Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 2 replies
- 308 views
1. We allow Guest in the forum. When Guest Post, it shows the prefix Guest from Guests Group. 2. In this example, The Guest name is XXXX. System automatically prefix with Guest XXXX. Then show that the person is from Guests group. 3. How to remove the Guest prefix (The red Square). Thanks.
Last reply by BlowingWind, -
- 1 reply
- 302 views
Hi, We have a big issue here, users can't connect to our forums since about 3 hours ago and get an EX0 error. I have opened a ticket but I'm posting this here also. We need it to get fixed ASAP. We also can't log in to the ACP because we are getting the same EX0 error. http://www.gtanf.com/forums/ Any ideas please?
Last reply by Pierrick, -
- 7 replies
- 460 views
Once I try to create an event I get this. " Sorry, there is a problem Something went wrong. Please try again. Error code: EX0
Last reply by Adlago, -
- 0 replies
- 404 views
IPS community, I would like to disallow the Import by URL option for Profile Photos: I was able to remove the options visually and comment parts of the code related to it in: applications/core/modules/admin/members/members.php and, applications/core/modules/front/members/profile.php but unfortunately this feature still seems to be available. Removing this feature visually does not satisfy my needs. I would like to have it gone completely (visually + systematically) How do I disallow this feature completely so the web server does not send a request to download the image for CORS reasons. Could I be guided into the right direction? Thank you…
Last reply by VeggieSwan, -
- 1 reply
- 266 views
Hi! Is there a way to force users to have their Avatars and Profile pictures set? I'd like that in case of new registrations and in case of old users still having blanks. Thanks
Last reply by Draffi, -
- 1 follower
- 2 replies
- 266 views
Hello, In the "record" template, I want to display something only if the record belongs to a certain category. How do I check this? I know the if condition should look something like this: {{if $record->category == 1}} {{endif}} But I can't figure out how to format it properly. Spoiler @opentype tagging you here since you're likely to know
Last reply by Kirill N, -
- 1 reply
- 265 views
Hi, There are no rel="next" / rel="prev" tags in paginated topics. In paginated forums these tags are existing. I don't understand why it is like that, but what and where can I add these tags to topics? I found in Table.php following lines of code: /* Add link tags */ if ( $this->page != 1 ) { \IPS\Output::i()->linkTags['first'] = (string) $this->baseUrl->setQueryString( $this->paginationKey, 1 ); \IPS\Output::i()->linkTags['prev'] = (string) $this->baseUrl->setQueryString( $this->paginationKey, $this->page - 1 ); } if ( $this->pages > $this->page ) { \IPS\Output::i()->linkTags['nex…
Last reply by L.K., -
- 1 follower
- 5 replies
- 319 views
Having updated to 4.1.4 I'm now seeing a reply to this topic button on my site mobile view, is this a setting as I'm not seeing the same button on this site here?
Last reply by eden buganim, -
- 2 followers
- 5 replies
- 370 views
Hi there. I wanted to get rid of some of the stuff next to the user name on the side of posts that's going to be nonsensically extraneous for my forum. (Some of this stuff I'm not even entirely certain what it's for, even after doing several searches in here (must be using the wrong keywords, which tends to be a problem with stuff like this) and am not finding any guides that seem current version of IPB specific.) I did find the area for Ranks inside the ACP, but it seems to just give me the option of adding new, editing the default options, or deleting them all. I was tempted to just delete them all, but I don't know if that messes up the formatting somehow? …
Last reply by steve00, -
- 1 reply
- 247 views
I just got 1000 users online on my own site. and i think something nefarious went on. Site didn't go down or go slow so it cant be ddos. but i checked the logs and they went to tons and tons and tons of WP pages. That obviously dont exist since this is ips. But they scraped tons and tons of urls looking for logs. Is this normal? do i need to be worried?
Last reply by sasiko, -
- 3 replies
- 270 views
Hi Guys I can't update to 4.1.4. Whenever I try I get stuck at step 4 and the update gives me an infinite loop saying: delta upload processing...downloading....delta upload processing...downloading. The update just never ends and does not get completed. my page is linguaholic.com Please help! Thanks a lot. regards Marcel
Last reply by Admonstrator, -
- 1 follower
- 7 replies
- 345 views
Hey, I am trying to upgrade my forum to the latest Version: 4.1.4.1, I have uploaded all the files needed, on the forum I press 'Continue' and then I am getting an error: NO_STEP - applications/core/sources/Setup/Upgrade.php::line 210 elseif ( !method_exists( $this, "step{$step}" ) ) { throw new \BadMethodCallException( 'NO_STEP' ); } without the upgrade, the forum works just fine.
