Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 14.6k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,725 topics in this forum
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- 1 follower
- 0 replies
- 328 views
Why the title occupy so much space? @Ehren it can be improved with css before ips team add it into plan to do?
Last reply by kmk, -
- 1 reply
- 428 views
Hi Guys This has been happening on and off for a couple of weeks now. Some members (around 20%) are unable to comment on threads. They are "forced" to comment by adding a txt file This seems to be entirely random i.e. different groups (including Mods), different locations etc. Sometimes it just goes away, then comes back again. Any ideas?
Last reply by Jimi Wikman, -
- 1 reply
- 328 views
Hey! Recently I had to re-import my database due to some issues on my host machine. After doing the re-import everything seemed fine, then a few days later I've noticed all these weird letters appearing I've attached some media but it's basically these weird Â's and other weird symbols, I was wondering if anyone knows how to fix this issue as it's made the whole of the forums look strange on older posts. I have tried the 'Something isn't right' option in the admin backend but it didn't fix this issue. Thanks!
Last reply by Jimi Wikman, -
- 11 replies
- 510 views
Hello, I currently have someone helping me out with technical support on my forum, but they are away a lot, and often not easy to get in contact with. My question is, is there anyone else in this group that is located in Australia, that knows their way around IPB well enough to help out? Happy to pay for work if its done properly and promptly. Thanks in advance, Geoff
Last reply by Teddy Rogers, -
- 1 follower
- 2 replies
- 365 views
Hi @Ehren and all, the grid card style of forums always leave some space ... is possible use css to made cards size auto adjustable according the screen size?
Last reply by kmk, -
- 1 reply
- 291 views
How do i make so my footer doesnt do this; It needs to go where arrows points. on the homepage it looks fine tho; what do i need to add in there to make it work? #ipsLayout_footer { margin: 0px; height: 201px; background: url({resource="footer.png" app="core" location="admin"}); background-size: 100% 100%; } Thanks. (yes ik, images look a bit scuffed, they're temporary. kind of, they will be adjusted)
Last reply by Ehren, -
- 1 follower
- 4 replies
- 542 views
How can I configure the Create New Content button only viewble by specific group? I want to configure it just for me and not for others members.
Last reply by Ehren, -
- 4 replies
- 867 views
Hi there, we're having an issue where when users try to upload a file in a club using the files feature, they receive this nondescript message: Looking at the system log, it tells us: InvalidArgumentException: (0) #0 /var/www/html/applications/downloads/modules/front/downloads/submit.php(147): IPS\Helpers\Form\_Upload->__construct() #1 /var/www/html/system/Helpers/Wizard/Wizard.php(181): IPS\downloads\modules\front\downloads\_submit->IPS\downloads\modules\front\downloads\{closure}() #2 /var/www/html/applications/downloads/modules/front/downloads/submit.php(681): IPS\Helpers\_Wizard->__toString() #3 /var/www/html/system/Dispatcher/Controller.php…
Last reply by USS, -
- 1 reply
- 418 views
So I'm trying to add a custom image to my navigation bar, but it doesn't extend to the side. How do i make it extend to each side all the way? i have this simple code for the header and navigation bar image; #ipsLayout_header > header { background: url({resource="header.png" app="core" location="admin"}); background-size: 100% 100%; } .ipsNavBar_primary { background: url({resource="menu bar.png" app="core" location="admin"}); background-size: 100% 100%; } and it looks like that; As you can see, it doesnt extend all the to each sides. And it needs to so it fits with the header image. Thanks
Last reply by Numb47, -
- 1 follower
- 2 replies
- 418 views
There any settings to block or avoid my site content indexed by Google?
Last reply by Feneroin, -
- 2 followers
- 3 replies
- 323 views
I downloaded the DEV tools for 4.6 Beta 1.1 and am getting the following error when I attempt to go to applications. Can anyone point me to where the problem may be ?
Last reply by legionaire, -
- 1 follower
- 0 replies
- 271 views
We've had to restrict the use of JPEG files on our forum and have limited file uploads to PDFs .doc etc. However it would be very handy if the site team could upload JPEG files when necessary. I don't see that there is any way to allow this. Anybody any ideas? Is it something I've missed? Thanks
Last reply by BankFodder, -
- 0 replies
- 411 views
We would like the IPboard system to send an email to a designated email address anytime a user posts a new topic or replies to a topic. We're trying to solve the problem of making sure all our team members get a notification of one of these event types. So we'd have the ipboard mailer send the notification to an email address that is a distribution list. Anyone have ideas about how to best solve this?
Last reply by John.me, -
- 1 follower
- 2 replies
- 388 views
Anyone knows how to add the red + plus sign that's in front of IPS's clients group name? Maybe it's css but I can't figure it out. I want to ad it to my site.
Last reply by beats23, -
- 1 follower
- 3 replies
- 708 views
my forum is giving error 500. the CP panel I can access but the community cannot. 😕 https://hub.casadodesenvolvedor.com.br/
Last reply by Ryan Ashbrook, -
- 1 reply
- 516 views
Just wondering if there's a feature to PM new users with a standard welcome message once they've registered?
Last reply by Adriano Faria, -
- 1 follower
- 7 replies
- 738 views
In 4.5.x. Banned both a user name (non-registrable) and an email address. If I later import a CSV list containing either one of those, they still import. A ban should prevent us from importing a banned user, email or IP, the same way an import blocks the import of duplicate/existing entries. Thoughts? Thanks.
Last reply by Giray, -
- 3 replies
- 641 views
I have two client accounts with Invision Community because I use both a business and a personal card to pay for my various licenses. I very rarely need to use the business account (this one) but logged into the Client Area with it. Now that I've returned to the Community, I find that I'm logged in with my business account rather than my customary personal one. And there doesn't appear to be anything I can do about that. I can sign out but there's no option to sign back in specifying an email address: clicking the option to sign in with an email address uses the credentials from the last-used account, which is no solution. It's possible, of course, to sign in using a …
Last reply by Meddysong, -
- 1 follower
- 1 reply
- 348 views
Hi all and @Ehren I am building a section to attend client issue, after open a thread for the client (I will create a topic then change ownership to that client) I don't need the button "Start New topic" anymore from members side. So how can I hide the "Start new topic" button of a specific forum? The client will use threads created by me (or staff) to communicate with us (staff).
Last reply by Ehren, -
- 0 replies
- 286 views
We have a bug where users are unable to update their profile photos if they have status updated disabled. Is there a known fix for this?
Last reply by scatteredbomb, -
- 1 follower
- 0 replies
- 285 views
Hi, there any css tip to make the Support page with better look?
Last reply by kmk, -
- 5 followers
- 13 replies
- 1.9k views
I have found this strange code at my Login.php . please check and let me know.
Last reply by Maxtor, -
- 1 follower
- 0 replies
- 279 views
Hi, there any setting that let pin a Support Request? Member after enter to support page, we need pin a request thread that is important to stay on front...
Last reply by kmk, -
- 11 replies
- 916 views
Promotion of my posts to Twitter suddenly started failing. So I removed my settings to try and link my Twitter account again but clicking “link your user account” leads to an error that says expected key not present. Can anyone help?
Last reply by Matt, -
- 3 replies
- 806 views
Hello, it appears elasticsearch stops randomly in the last 2 days making activity search etc. unavailable. Attached is my elastic log but I can't find anything wrong there. And here is the /var/log/messages https://drive.google.com/file/d/16jvpgB8MO2gtJDQekcslfyNyujHFzVke/view?usp=sharing Can someone please help to troubleshoot this? Thank you ena.log
Last reply by SJ77,
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