Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.6k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,563 topics in this forum
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- 1 follower
- 15 replies
- 370 views
On my forum, 4.0, videos aren't embedding. Am I missing something, or was that not an included function before 4.0?
Last reply by pyro888, -
- 2 replies
- 175 views
I just recently upgraded our forum to the latest version. I am getting reports of users not being able to log in after registering and when I go to the members tap in the admincp and click the Members icon I get the message "A configuration Error or Server Error Has Occurred. ! EX0 Something went wrong. Please try again." Any suggestions?
Last reply by W4L, -
- 5 replies
- 207 views
I wish to see if anything is running because well... I just want to. I know its supposed to be better hidden to keep it away from novices but can someone help locate it for me.
Last reply by tekguru, -
- 3 replies
- 292 views
Hello, how can I disable the language English (USA)? Alternatively (if this is not possible) how can I hide the language to my users (usergroup permissions)?
Last reply by querschlaeger, -
- 2 replies
- 185 views
I don't know if anyone has this consistent issue, but I have been unable to access my FTP through FileZilla or any other another FTP I downloaded. The connection keeps 'timing out', and I'm not entirely sure why. I keep adding the information into my FTP (host, username and password) and it routinely fails. Not sure if its something on my end (though I seem to be able to use the very annoying Browser-Based FTP where you can upload a single file at a time... man that was annoying...). I want to be able to update my board, but taking two hours to manually trapse through files and folders because the FTP won't connect is impractical, especially considering the frequency of t…
Last reply by Daniel Turner, -
- 1 follower
- 5 replies
- 244 views
Is it possible to do conditionals in the profile display format based on the option choice of a field. For example, let's say I want to show if a member is verified on their profile. Can you do something in the profile display field like <if $data['pf_content']='Yes'> <strong>{title}:</strong> {content} <else> nbsp; </if>
Last reply by GrooveOnBeat, -
- 2 replies
- 208 views
Alright in IPB 3.4.x we were able to create a slideshow with gallery albums, folders/ category and add them to your page. but I haven't figure it out yet, has any body had the same issue then me, all my previous blocks aren't compatible with the new version i'd like to bring it to how it work before. Thanks!
Last reply by Luc Wolfe, -
- 1 follower
- 2 replies
- 191 views
So I have some widgets on my forum. On the top, gallery recent images, Chat Box, and announcements. Then there's the right side, filled with Recent topics, upcoming events etc. Is there a way for me to make a widget such as Chat Box sized to where the side bar widget is moving the upcoming events down so Chatbox fills the area? Hope this makes sense?
Last reply by Joel R, -
- 1 follower
- 6 replies
- 208 views
Is it possible to embed GIFV? They don't seem to work.
Last reply by RevengeFNF, -
- 1 follower
- 0 replies
- 157 views
I don't understand how Emoticons are displayed. I currently have 65 of them all in one category, Default. When you click the smiley face a window pops up and first it lists Emoticons I've Used Recently then it says Default, but unless I click the Categories dropdown I only see the first three rows. Can they all be displayed by default?
Last reply by Square Wheels, -
- 1 follower
- 0 replies
- 147 views
How can I tell if a theme is being used? I have a lot of them, some not in use (I suspect) and would like to remove a few.
Last reply by Square Wheels, -
- 6 replies
- 202 views
On my site I keep noticing that random widgets, but more often Latest Topics, keep disappearing. I opened a ticket on this but the staff couldn't reproduce. Has anybody noticed this on their sites?
Last reply by Kirill N, -
- 1 reply
- 176 views
hello, support team when any member or administrator tries to see their attachments attached Caputa get the following error screen: http://prntscr.com/7csmu1 the page is blank thank you very much hope the solution support team invision a warm greeting from Spain hello, my apologies only happens to me in the group director raidcall.es I created for weeks but the group administrator works correctly thanks I hope I solve a greeting
Last reply by Subzero-mb, -
- 3 replies
- 217 views
Hello, I installed a CKEditor plugin through AdminCP (just uploaded the ZIP file). It was just a test of this plugin: http://ckeditor.com/addon/bbcode Then I wanted to uninstall the plugin but I found no option in AdminCP. So I searched the file structure and just deleted the directory applications/core/interface/ckeditor/ckeditor/plugins/bbcode. But now I can not use the editor anymore. The whole editor disappeared when I click on edit or within the textarea... So how do I manage (uninstall) CKEditor plugins I installed through the AdminCP?
