Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,021 topics in this forum
-
- 0 replies
- 250 views
Hello, How would an individual go about removing the ability to search an application from both the quick search and advanced search? I don't think I've missed a setting anywhere and I assume there's going to be a few files that need edited. I need to do this on a third party app (iAwards), but I think this isn't really an application specific question, hence posting here rather than support for the specific app...It may be useful to know how to do it for any application. If this is something application specific, I can post there instead, even though the developer doesn't seem too active at the moment. Thanks! -Cris
Last reply by PaleoCris, -
- 1 follower
- 8 replies
- 299 views
Hi All, I have set a job from the administration panel to move a whole group of 700 member's into a new group. The move is still going and has taken 3 days so far. Now i know the text does say it will take a very long time, but is this normal? Can i quicken this up? If so could someone let me know how i can achieve that. Please ask for any info you may need to assist. Thank you.
Last reply by Dennis Linkletter, -
- 1 follower
- 4 replies
- 309 views
Hi, I am navigating to my articles database following the upgrade to IPB 4 .. but the templates seem totally off. When I go to templates, I can see templates available (2 column, 3 column etc), but when I go to the database and try to select any of those templates .. Only default template names are available such as "Category Listing" "Display" "Form" etc... What am I doing wrong? Does IPB4 not ship with a decent template right out of the box? Surprised. Thanks
Last reply by JTrollerb123, -
- 2 replies
- 263 views
I recently upgraded my site to IPS4. I've had issues, but ended up completely deleting my old site and re-installing IPS4 and updated my database. After working on the site and getting everything where I want it, test post but nothing happens. Hitting Submit posts but nothing happens. If the user refreshes the page their post is there, but if they hit Submit again it double posts or posts however many times they hit Submit. I've gone through and disabled any and all plugins, still same behavior. I eventually started disabling applications one at a time and testing. I've narrowed my issues down to the Pages application. If I disable Pages, then users can post and the thre…
Last reply by Circo, -
- 2 replies
- 242 views
Hello, I'm testing IP.Nexus now and I'm little bit confused about how custom fields work. I'd like to set some fields in my ACP, but I don't want customers to be able to modify them, i.e. I have products with different langauges or release dates, so customers should be aware of such informations, but not able to change them. Is this possible with default IP.Nexus? If not, is there an app or a plugin for this?
Last reply by Michal Mroz, -
- 1 follower
- 1 reply
- 202 views
Is there a way to allow people to look at the store but in order for them buy are place anything into the shopping cart they will have to sign in first? I find out that people are now liking signing up for an account at the end of the check out progress as easy as it is to do tho.
Last reply by ZakRhyno, -
- 2 replies
- 272 views
There are no links to any member profiles by clicking on their name or profile picture. On my other forum, it works. It is like something got turned off on the forums. No pop up box for member details because no link is active (their name is not an active link to go there). Is this feature turned off on the one forum? Where would that be if so? One of my mods also stated that if they send a PM it shows up in their status updates which is goofy. Is this a bug or feature and how do I turn it off? Thank you!
Last reply by jucs, -
- 1 follower
- 1 reply
- 247 views
My forum is not fully operational. I wrote a ticket. Now I can not get help because "upgrade client area" continues .... lol?
Last reply by TSP, -
- 1 follower
- 3 replies
- 263 views
Got all the files copied up to my server, but now when I run the upgrader, I get the following error. My username is "six916". mySQL query error: SELECT m.*, g.* FROM ibf_members m LEFT JOIN ibf_groups g ON (g.g_id=m.mgroup) WHERE LOWER(name)='six916' SQL error: Unknown column 'm.mgroup' in 'on clause' SQL error code: 1054 Date: Tuesday 06th o September 2016 03:39:03 PM I'm not a SQl expert, but looks like it doesn't recognize the forum name. I've tried known good ones. Help.
Last reply by TSP, -
- 0 replies
- 323 views
Sometime recently either Google started storing our pages differently, or the software started handling degenerate or old-style URLs differently. I am getting links out of Google in the form: https://forums.egullet.org/index.php/topic/142948-people-who-just-cant-get-a-meal-ready-on-time/?&hl= late Notice the index.php and the weird query string at the end. I don't understand how to write an .htaccess rule to correct these to the modern canonical form (e.g. to strip out the index.php part, and to convert that hl into the correct form for a highlight.) Can anyone help out with this?
Last reply by eGullet, -
- 1 reply
- 212 views
So I have ip.gallery, but it seems to only be generating one master "Member Albums" How do I allow the creation of not only additional but also individual for each member?
Last reply by TheGreyWizard, -
- 2 followers
- 2 replies
- 346 views
Hi all, we're about to pull the switch (a bit late) on upgrading to version 4.1.14.2 of the forum software, and (amongst other things) I'm so pleased that we're finally getting Justified text, rather than the old left, right or centre of 3.x.x, which leaves a jagged edge down one side that always looked messy and unprofessional to my eyes. What I'd like to do is set up the posting window so that it defaults to justified text, rather than have reviewers (and the members) having to click the button every time, which is easy enough to forget to do. Incidentally, I notice here you've not got the button on your toolbar. The horror!!!! I'm not massively technical, but I…
Last reply by opentype, -
- 0 replies
- 252 views
I don't know if anyone else is having the same problem but advertisement keeps being disable from here and there, and Javascript is doing it in somewhat way. I'm losing big time, All ads are from google or the images that I uploaded.
