 0 replies
- 244 views
Hi I've searched and can't find the answer for this, when we set up a sub forum as a redirector is there any way to not show how many hits it has? Thinking I might have to adjust the theme to not display it but hoping there's an easier way!
Last reply by JTMILLER, -
- 1 follower
- 11 replies
- 537 views
I'm thinking I want to speed up the upgrade process by converting to UTF-8mb4 first. Can someone please point me to the converter (for 3.4)? Thanks
Last reply by chilihead, -
- 0 replies
- 325 views
My own profile has gone blank when trying to view it. No errors or anything in the logs. Using support to clear cache didn't help. I'm completely lost and have no idea where to search anymore to resolve it. https://get-gaming.net/profile/1-the-fabby/
Last reply by Get-Gaming, -
- 0 replies
- 217 views
Does anyone know how to stop IPB 4 from suggesting a gallery image name when you upload images? I want people to name their images properly.
Last reply by =MGN=RedEagle, -
- 4 replies
- 368 views
Hi, I am upgrading my second IPB from 3.8 to 4.0. The first upgrade went fine with no errors. The second site is giving this error half way through. I would appreciatee it if anyone can give me advice what to do. Fatal error: Class 'IPS\cms\Records\Comment' not found in /home/USERNAME/public_html/content/applications/core/setup/upg_40000/upgrade.php on line 1781
Last reply by Vroom, -
- 1 follower
- 3 replies
- 458 views
Is anyone aware if there is a HootSuite plug in for IPB? Thanks
Last reply by Stan Jensen,
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