Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 1 follower
- 1 reply
- 578 views
Please delete my test site in my client area! I have no test site! regards
Last reply by Marc, -
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- 2 followers
- 4 replies
- 578 views
I'm trying to mark as solved a topic with one single post. The poster edited his post right after posting to add his solution. Can I not mark it as solved?
Last reply by David N., -
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- 2 followers
- 29 replies
- 2.1k views
I had a member complain to me that their replies to messages were disappearing. I didn't know what that was about but it happened to me this evening. I had replied to a private message about a week ago, and this evening I noticed it had disappeared. Any help on this would be appreciated.
Last reply by Marc, -
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- 1 follower
- 17 replies
- 1.1k views
How to open a support ticket ? When I want to rebuild the index of the website I have this message : If I click on support I am redirected to a page that does not allow me to open a private support ticket.
Last reply by iProxy, -
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- 6 replies
- 977 views
Hi there, we've been getting this prompt to upgrade the systems for a while now for our Forums (http://www.karaholic.com/forums/). I'm a completely IT noob (we no longer have an IT admin to take care of this stuff) so I've been holding off on proceeding. However when I tried to do it, I got this error message and I'm not sure if I understand it correctly. Does this mean that if I proceed to upgrade, we'll lose the Forums? Like it will be disabled completely? Is there any solution to this? Any help is much appreciated. Thanks!
Last reply by KARAHOLIC, -
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- 3 followers
- 9 replies
- 856 views
Ever since I installed the Commerce application to my Invision community, I have been seeing a popup in my AdminCP saying there are errors with system tasks. Upon inspection of the tasks list, these are the two which are failing: Commerce monitorEvery Commerce expectedOutputMonitoring If I run these tasks manually then the same error is returned. They have never successfully ran. I have v4.7.9 of Invasion Community with PHP 8.0 installed and have tried the following: Clearing system cache via Get Support page in AdminCP Disabling all customizations This is the error in the system logs (note - removed the directory path) EX0…
Last reply by Jim M, -
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- 7 replies
- 807 views
Hi, I have just started a membership drive, got a bunch of subscribers but noticed the transactions were not processing. I have already applied the latest patch to the community (a week ago). I tried subscribing and I got this error: This is appearing in my system logs: Error: Call to a member function setQueryString() on string (0) #0 [host_path]/applications/core/modules/front/system/ajax.php(483): IPS\Notification\hook28->getData() #1 [host_path]/system/Dispatcher/Controller.php(107): IPS\core\modules\front\system\_ajax->instantNotifications() #2 [host_path]/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->e…
Last reply by Mick23, -
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- 1 follower
- 1 reply
- 616 views
Since 4.7.9 apostrophes in user names are not allowed any more!? Also when renaming the long existing members "Jack O'Hara" or "Nils van't Jansen" there is no way back...
Last reply by Nathan Explosion, -
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- 1 reply
- 440 views
Dear Team, Need To know is there is a possibility of API customization according to our project requirement . If yes so please acknowledge me with process.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 751 views
Hey all. Today various errors have started occurring with my 3rd party hosted site. When trying to access the admin panel, I receive the following: EX1836 Something went wrong. Please try again. I've been unable to find more info as to what the exception number actually means. I've checked my php version and other settings. Any ideas before I try to do the dreaded reinstallation?