Last reply by Marcel Iseli, -
- 0 replies
- 248 views
Hi! I would like to incert a member in a sentence in the "rules" section in a forum. Like this "for any concern pm >Blablabla<." And you should be able to click on a link leading to its profile. Is that possible? And also, I am creating members of my own as moderators, and they have "fake" emails. So any email sending to them will go out to nowhere. Is there any possiblity that I can make them go to my own email? Like I get a notice if someone Pm's one of the moderator account?
Last reply by Strakks, -
- 2 replies
- 262 views
not see pictures
Last reply by Alexrvs, -
- 1 follower
- 3 replies
- 280 views
In an effort to curb spam, I put a limit of 5 posts per day that should have been removed after 1 day: I had a member who had already posted 20 times and had joined a week or so ago who complained that he could post only five times before he was shut down for the day. I signed in to his account and could see the same thing: he was unable to post more that day. So, is this a bug? Did I read this properly? Can others see the same thing on their site?
Last reply by iacas, -
- 1 follower
- 9 replies
- 517 views
Hi, I'm currently setting up a test forum in a different root. I've already made sure the conf_global.php directs to the new URL and MySQL databases. I've had to manually set commands during the upgrade, which were all successful. However, I cannot get passed this error: Table 'DATABASE_NAME.cms_page_widget_areas' doesn't exist /home/***/public_html/pope/system/Db/Select.php::390 If I click "Retry?" or "Continue" I'm still redirected back to this error. Does anyone know what's wrong here?
Last reply by heartbreakers, -
- 3 replies
- 268 views
1. I am on ubuntu 14.04. Testing upgrade to IPB 4.1.4.1 from 3.4.6 2. The numbers of Total Post, Total Members on my forum is shown as 123456 (IPB 4.1.4.1) instead of 123,456 (IPB 3.4.6) Note the missing comma Thanks.
Last reply by Adriano Faria, -
- 1 reply
- 230 views
Hello, I'd like to remove the number of views my articles get from the front end of my site, currently, they only show within the 'category template'. Yet, I am hopeful someone like @Adriano Faria may be able to help with returning the view total back to the database side - as it was within the 3.4 version of IP.Content. How would I remove the line of code which display the views within the category template? (I am using 4.1)
Last reply by Adriano Faria, -
- 6 replies
- 271 views
so there is some weird problem going on some of my forum members aren't able to visit their "account settings" they get this error i tried to move him to another group to see if the problem with their group but i cant even move him :/ when i change their group to another one and clicking save nothing happens the page desnt even refresh or dong anything the "save" button is like not clickable this issue is only with some members not everyone i have posted a ticket for support but it take ages to reply maybe someone knows something about this?
Last reply by TAMAN, -
- 1 follower
- 0 replies
- 227 views
Does anyone have any guidance for the 'Your Support Requests' section please? What happens to the requests? Can you set what happens to them? If I try and submit a request as an admin I get: Can anyone advise please?
Last reply by BN_IT_Support, -
- 1 follower
- 0 replies
- 217 views
I have a clean install of 4.1.4.1 for which I am the root admin but when I try and insert an attachment I get this: Can anyone assist please?
Last reply by BN_IT_Support, -
- 0 replies
- 257 views
Is it possible to remove members for the list of those 'following' a topic? I have some members following topics from years ago, there details aren't up to date so every time someone posts in the topic the forum tries to send them an email notification which fails. Is it also possible to set topics so that they can't be followed? The particular topic in this case is a 'container' for other sub-topics.
Last reply by Missing Lincs, -
- 2 replies
- 240 views
How on earth do I get a mass bulk email to start sending emails? I set it all up and followed the steps. Now I see it just sitting there with a message that says not started.
Last reply by AndyF, -
- 2 followers
- 2 replies
- 234 views
Hi, So, I updated my community today. One thing that I think I might be missing... In the downloads app, files are not shown on the root category. That is, when I click on a category directly, no files show up from the sub categories we have. Am I missing a setting somewhere? :/ Thanks, Zack
Last reply by ZackL, -
- 0 replies
- 228 views
1. I am on ubuntu 14.04. Testing upgrade to IPB 4.1.4.1 from 3.4.6 2. The numbers of Total Post, Total Members on my forum is shown as 123456 (IPB 4.1.4.1) instead of 123,456 (IPB 3.4.6) Note the missing comma 3. What to do to get back the comma. Thanks.
Last reply by BlowingWind,