Last reply by EmpireKicking, -
- 2 followers
- 4 replies
- 590 views
Hello, we're in the process of testing a migration form phpBB 3.x. Everything's looking smooth so far, and we've been quite impressed with how robust the conversion process is. The only thing we're baffled by is how we can easily migrate our Geshi code over. I'm looking for some general advice on the best way to proceed. Here's an example of a topic from our public forum: https://forum.mtasa.com/viewtopic.php?f=91&t=102078 . I've attached a Chrome HTML page of what this page looks like post conversion. Here's a screenshot: http://imgur.com/a/phdhK for a quick look You'll see that there are some strange artifacts during the conversio…
Last reply by darkdreamingdan, -
- 3 replies
- 235 views
Hello, as you can see here, my blog title is cut off because the name of it is too long to fit into that particular header. https://www.ohiocannabis.com/forums/blogs/ What is the easiest way to fix this? I would prefer to not have to edit the name as this puts restrictions on what people can call their blog. Should I just make the column wider? Or could I have the text go to the next line instead of adding the ... and being unreadable? Is there a way to adjust this within the dashboard or do I need to add some custom CSS? If so, anyone know what div/class specifically to add to the CSS to make only that blog header widen? Thank you.
Last reply by TheGreyWizard, -
- 1 follower
- 3 replies
- 296 views
Hi, we experiment a problem to integrate a javascript code to make some ads following on our forum.In added the code who need to be added in header template in the global template.Once pasted, when i save the global template there is no problem :https://db.tt/3UYAwwehBut i go to the public site and i look the source of the page there is a closing tag missing :https://db.tt/1cI90LYSIf you look to the fourth line you can see at the end there is the </scr missing.We don't udnerstand why, someone can help me? The same code on a simple html page works fine...
Last reply by TSP, -
- 5 replies
- 267 views
Is there a list of required php packages that need to be installed?
Last reply by Rhett, -
- 3 replies
- 293 views
On 6 I was using mySQL but on 7 everyone seems to recommend MariaDB which I installed. When trying to import my forum DB, I get the following error: ERROR 1214 (HY000) at line 1287: The used table type doesn't support FULLTEXT indexes What am I doing wrong?
Last reply by NoGi, -
- 1 follower
- 5 replies
- 309 views
In one of my Gallery categories I've set the default sorting order to 'Title', however upon viewing the category the images are not being sorted by title, but instead I think they're being sorted by the image name part of the image url. Is this a bug or is that how it is supposed to work? When in the category view, if I sort by title it sorts them correctly... Also, is there no option to choose ascending or descending for the default sorting order?
Last reply by DesignzShop, -
- 2 replies
- 288 views
After a recent attack on my site last night, I've switched over to SSL. The issue I'm having is some, not all, of my images are broken and not found. When I go into the directory and perform a search, the images are there but with a bunch of different numbers that I guess get added after upload. The differ though from the numbers in the url that the page is looking for. I've run support to clear cache but this hasn't seemed to have helped. Can someone suggest something?
Last reply by pilotguy, -
- 0 replies
- 254 views
Hello. I'm trying to figure out how to make a simple "what's on your mind?" block. If it's feasible I was thinking one could just edit the default "Recent Status Updates" Block to only have the "What's on your mind?" box and not display recent status updates underneath. Ultimately I'm making something that looks like this, a block that I can put on my front page to make it even easier for my users to update their statuses and all that fun stuff. or even better would be this without the title bar thing at the top, Unfortunately I just have the idea and not the knowledge on how to execute it. If there is any kind souls out there that could help m…
Last reply by IrishInsanity, -
- 2 replies
- 262 views
What is the official time? Waiting for domain name pointing
Last reply by Saurabh Jain, -
- 0 replies
- 248 views
if you have error 500 after upload plugin or language in admin cp, like this: http://www.domain.com/admin/?adsess=29feb8985ba3e8d72847171faf9a79f0&app=core&module=applications&controller=plugins&do=doInstall&file=/tmp/IPSqL0t2m&key=85de6c8d91c9e7ce374991fa56a8dd78 solution is deleted all content in datastore (include .htaccess), except index.html.
Last reply by MataVirgenes, -
- 0 replies
- 515 views
Hi, I tried the bulk mail feature for the first time over a week ago but not everyone received the email (didn't arrive in the junk folder either). I have several accounts of my own set up with valid email addresses and with the news and info emails option switched on but none of them received the email either, which was supposed to send to the entire membership. There are no errors in the email logs, and the 'test email settings' feature sends test emails just fine (even tried one of the email addresses the bulk email failed to send to, and it worked in testing too). The bulk emailing system said it sent to all 7,448 members in 12 minutes and 34 seconds. Is thi…
Last reply by GarethM, -
- 2 replies
- 218 views
Hello I have just switched to a new host and i'm trying to upgrade from 3.4 to the latest version, i didnt get to run the board on the new host host yet I didnt transfer my old board files and I have imported the database using webmin The problem now is that the upgrade won't load at all ( error 500 ) however a new installation does start, i didnt went on with it I dont know if it's related but while in all of the ipb versions i used until now I had to enter some details in the conf_global.php file, in the latest version the file is completely empty, is it supposed to be that way?
Last reply by Kenneth Baker,