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 623 views
We set up Open Search 2.6.0 to use as our "Elasticsearch" server after learning that IPS themselves use it, with the "compatibility.override_main_response_version" setting enabled to pass Invision's Elasticsearch version check. Indexing our entire community finished successfully but all search-based functionality, including activity feeds on user profiles as well as actual searches, now returns zero results. I left our site's config in place in case someone from Invision would find it useful to troubleshoot it directly. Which version(s) of Open Search are known to work with Invision Community as of today? Versions 1.2 and 1.3 were mentioned in the above thread b…
Last reply by sudo, -
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- 1 follower
- 35 replies
- 2.4k views
Hi. On 6th April, my Google analytics showed a big spike in visitors to my forums. In fact, it highlighted this and said that I had received a lot more visitors than it had expected or predicted. Visitors had almost doubled overnight. The next day, numbers shot up again, the day after visitors had gone up by over six times normal numbers. Looking at my most visited pages, I can see that the second most visited page is, "Sorry, you do not have permission for that! " I've never seen anything like this before. Have you any idea what could be behind this?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 676 views
Hi, Without any manipulation on our part, our forum has crashed and I am stuck on an error 500. I can't connect to the admin console either. We have not installed anything on it except the FR language pack. Can you tell me what I should do?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 586 views
hello, I have this problem with update: https://szablonet.pl/demo/ips_forum/admin/upgrade/?controller=upgrade&key=b443e911549adf2cfbd986577a355ad7&mr=0&mr_error=1 Can you help me? PB Szablonet
Last reply by Jim M, -
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- 1 follower
- 9 replies
- 816 views
Looks like the CNAME records I setup resolve different IP addresses (round robin) depending on geo location. Some of these locations our users are getting a "Not Found" in their browser. This IP works: 13.32.27.115 (I'm in Europe) and one of our Admins gets this IP address: 108.156.91.25 (he's in Chicago) and its failing. I had him do a "ipconfig /flushdns" and no dice. Many user complaints now about this. Some have no issues, others, it's completely unreachable.
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 870 views
Hello and good morning to one and all, any chance one of you kind developers could tell me what I should whack into the Elasticsearch server field for that superior searching experience on my cloud based forum with you. Thank you muchly.
Last reply by Day_, -
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- 2 followers
- 6 replies
- 746 views
It seems IPS doesn't want to take my money. I have a pending payment since April 9th in my client area, so may you please guys approve the payment I made through PayPal. Thanks
Last reply by Afrodude, -
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- 1 follower
- 5 replies
- 778 views
A week or so ago, when I last, saw my point total it was 189, now it shows "849". This leads me to believe that there might be a hidden problem with achievements after the most recent update. If it is happening on this site it "might" be happening on other sites but maybe no one has noticed as of yet. I was looking forward to advancing to the next level around the time I hit my 20th anniversary here. Now it will take several years to achieve the next level which is a bit of a bummer...
Last reply by Marc, -
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- 1 follower
- 3 replies
- 709 views
Hi, I need help updating to Version 4.7.9; the process seems stuck on "Extracting"
Last reply by Marc, -
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- 2 followers
- 6 replies
- 809 views
When I attempt to turn on Manifest support, I get an error saying that the URL cannot be found: However, the URL definitely exists as it's the most commonly visited URL on our website, showing the Latest Activity stream. I would assume that it would be possible to use the Latest Activity stream as the custom Start URL as this is the URL that makes the most logical sense out of any URL on the entire platform. What could be causing this to happen? (I've used the exact format mentioned in the description)
Last reply by Marc, -
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- 1 follower
- 6 replies
- 750 views
After updating to v4.7.9, we're unable to view any user profile. This is the error we receive: I disabled all plugins and apps but it had no effect.
Last reply by sadface201, -
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Hello, I'm trying to post here because my invision hosted forum has been down for over a week now and every attempt to request help from support@invisionpower.com is not being answered. What method am I supposed to use to get my forum back up and running? This is far too long with no response/help to get my forum up and running again.
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 539 views
When an ajax modal popup is loaded, and it contains pagination, changing the page changes also the browser tab's URL, but closing it doesn't restore the original URL. You easily can verify the issue on this site by viewing a file with at least 2 pages of logged downloads. Here are the steps to reproduce: Visit this link: https://invisioncommunity.com/files/file/10121-tb-log-attachments-downloads/ Click the Who downloaded this? link => The browser tab's URL remains as-is: https://invisioncommunity.com/files/file/10121-tb-log-attachments-downloads/ Now click to load the modal popup's second page of downloaders => The URL changes to: htt…
Last reply by Jim M, -
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- 2 followers
- 13 replies
- 1.2k views
Hello I have the raffle plugin with the following errors, and when I try and uninstall I get - This page isn't working HTTP ERROR 500 I'd like to get this uninstalled and install the new version, ideas? THANK YOU!!
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 767 views
Found a user that's shown as having 12 posts, but no posts can be found. To my knowledge none of his posts are in "Deleted content". (Please make this area searchable) Link to user in question is in our Access information.
Last reply by Canis, -
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