Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,929 topics in this forum
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- 14 replies
- 1.1k views
Hi, I don't know where to post this, I was trying to install an application I have developed on my test bench and I have tried to upload it to my live site, and the admin CP broke, my application does not mess with anything admin CP Related. Everytime I try to access the admin CP, I get this error, please help me since this is an issue with my live site my users will be effected :c
Last reply by SamzSakerz, -
- 1 follower
- 20 replies
- 419 views
If i remove one smilie from ACP, does it remove actual image file? I mean does that brake old posts?
Last reply by Owdy, -
- 1 follower
- 1 reply
- 444 views
Where can i choose how many forums shows in one row? Here are 2, my forum has 4.
Last reply by Owdy, -
- 1 follower
- 5 replies
- 354 views
I upgraded software on my cloud plan. At the top of the forum this error is displayed to all visitors. [[Template core/global/global/includeJS is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] And, nobody can reply or create new posts. I submitted a support ticket but who knows when IPS will get around to it. My inbox is filling up with members asking what is going on. I was only upgrading from 433 to 434. Any suggestions? Its a cloud plan so I dont have access to the server.
Last reply by Nobiliana, -
- 1 follower
- 2 replies
- 295 views
Using a custom block to show posts feeds from selected forums. How to show only the first comment from each topic on those selected forums? Thanks in advance.
Last reply by Afrodude, -
- 1 follower
- 5 replies
- 294 views
Ok, must be new feature, but why this shows only in some posts?
Last reply by Tennman, -
- 4 replies
- 461 views
I was wondering if there is a way to put color in the background of a custom widget side bar block not all blocks just one block? I put image in see how the image doesn't fill the block I want to add background color is it possible and how ?
Last reply by Drewfus, -
- 1 follower
- 2 replies
- 270 views
just had a guest attempt to purchase gift cards fraudulently and Stripe blocked it - I banned the guest IP that was used, but can't find any setting to disable guest purchases?
Last reply by Ocean West, -
- 2 followers
- 16 replies
- 1.8k views
Hi, any tips to upgrade to 4.5 Is it advisable to update now or is it better to wait a while? what is the correct way to have a successful update Thank you very much
Last reply by sonimik1, -
- 1 reply
- 372 views
Hi All, I am planning to change the domain. We get around 15k hits per month. We don't want to loose them. Can you guys guide me the proper steps. Below code is good enough? Old : www.india-drive.com New: www.drifod.com RewriteEngine On RewriteCond %{HTTP_HOST} ^india-drive\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.india-drive\.com$ RewriteRule (.*)$ http://www.drifod.com/$1 [R=301,L] Do we need to update anything related to google? Any changes required from Invision side, apart from URL in client area?
Last reply by bfarber, -
- 1 reply
- 294 views
I want to export a list of members who participated in a particular discussion I am using community in cloud Regards Saurabh
Last reply by bfarber, -
- 6 replies
- 374 views
I asked a riddle and enabled post approval Now how to approve all post together there should be multi moderation option too
Last reply by CoffeeCake, -
- 1 follower
- 2 replies
- 531 views
Before upgrading to version 4.5 I want to export my theme HTML templates because I've customized them quite a bit and I'm not totally sure where all the customizations are located within each template. Question: Is it possible to export these templates so I can look them over offline and compare with stock templates?
Last reply by Chris027, -
- 2 replies
- 445 views
Greetings, So I seem to have this issue when sharing a YouTube video in a post. When I post the link to the video, it automatically converts in the post and just embeds the video itself (which is cool), but when I go to post it, I immediately get the following: Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. How do I fix this? It doesn't give me a directory as to which file is causing this issue or where I can fix it, so I don't even know where to start in my FTP to fix this. Or is this hosting side? I'm using Namechea…
Last reply by GENoCYDE_, -
- 1 follower
- 3 replies
- 229 views
Hi, an idea was occurring. I would like to have a welcome Club, it should be appear in the homepage, in my case I am using forums as homepage, there any way that let me place a club in the homepage?
Last reply by Adriano Faria, -
- 1 follower
- 2 replies
- 345 views
i change the url from https:/mysite.com to https://www.mysite.com and al icons not work
Last reply by jesuralem, -
- 1 reply
- 310 views
My mods have asked if it is possible to have a line of text added above or below the submit post / submit topic button to remind users of the amount of time they have to edit a post before it is no longer editable or removable and a general warning about posting personally identifiable information. We are getting a lot of new users who expect us to operate like Reddit with an ability to delete content at any time. Without getting into the rationale, our community doesn’t operate that way (and we’re not bound by any of the regulations that would require us to make that an option). Is this something I could do with the stock software editing a language string, or would…
Last reply by DawPi, -
- 1 reply
- 249 views
Hi Is there any simple way to "Switch off" the right hand side bar ? Fingers crossed LOL
Last reply by Adriano Faria, -
- 1 reply
- 469 views
I am trying to setup the login handler for Discord using Oauth 2. Everything works but the avatar. Anybody know what I would put into this field to get the avatar to work? https://cdn.discordapp.com/avatars/${id}/${avatar}.png or something like that?
Last reply by bfarber, -
- 1 reply
- 335 views
Last reply by Rhett, -
- 1 follower
- 15 replies
- 1.7k views
Hi, We've just taken out a brand new Invision site (upgrading it from 4.5 beta to 4.5). No other configuration has been done yet. This is our second site. I want to change the colours and theme details... But the colours won't change on the front end site. Is anyone else having this problem? For example... If I do this... ... The site still looks like this. Does anyone have any ideas? Thanks, Nigel
Last reply by nigeld27, -
- 5 followers
- 25 replies
- 1.2k views
Hi, We have been given an official notice by Dutch authorities saying that our community has to fully comply with GDPR/Cookies laws within 6 weeks. Sadly there still seems to be no implementation whatsoever in Invision Community for cookie law compliance. https://wikis.ec.europa.eu/display/WEBGUIDE/04.+Cookies I found some scripts but they require modification of the html (templates) which I am not comfortable with. Especially since the changes would have to be repeated after (most) updates. This is one of the (open source) scripts I found: https://kiprotect.com/docs/klaro/getting_started Are there any other members willing to share how exactly th…
Last reply by Real Hal9000, -
- 1 follower
- 3 replies
- 321 views
Hello, how can i set the time a user can edit his posted Thread in a club forum ?
Last reply by opentype, -
- 2 replies
- 278 views
I've found a few topics regarding this issue, but they were all either old or not exactly relevant... In addition to our community, we have a "media" website (basically a magazine) that has all sorts of articles in it. Since it's the same domain, When we open a thread and link to that article, it opens in the same tab. That in itself isn't an issue. The issue is that there is no way to customize this behavior. I would prefer these links (And other ones as well, actually all of them) open in new tabs. Is there any way to do this now? or a plugin that does that? *I'm looking to basically just have a site-wide toggle or drop down like the "open in new window" for …
Last reply by Pavel Chernitsky, -
- 4 replies
- 355 views
i want to change the button color I have three sets of links for each section I want to use different color what are the best option available I need two different colors - one blue is ok what css can be use to make my new button id
Last reply by bfarber,
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