Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
-
- 1 follower
- 7 replies
- 360 views
So when I upgraded to 4.2 - the posts no longer show the like button I had. So I went ahead and added an icon in the new reactions section. But now you cant really tell if you already liked something. I miss before where who liked it would show. How do you go back to the old way?
Last reply by Zephers, -
- 1 follower
- 0 replies
- 319 views
Hello ! I will soon have the time to upgrade to version 4.2 and I would like to see examples of clubs in order to have a better understanding of how it's working and know what to tell to my board's members. Can you show me urls of boards with interesting clubs ? Thank you !
Last reply by SecondSight, -
- 1 follower
- 4 replies
- 215 views
When I share a topic to Twitter, how do I determine what the image is that accompanies it?
Last reply by opentype, -
- 1 follower
- 1 reply
- 244 views
(is there a better place to report bugs on beta versions?) After upgrading to the new 4.2.2 Beta 2, all my users that do not have a custom avatar showed a broken image. The img code had an empty src: <img src="" alt="maimon_y"> When I changed the 'Default Profile Photos' setting to 'Generate profile photos from first letter of the member's display name' instead of 'Use the theme's default profile photo' - it worked fine. So it seems that something is wrong with the theme's default profile photo. To clarify: I checked with the default theme, unmodified and unchanged, all default settings. Also, in 'managing resources', the default photo - {resource="def…
Last reply by AndyF, -
- 1 follower
- 4 replies
- 239 views
Unless I'm having a blind moment I cannot see where one would set the groups permissions re Clubs - could someone post a screenshot please ?
Last reply by Bramah, -
- 3 replies
- 229 views
After upgrading to v4.2 the new "reactions" behave oddly. Basically, it appears that I (an Admin) can only "react" to posts by other Admins. Any ideas why this is and how to fix it?
Last reply by Westfield Sports Car Club, -
- 1 follower
- 11 replies
- 298 views
I was wondering is this possible.... We have ten participants and we want to ask users to vote for them ..... How can this be done Regards Saurabh
Last reply by BomAle, -
- 1 follower
- 2 replies
- 350 views
I can not find away to manage the downloads, i.e. where there are versions that need to be deleted there dose not appear to be a way to do this, or am I missing something obvious?
Last reply by Wonko12, -
- 2 followers
- 3 replies
- 223 views
After the update all VIP members went to the members group. When I edit the member to chnage from "member" to VIP and save it will not change and still gets stuck as being an member
Last reply by Meddysong, -
- 1 follower
- 3 replies
- 646 views
Hey all, my name is Sean. I am part of a group that started a community which now has 2600 members worldwide and over 100,000 posts on our forums. Unfortunately the member who started the community, and is the one who is a programmer, or knows anything about IPS or forums, has decided to step down as an admin. Nearly all responsibility has fallen on me and frankly, I have no idea what I am doing. Since February we have had the issue where new members are unable to register. I am also unable to manually add a new member. Being that I am completely unfamiliar with running forums, and our founding member has stepped down, I am here looking for someone who can help. …
Last reply by Adriano Faria, -
- 1 follower
- 2 replies
- 242 views
I notice if one clicks on a notification and it takes you to the topic then all unread notifications are no longer bold. Is this by design or a bug as I think the unread should be still bold.
Last reply by Joel R, -
- 3 followers
- 9 replies
- 244 views
I am hoping to better understand the RSS import feature. When doing an RSS import, it is copying over the text from the feed or is it simply displaying what is on that feed? What I am trying to figure out is what happens when that feed that it was imported from goes away? The next question is about images from those feed imports. From what I can tell, the images imported from the RSS feed are simply displaying the images on the other website the feed comes from. What happens to those images once the RSS that they were imported from goes away?
