Mark Spieker Posted April 14, 2023 Share Posted April 14, 2023 Hello I have the raffle plugin with the following errors, and when I try and uninstall I get - This page isn't working  HTTP ERROR 500 I'd like to get this uninstalled and install the new version, ideas? THANK YOU!! Link to comment Share on other sites More sharing options...
DawPi Posted April 14, 2023 Share Posted April 14, 2023 This post was recognized by Marc! DawPi was awarded the badge 'Helpful' and 5 points. If app was "Locked" then it wasn't recognized as compatible with newest version of IPS4. You need to contact @Adriano Faria and get new version. Installing newer version is the only way to unlock it. Adriano Faria 1 Link to comment Share on other sites More sharing options...
Adriano Faria Posted April 14, 2023 Share Posted April 14, 2023 5 hours ago, Mark Spieker said: Hello I have the raffle plugin with the following errors, and when I try and uninstall I get - This page isn't working  HTTP ERROR 500 I'd like to get this uninstalled and install the new version, ideas? THANK YOU!! You just need to renew the purchase and upload the new version then you can keep using it or uninstall it. Link to comment Share on other sites More sharing options...
Mark Spieker Posted April 14, 2023 Author Share Posted April 14, 2023 Thank you, but when I purchased it again, and tried installing it, I get this error Link to comment Share on other sites More sharing options...
Nathan Explosion Posted April 14, 2023 Share Posted April 14, 2023 (edited) The above is because the app is currently installed as 'custom', so to update it you would need to update it manually using the .tar file instead of re-installing it via the MP. Â Invision can assist with toggling it from 'Custom' to 'Marketplace' to sort that out. Edited April 14, 2023 by Nathan Explosion Marc 1 Link to comment Share on other sites More sharing options...
Mark Spieker Posted April 17, 2023 Author Share Posted April 17, 2023 Thanks everyone, so how do I get the admins help on this? Is there a tag to use, or someone to @ Mention? Link to comment Share on other sites More sharing options...
Adriano Faria Posted April 17, 2023 Share Posted April 17, 2023 5 minutes ago, Mark Spieker said: Thanks everyone, so how do I get the admins help on this? Is there a tag to use, or someone to @ Mention? Did you renew the purchase? After renew and update your install, simply uninstall it or keep using it. Link to comment Share on other sites More sharing options...
Mark Spieker Posted April 17, 2023 Author Share Posted April 17, 2023 Thanks @Adriano Faria, there was no option to renew, but I did buy it again, it wont let me update or uninstall it. Link to comment Share on other sites More sharing options...
Adriano Faria Posted April 17, 2023 Share Posted April 17, 2023 3 minutes ago, Mark Spieker said: it wont let me update or uninstall it. It doesn't appear beside its name in ACP -> Applications a link to update it? If it doesn't, click in CHECK FOR UPDATES button. If it still doesn't let you update, then it's up to IPS indeed. It's not a resource issue. Link to comment Share on other sites More sharing options...
Mark Spieker Posted April 17, 2023 Author Share Posted April 17, 2023 Thanks @Adriano Faria, indeed there is no update link, so do I tag admin, or @ mention them? I haven't really needed much help before. Thanks Link to comment Share on other sites More sharing options...
Marc Posted April 18, 2023 Share Posted April 18, 2023 I am taking a look at this to see if we can get things sorted Link to comment Share on other sites More sharing options...
Solution Marc Posted April 18, 2023 Solution Share Posted April 18, 2023 I have just linked this up to the marketplace application after conversation with Adriano on what was causing it not to show. The upgrade should now be showing for you Adriano Faria 1 Link to comment Share on other sites More sharing options...
Mark Spieker Posted April 18, 2023 Author Share Posted April 18, 2023 THANK YOU! That fixed it Adriano Faria 1 Link to comment Share on other sites More sharing options...
Jim M Posted April 18, 2023 Share Posted April 18, 2023 Glad to hear it's all working now 🙂 Link to comment Share on other sites More sharing options...
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