Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 0 replies
- 211 views
Quite a lot of my users have Javascript disabled - and it seems everything is working except for the quote button, which seems to use Javascript! Is there a way to change it so that it does NOT use Javascript?
Last reply by EvilDragon, -
- 2 followers
- 6 replies
- 288 views
I'm a bit bummed by the technical 'support' I received about this problem and it appears I need to wait a fair while between support replies so I'm begging you all for some help with this issue as I really need to get a bulk mail out. Ultimately, notifications and bulk emails to small numbers of people (< 10) work fine. My usual monthly mailout to 50,000 people is now (for the first time) complaining about a Mandrill communication error. When I did into the logs in Mandrill I see a populated 'to' key in the response to the small send outs and an empty 'to' key with the big mail outs. Eg (note the snip, there are more...); "to": [ { "email": "cbiggins@[removed…
Last reply by abetts, -
- 1 reply
- 246 views
I just upgraded my forum to IPS 4 and now i have no idea what happened to ip.content and how to upgrade it ?? there is no downloads and stuff any idea?
Last reply by Tracy Perry, -
Hello, There is an Urgent issues!! I've completed all transfermation from 3.4.8 to 4.0.13.1, but I found all post and topic can't be opened. All staff's account and member's account can't open the posts. But guests can! And when I adjusted the permission of them in ACP and saved, the status of permission didn't be changed. Here is the problem screenshot. Please help us! It's really urgent for us!!!
Last reply by Maxthon Community Manager, -
- 2 replies
- 253 views
Hello i m currently searching where to enable "Log all downloads" in the ACP Downloads settings? Could anyone tell me where i find these settings? All i see in the settings is
Last reply by Aerosoft, -
- 1 follower
- 5 replies
- 346 views
The new 4.1 navigation is something which I will need to heavily modify on a few of my themes (both premade and custom) since a "double bar" layout simply won't be possible. I can quite easily turn the navigation into dropdown menus using css but I need help in removing the hover/delayed class function which has been implemented for the tabs (the function which adds/removes .ipsNavBar_active to the hovered <li> after mouse movement has stopped). I won't need it for dropdown menu's and it'll give the impression of a laggy theme if the delay is still present. What's the best way to do this? Keeping in mind it needs to be achieved by a theme modification (and not …
Last reply by Flitterkill, -
- 1 reply
- 234 views
Hi, Is it possible to force subscribe members to a forum? E.g. we have an announcements forum and I would like all our customers to get a notification when we post in that forum. Kind regards
Last reply by Tom S., -
- 1 reply
- 269 views
Hello, Is there a way to add a "how did you find us" field to the registration portion? Thank you.
Last reply by tnn, -
- 0 replies
- 223 views
I've been using blocks with IPB3 to export the first post of the latest topic with custom CSS to a website. (http://pyra-handheld.com/blog.html) This was done using <script type='text/javascript' src='http://boards.openpandora.org/external.php?id=20&k=b0e48a2b6c2bc6695d1fb4e7cc68bf7a&method=div' id='block-b0e48a2b6c2bc6695d1fb4e7cc68bf7a'></script> Now I'm trying to do the same thing with IPB4 - but I've run into some issues... 1. It totally ignores the setting which forum I want to use to view the post 2. How can I select that it will not show the LAST post in that forums, but only the FIRST post of the LATEST Topic…
Last reply by EvilDragon, -
- 0 replies
- 219 views
hello I have a hidden text in my post (I need to click on button to open this, to extract) but I cannot open in ipad. How can I fix this problem? ---- Do we have an option for a lighetbox for video? Like here? http://videolightbox.com/
Last reply by Juli, -
- 0 replies
- 225 views
Hello I have a problem with posting Cannot post images and videos with width="300" height="169" Do we have some list of bbcode or html code that we allowed to use in our posts?
Last reply by Juli, -
- 1 follower
- 2 replies
- 298 views
How do we report a forum that took off the Invision copyright watermark on the bottom of the forum and i know they didnt pay for it because the admin is broke.
