Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
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- 1 follower
- 6 replies
- 881 views
Hi all, Is there any difference technical or compatibilty-wise if you download (export) a custom theme from within designer's mode or normal mode? By normal mode I mean syncing the theme back when leaving designer mode. I've only noticed if you do it with designers mode enabled, you have to retype the name, version etc. Many thanks!
Last reply by Daniel F, -
- 1 follower
- 4 replies
- 899 views
Since 4.6.6 ranks and badges are now visible during a rebuild, is this by design or a bug? I'm hoping it's a bug, as it creates confusion.
Last reply by Marc, -
- 2 replies
- 593 views
Good afternoon The domain name does not match the certificate for our forum (https://www.farmfencetalk.co.uk/) and is generating a warning. How do we go about getting the certificate corrected please? Kind Regards Simon
Last reply by Marc, -
- 1 follower
- 9 replies
- 1.1k views
Hi, When I log in to one of my sites (I'd prefer not to list it here), it takes about 30 seconds for the page to load. Can this please be investigated? Not sure how to get you the info. Thank you
Last reply by Marc, -
- 1 follower
- 7 replies
- 822 views
I've just created a new topic on here, and the editor is beneath me..... Then i edit the post.... Browser? Current public Firefox release on Windows
Last reply by Nathan Explosion, -
- 2 followers
- 4 replies
- 914 views
When a file is posted here in the forums, the preview contains a “Buy now” link, but this link always results in “Something went wrong. Please try again”.
Last reply by Daniel F, -
- 2 followers
- 4 replies
- 639 views
THIS IS A NUMBERED LIST Before posting: After posting: What browser? That would be the current public release of Firefox.
Last reply by Nathan Explosion, -
- 2 replies
- 537 views
We've just upgraded our community to the latest patch but it seems like some of our blocks like Topic Feed or Status Updates are 3 or 4 hours ahead of the actual time. Any way to fix this?
Last reply by Marc, -
- 13 replies
- 678 views
Recently updated from 4.5 to 4.6 and the activity feed has all but stopped working. Post content is not appearing. Like reactions are. This is on default all activity at the endpoint of: /discover Is it likely to be the compact vs dynamic table issue? Other suggestions?
Last reply by Marc, -
- 1 follower
- 6 replies
- 742 views
The Registered users viewing the page block. We have it on topic page footers. This hasn't been tracking users on topics since the upgrade to 4.6.6. Was working fine before. Have gone through the something not working loop, no joy. Reading the release notes for 4.6.6, guessing there is another job/task to be done to move this block on again? Anyone any ideas?
Last reply by Marc, -
- 1 follower
- 2 replies
- 738 views
I have three profile fields, and they've got custom formatting. Two of them are just text fields, one is a radio button with two choices. Since upgrading from 4.5.x (whatever the latest version was) to 4.6.5.x and now 4.6.6, my custom formatting isn't applied. Also, in the ACP, I get a weird error message that flashes and goes away, and then a jquery error is logged. You can see this happening here: The profile fields display properly on profile pages: https://thesandtrap.com/profile/1-iacas/ They do not display properly on posts: https://thesandtrap.com/forums/topic/110490-rip-norm-macdonald/?do=findComment&comment=1550142 I've…
Last reply by iacas, -
- 1 reply
- 771 views
Will the new invision community theme ship to customers as well?
Last reply by Jim M, -
- 2 replies
- 556 views
With your theme
Last reply by Marc, -
- 4 followers
- 12 replies
- 1.7k views
We upgraded our forum from 4.5 to 4.6 on June 24th. Since then, we've also installed the update and the patch -- so it's currently running version 4.6.3. Some members noticed yesterday that their recent posts in a certain board were missing. As it turns out all posts since June 29th are missing in that board. Checked with all the moderators, and no one deleted them. A friend works on another forum also running Invision, and they are having similar issues with a couple of their boards ever since the upgrade. Is this a known bug? What is the best thing to do here? Thanks in advance for help!
Last reply by Marc, -
- 1 follower
- 3 replies
- 530 views
I've noticed that when I get email notification that a new Member has registered on my website, some of the profile data is incorrectly parsed/formatted: The same formatting error is visible when I view the new Member's address in the Profile Data window, under the Member View in the adminCP. Is this a known issue? Thanks!
Last reply by Marc, -
- 2 followers
- 8 replies
- 1.6k views
I can't find any way to check a ticket i submitted and add additional notes. Am I blind? It used to be easy to find active tickets and update them.
Last reply by Jim M, -
- 6 replies
- 516 views
I've set up in the Settings panel that all members that do not validate their accounts in 30 days after signup should be removed (check pic) However, when I look into the validating tab I see a bunch of members with registration dates as old as 4+ months. So I suppose they haven't got removed. Tell me, please, why this is happening. Is it a bug? A misconfiguration on my end? How I ca fix it? Thank you!
Last reply by Marc, -
- 1 follower
- 4 replies
- 815 views
Hello, 🙂 The "All" tab in the ACP members' section doesn't show the validating members accounts. I have to click on the "Validating" tab to see accounts awaiting validation... I suppose this is a bug ? Thank you. 🙂
Last reply by Marc, -
- 1 follower
- 24 replies
- 1.2k views
Hi, we have an urgent situation. I have no idea what's happened but we are unable to make any new post to any threads or even post any new topics. Forum seems to be running okay but absolutely impossible to post anything at all and not even to open a support ticket through our forum dashboard. www.consumeractiongroup.co.uk Thanks
Last reply by Marc, -
- 3 followers
- 2 replies
- 706 views
Hi, I do not see a way to copy/create an alternative database template for Category Articles. My database has no categories and is set to Show records like articles. When I create a new database template, what this should be based to start with default Category Articles?
Last reply by Marc, -
- 2 followers
- 7 replies
- 640 views
Just got the email telling me that my pricing is going up for my 2 licenses (and not by an insignificant amount). I do like the products but for me it's not worth over $500 a year on the small communities I still have. So I have to make a plan. In my Client Area I can't see an option to remove certain products from my licenses. For instance, on one of them I definitely don't need forums, commerce or gallery, so those can go, plus on the other I could probably dispense with Downloads. A small saving, but a saving nonetheless. How do I modify my license to exclude them?
Last reply by Marc, -
- 1 follower
- 1 reply
- 778 views
Hi I just read over the newsletter that came out and have a few questions. The ticket system will still be open or will it complete shutdown? I ask this cause there are thing I don't wish to post in a public setting and how I understood the Newsletter is to first post to the forums and than maybe we get up into a ticket if need be. What are the options if need back for issues like this? The Newletter was not very clear on such things.
Last reply by Marc, -
- 5 replies
- 1.1k views
How i can get the default font size from my theme?
Last reply by Marc, -
- 1 follower
- 10 replies
- 965 views
There is a lot of topics on date format here. I wish this setting would belong in the admin instead of languages. But in this version although I've set everywhere to dd/mm/yy, the admin shows my tables with mm/dd/yy. How am I supposed to change that?
Last reply by Angel Costa, -
- 3 replies
- 452 views
We have noticed on our IP Forum that the members IP when registering no longer resolves to any location, just gives "The IP address resolves to " (IP address) instead of (for example) New York as it used to do? Version 4.6.5.1 Is it internal to our forums, or external to an Invision server that converts the ip to a location or has the ablity being removed? Also, how to fix the issue please?
Last reply by Marc,
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