Last reply by Joel R, -
- 3 replies
- 310 views
Help I made the mistake of starting the 4.2 upgrade and its stuck giving me the below error - cant get past it and board offline and cant undo anything Column 'log_by' cannot be null /var/www/vhosts/resonancerp.com/httpdocs/applications/core/setup/upg_101100/upgrade.php::561
Last reply by KiteLife, -
- 2 followers
- 13 replies
- 534 views
I've just tried to upgrade to 4.2. The upgrade completed correctly and I got the screen to go to Admin CP or Front End. However if I go to either the admin cp or the front end I get a message saying that the Install is still in progress. If I go back to the upgrade is ays that there are 'no application available to upgrade'. So I'm stuck and offline. I have an urgent ticket in but any ideas please?
Last reply by Pete T, -
- 0 replies
- 188 views
Hi! Currently there's only URL and link text in the modal dialog of adding a Link at post editor. How can I also add checkbox/dropdown to select also target for the link?
Last reply by vlazuko, -
- 1 follower
- 10 replies
- 487 views
I followed the automatic upgrade from with AdminCP, logged in to my account and the files downloaded and began extracting. When I next glanced at the screen the update had failed with an error of 'too many redirects'. I can no longer access my website or gain access to the AdminCP. I've been advised by support that it's a server error but I've not had any problems before using the auto update method from within the AdminCP. I've never had problems with 'too many redirects' either and my website was performing perfectly just prior to the attempted update. Not sure what to do right now but just a warning to others as to what can and might happen.
Last reply by KiteLife, -
- 0 replies
- 190 views
Are there any plugins or way to add a "Add to Google Calendar" button for calendar events automatically?
Last reply by Josiah Wallingford, -
- 6 replies
- 337 views
Hello, Is there any way to invalidate users through the panel (or the database)? I would like the user to have to revalidate his email address on the next login. Thanks
Last reply by Apfelstrudel, -
- 2 replies
- 299 views
Hey IPS community. So this just happened. In the middle of promotion of our membership product I decided to upgrade forum to the latest version and got a failed upgrade with "500 Internal Error". (not the smartest idea, I know now). For things to be even worse, I've just realized we don't have fresh backup, at least not fresh enough to have our initial forum version restored physically. Bluehost can't help us and I don't even know where to start or whether it's possible to maybe perform a fresh file reinstall and use existing database with our user data ? And this is happening in the worst possible time, so if there's IPS dev. expert willing to help, …
Last reply by SaltyBart, -
- 1 follower
- 1 reply
- 226 views
I created 2 banner ads with the "Fluid view topic listing, between topic rows" setting. First banner: after every 10 topic rows (Repeated: 1 time) Second banner: after every 20 topic rows (Repeated: 1 time) But this causes only the second banner to appear. The first banner was ignored. Changing the number of rows didn't have any affect. Setting "Repeated" to 0 times causes both banners to be ignored so I guess 1 means "display 1 time" and not "repeat 1 (more) time". Only way to display 2 banners was to set the first one to "repeated: 2 times" and completely disable the second banner. If I kept the second banner on (even if it was set to 21 rows (so …
Last reply by mwcboard, -
- 1 follower
- 1 reply
- 494 views
How to remove "Forums" title and button "start new topic" (4.2)??? tks
Last reply by Brian A., -
- 1 follower
- 2 replies
- 204 views
How do I enable different views options for blogs like the forums have? Where the user can choose to view the blogs in Table, Grid or Fluid.
Last reply by Josiah Wallingford, -
- 7 replies
- 357 views
I am trying to link to Facebook. When I do, I receive the following error pop up: Can someone tell me what I need to do here? Thanks!
Last reply by sweethoney, -
- 1 follower
- 1 reply
- 198 views
In mobile, the buttons for "Schedule" and "Promote", sometimens dont appears or dont work (if click nothings happen). In desktop, system works perfectly!
Last reply by pequeno, -
- 2 followers
- 3 replies
- 388 views
Hi, I have two users I wish to exclude on the Leaderboard, one is a bot for RSS feeds and the other is the Admin account. The Leaderboard must be about the members, not people that run the site. Can anyone please advise on how to exclude certain members ? Thank you.
Last reply by DesertIslandFruits,