Last reply by Mark H, -
- 1 reply
- 257 views
I have a sitemap that is supposed to be in my root directory But when I click on the link... www.mywebsite.com/sitemap.xml it just takes me to the forum with an error notice Sorry, there is a problem Cannot find the page you requested Error code: 2T187/2 How do I fix this so I can see my sitemap?
Last reply by Mark H, -
- 7 replies
- 304 views
My theme is messed up and also my forum (cloud forum) is now down.
Last reply by Ian Ehrlich, -
- 1 follower
- 5 replies
- 304 views
Hello there, I was wondering if anyone found any solution to connect Wordpress users with the forums. I did use IPS Connect before from the marketplace but im not sure if this works correct with IPB 4.x. Thank you.
Last reply by mbnn, -
- 1 follower
- 4 replies
- 282 views
Hi I have just updated from 3.4 to 4.0.13 on a test board. Loads of changes, and boy is it slow for many features... anyway, a few things didn't go too well. First thing I noticed was that bbcode wasn't parsed in most posts. I started a recache... which of course happens as the forums are used... unless I set up a cron job, with only myself and a couple of staff using the test board any actions like this are very, very slow. Impossibly so. So I looked to set up a cronjob. Trouble is, the cronjob that I am given in admin contains two "-d" options: -d memory_limit=-1 -d max_execution_time=0 but crontab rejects this line saying that "-d" is an invali…
Last reply by Songstuff, -
- 2 followers
- 6 replies
- 411 views
Hello I hope I have placed this in the correct area, I'm trying to get the information on the logged in user of the IPB forum via my custom web application, but it always return a guest user. My application is part of the same website the forum is on. Here's the file structure to illustrate : - Website - forum (IPB install) - mods (my custom section) Here's what I use to get the details of the current IPB user : require_once "../forum/init.php"; \IPS\Session\Front::i(); $IPB_user = \IPS\Member::loggedIn(); The code above is working from time to time, but not all the time. It's not reliable and it's slow, there's a long delay between the moment t…
Last reply by Modding Central, -
- 1 reply
- 209 views
Hi how can i have the top downloads only show certain cats
Last reply by lee2011, -
- 1 reply
- 213 views
I issued a ticket on this already but haven't heard back and thought I would see if anyone else has seen this issue. In the Admin, if I try to view a member profile the screen goes blank. On the front end, if I use the search field to search on any term, it results in a blank screen. It also happens when you click on Advanced Search. This is happening on the the default theme and the custom theme and started happening after I upgraded to 4.0.13.1. Has anyone seen this?
Last reply by Michael R, -
- 0 replies
- 236 views
When visit the IPS, the system show in the box that "The community administrator requires all members to sign in". Is it possible to let guests just view the forum without sign in, if they are interested in the forum then goto the sign in step.
Last reply by Virote B Vitaya, -
- 1 follower
- 2 replies
- 271 views
I have a member who brought up a concern in our community forum. And I was wondering if I could stop the worry from spreading throughout my community. Here is the concern, a link to how malicious code can be buried into an image, and the code hacks the pc when the image is opened in a browser or in our case, from our community. Link http://motherboard.vice.com/read/how-you-can-get-hacked-just-by-looking-at-a-picture-online Can anyone more knowledgeable then us tell me if this is a big concern for online forum communities? Thanks folks
Last reply by JohnCourt, -
- 1 reply
- 455 views
hello i am trying to install the new update for IPS 4, but i do not know the server port can anyone help?
Last reply by TheSonic, -
- 1 reply
- 268 views
Hello i get this problem while trying to upgrade from 3.4.7 to latest IPS 4 i get this error and it seems my IP.Content can not be upgraded ? why is that?
Last reply by AndyF, -
- 0 replies
- 211 views
Since the upgrade to 4.1, my RSS feed from IPS into Outlook isn't displaying the brief description any more. It's just showing the View article link now.
Last reply by NoGi, -
- 1 follower
- 5 replies
- 398 views
Does anyone have a guide to setting up a application too allow use for paypal though the IPS commerce application?
Last reply by Pete T,