Last reply by BB Themes, -
Aloha, The IPB 4 cron task seems to be working well on my server, but it started generating this error about 3-4 weeks ago (it's happening now with IPB 4.0.7 & PHP 5.4.34): "Failed loading opcache.so: opcache.so: cannot open shared object file: No such file or directory" It's not surprising to me that opcache.so isn't loading -- since Zend opcache was never installed on my server. What i'm wondering is: What could be causing the IPB cron task to load (or attempt to load) opcache.so when it was never installed? I searched the IPB 4.0.7 files for "opcache" and got the following results. All I see is "opcache_reset" called if "function_exists('opcache_r…
Last reply by Hawaiianz, -
- 1 follower
- 4 replies
- 189 views
Hello, how can I disable some HTML-Tags? Or better: I just want to allow some of them with a whitelist? It seems BBCodes are gone now, but I don't want that users can change font type or background color of posts. I can change view permission of the button but this does not disable the HTML code itself. Everyone can write and style within Word/Office and copy all the format styles into the post.
Last reply by opentype, -
- 0 replies
- 184 views
I deleted a forum category with its sub forums by mistake today , is there a way i can retrieve it ? i am using the IPB hosting. thanks
Last reply by nuberry, -
- 0 replies
- 206 views
I have notice how good is ips4 with languages right now, you can translate so many areas that is perfect. But my question here is if it is possible to post events in the calendar in different languages? I have a automobile forum and I would like to use the calendar to include the motorshows around the world, so it would be very nice to put something like: So everything will be ok for every user with different languages (title, dates, image, location) except the description of the event that should be different for spanish people, german, french, italian... Is this option possible? If not any alternative different to post 6 times the same event just to change the descript…
Last reply by Subzero-mb, -
- 1 reply
- 146 views
Hello, I installed IPS4 and noticed the chat runs not on my server (something like ips-chat-service.com). I did not know that a core feature depends on a (from the view of my visitors and me) 3rd party server/service. How can I run the chat on my own server only? I try to run a very anonymously site (only strict tls connection, no server logs, no analytics, no ip logging at all...). To pass the chat traffic/content through another server is no option for me. Best regards
Last reply by Subzero-mb, -
- 0 replies
- 157 views
as I can delete the url permanents / forum / y / topics / ? thanks !
Last reply by lot3k, -
- 6 replies
- 198 views
I'm not sure if this is a bug or not. But when I clicked on "MONTH" category, it shows this. However, all others work normal. Like Week, Year, and All Time. Is there any fix to this? The link to my new forums is www.br-forums.com Please help.
Last reply by pesci, -
- 10 replies
- 326 views
Anyone else encounter this so far? Upgraded from 4.06.1... No errors. AdminCP is completely blank after logging in. Deleted files in datastore. Still blank. Submitted critical ticket as my board is currently in offline mode for the upgrade. (won't do that again) Ticket 917293
Last reply by Daniel F, -
- 0 replies
- 136 views
On my board the emails do not display on iphones. I tried to figure out why and found out that if the email wrapper gets to big in size (stylesheet, spacer images etc..) then the iphone do not display the mail. this works: {$content|raw} and this does not: {$content|raw}text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text te…
Last reply by Batnik, -
- 1 reply
- 144 views
Ok, I give up. I have looked through every single menu option. How do you upgrade someone from one group to another based on post count?
Last reply by socceronly, -
- 2 replies
- 195 views
If allowed or possible or if anyone knows, how can we replicate the IPS4 Feature Plan for ourselves and our own content?
Last reply by Chosen1,
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