Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 14.9k posts
- 7 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issue With Invision Community Auto Refreshing
- Last reply by teraßyte,
22,814 topics in this forum
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- 1 follower
- 0 replies
- 305 views
Our users get confused following a thread that includes multiple conversations. Is threaded replies a thing already? Similar to when you reply to somebody in the comments section on Instagram?
Last reply by DTL2012, -
- 2 replies
- 530 views
Hi there I just upgraded to 4.6.4 from 4.6.3 and it seems to have broken all Jquery - in Admin CP, and on the frontend. Using my custom theme, and a brand new theme makes no difference.
Last reply by BikeHub, -
- 7 replies
- 844 views
Hello, the video describes my error in detail, the file is not displayed in the HTML & CSS editing section. They only appear for a millisecond and then disappear. I have searched various internet forums, but there are no similar issues. I will add that the forum engine is newly installed and nothing has been changed in the settings. Thank you in advance for your support ❤️ ezgif.com-gif-maker.mp4
Last reply by Afrodude, -
- 1 follower
- 2 replies
- 398 views
I have renewed the 6mo license, and still getting 15k+ admin notifications about expiring and expired licenses in the admin area. (Also, why am I getting warned about a license that will expire in 6mo?) Every admin page takes 30-60 seconds to download, or sometimes they just timeout. I have emptied the acp_notifications table in mysql, but these still show up. How can I get rid of them? Thanks!
Last reply by balazsp, -
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- 3 replies
- 600 views
Hello, the save changes button does nothing when you click on it after making changes. If you click on it before making changes a message pops up saying you haven't made any changes, so it seems as soon as I make changes it stops working.
Last reply by CircaCitadel, -
- 3 followers
- 4 replies
- 790 views
Hello! When I log in here from my iPad I automatically logs out on my iPhone. And vice-versa. Anyone else having this issue? Recently Used Devices reports me I use Macintosh and Safari when I am actually from iPhone and Chrome. The same problem when I am on iPad. I think it may be the reason of the problem.
Last reply by Pyrotechnic, -
- 1 follower
- 0 replies
- 336 views
I have been told more than once that the Invision Community Platform is not user friendly on mobile devices. I dismissed this since when I gave a cursory look at my mobile device looking at our website, it looked ok to me and thought that these ones don't know what they are talking about. However, I have always used my computer when on our website and started to think about helping those who only use mobile devices a tutorial on how to navigate our website. So that is when I discovered why the Invision Community platform is difficult for those who only use mobile devices. So I have a question for the IC clients about menu management for mobile devices and what your recomm…
Last reply by bradybarrows, -
- 1 follower
- 2 replies
- 648 views
Topics with a marked answer cannot be opened anymore. Happens here on the forums and all my sites. Example: https://invisioncommunity.com/forums/topic/462565-link-back-to-landing-page/ Error: Call to a member function truncated() on null (0) Turning off “Enabled Solved” removed the error.
Last reply by Matt, -
- 1 follower
- 2 replies
- 530 views
Anybody know what the issue is? Tried this on both wifi and cellular. Ive just completed the design of the forum and nobody can register due to this?
Last reply by balazsp, -
- 3 followers
- 19 replies
- 1.8k views
I am trying to reward anyone who takes out a yearly subscription from my forum with some points and a badge. However, I have added the rule which doesn't appear to be working. Can anyone assist please. Not sure if I am missing something? I have tried without the "Active" part but neither adds points or awards the badge.
Last reply by Dexter_X, -
- 2 replies
- 709 views
I have had a license to IPB for a number of years. I just installed and setup a new site at tadsjam.com using the most recent version of the forum software. I cannot find a way to have a link back to my home / landing page which is not the forum. I have searched the documentation and the help here with no luck? Is there an easy way? Thank you, v/r Jeff
Last reply by jlgreer1, -
- 2 replies
- 716 views
So there is a lot of information on how to troubleshoot and fix the dreaded Error ~200 for folks with heir own servers. However how are you supposed to get around this when using IPS Hosted?
Last reply by HDiddy, -
- 1 follower
- 7 replies
- 651 views
Hello, I just purchased "Pages" for my community suite, how do I add it? There was no download option or guidance as to how and its not appearing under applications in the admincp
Last reply by Jimi Wikman, -
- 4 replies
- 693 views
Hi there, I was wondering if it was possible to display posts from my forum on my website index page?
Last reply by KVentz, -
- 1 follower
- 6 replies
- 818 views
Hello, I've uploaded the images and added the links to them correctly. I want 1 image at a time but currently it's squeezing 2 together and looks not that appealing. Any idea's on how to correct this issue would be great this is the built in Carousel in invision.
Last reply by Davyc, -
- 0 replies
- 346 views
How its possible for certain membergroups to bypass "Posting Requirements" if its enabled?
Last reply by Maxtor, -
- 2 followers
- 4 replies
- 927 views
So i'm trying to add a slider to the main page only with the forums but editing the globaltemplate isn't helping as it displays everywhere. How can I add the code for the slider to display only on index - forums page, what template file do I need to edit?
Last reply by evcom, -
- 7 followers
- 54 replies
- 5.9k views
Anyone else suffering from the 4.6.3 upgrade? During the update gave error 403 and now my whole forum and adminCP are with error 404. What the heck?!?!
Last reply by The Old Man, -
- 1 follower
- 2 replies
- 515 views
Before upgrading to the latest software version whenever anyone used the quote thing on my forums it would shorten it to about two lines and then you could click to see the whole thing Since upgrading it's gone back to just quoting the whole thing meaning you have to scroll all the way through the quote before replying Anyone know how to get it back to shortened quotes?
Last reply by Sheffielder, -
- 0 replies
- 242 views
I don't know if I've been using it wrong since about 4.0 but link filtering never works. I add the following url: "*myurl.com*" I set the filter type to: Allow only the links specified I am able to still post links and images with from any urls that I have not specified Will there be a fix to this?
Last reply by Lush, -
- 0 replies
- 291 views
I have this set in Seo > meta for my home page it’s works for a long time up to 4.6 but now usually gets ignored, any idea why?
Last reply by marklcfc, -
- 3 replies
- 443 views
Before version 4.6 in the message, the user could switch between pictures using the arrows. While the picture is being loaded for the first time - the arrows are present. After loading - they are hidden. Is this a bug or a feature? Or is there an option somewhere to enable it? I've uploaded some pictures as an example. The last screenshot with the moment of loading when there are still arrows.
Last reply by Nathan Explosion, -
- 3 followers
- 5 replies
- 789 views
Hello, Is there a way to upload a file onto my Invision site so that I can create a custom block that uses it? I want to have an Articulate 360 Storyline on our site. I think the link below says that I could use an iFrame (in a custom block) to do this, but I need to host the Articulate files on Invision. https://articulate.com/support/article/Storyline-360-How-to-Embed-Published-Content-in-a-Web-Page Is it possible to upload files to Invision so that my iFrame could access them? Thanks, Nigel
Last reply by beats23, -
- 6 replies
- 678 views
As titled, after updating to v4.5.4.2, Downloads served by IPS are no longer completing successfully. The downloads end prematurely and result in a corrupted archive. I updated from v4.2.x and Downloads were functioning normally prior. We delayed updates for unrelated reasons. IPS Support isn't being helpful or even bothering looking at the situation closely (why tell me anything about Securi when it is obvious my site is using Cloudflare? ... I digress), so I am hoping someone in the community has had this problem and can actually read what I am saying to advise further beyond generic responses. The test file in question is ~200mb and has over 5,000 downloads o…
Last reply by CoffeeCake, -
- 1 follower
- 0 replies
- 414 views
Just curious if under General Configuration >> Social Profiles if I can add/modify these? I have no idea what a Xing is, but I would like for Telegram, Discord or OnlyFans to be selectable. How hard is it to modify these, or should I just go add what I need into the template itself?
Last reply by Phillyman,
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