Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,912 topics in this forum
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- 1 follower
- 4 replies
- 468 views
Just tried to update the site to the new version and get the following the following error message. My site is down now and wondered if Support can help please?
Last reply by Marc, -
- 4 followers
- 4 replies
- 703 views
As per title, we are getting close. Consider change of data type from INT to BIGINT
Last reply by Marc, -
- 1 follower
- 3 replies
- 692 views
I've enabled signatures, but so far don't see way to add them in a profile. I suspect I am missing a step. Any ideas? The Help book didn't answer my question.
Last reply by Marc, -
- 1 reply
- 484 views
Thanks for the reply Mark, I guess this error >> ( Could not write file /xx/xx/xx/xx/xxx/xx/up_xxx/set_xxx_0/84c1e40ea0e759e3f1505eb1788ddf3c_default_photo.png) << Newly registered member's avatar only in ACP. Is next. Is there a solution to fix it? Thank you for reading me Merci pour la réponse Marc, Je suppose que cette erreur >> ( Could not write file /xx/xx/xx/xx/xxx/xx/up_xxx/set_xxx_0/84c1e40ea0e759e3f1505eb1788ddf3c_default_photo.png) << Avatar du membre nouvellement enregistré uniquement dans l’ACP. Est la suite. Y’a-t-il une solution pour y remédier ? Merci de me lire
Last reply by Jim M, -
- 1 follower
- 4 replies
- 438 views
I am seeing intermittent errors when trying to create posts or add comments since I did the 6.12 upgrade. It looks like short posts are working but longer messages are causing errors. 1) I don't have any plug ins installed 2) I cleared cache in the control panel 3) I tried to use RECOVERY MODE but get this error message: 1S107/3 Before you are able to use the Admin Control Panel, you must edit 'constants.php' and remove the following line: define( 'RECOVERY_MODE', TRUE ); 4) Nothings is showing in the System Log or Error Log 5) Restored to default theme, no change Any suggestions on where to look next?
Last reply by Bill in CA, -
- 2 followers
- 3 replies
- 523 views
I have a user that's been trying to reset his password. He's getting the following response: "You are not awaiting validation for a lost password request" Any ideas as to what causes this or how to fix this? Thanks!
Last reply by Marc, -
Hello, Just updated to 4.6.12 and immediately noticed a bright green message at the top of every AdminCP page that says in bright green: For me, moving to Invision Community's "cloud" is not an upgrade, unless Invision wishes to re-imburse me thousands of dollars for my server and RAID, has massive file storage and complete server customisation options. 🤔 If that is not the case, could someone be kind enough to tell me how to remove this distracting advert across the top of all my admin pages. I don't mind it being dismissible (like the site upgrade notifications) but currently it's burned into the top of every page. Is this a sign that Invision p…
Last reply by CheersnGears, -
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- 1 follower
- 4 replies
- 542 views
I'd like to add some instructions/rules via Manage Blocks to the registration/login page. How can this be done?
Last reply by Dazz, -
- 1 follower
- 3 replies
- 603 views
Hi team, I won a dispute two months later, and this user toke advantage of this monthly plan membership in february. So, if I approve this return this user will have a new renewal since today to the next month? If the answer is yes, Should I delete the dispute only? Thanks a lot.
Last reply by Marc, -
- 3 followers
- 4 replies
- 856 views
Hi Invision, IPS.Commerce allows us to choose the country « France Metropolitan » as a customer address. This country code is « FX » in IPS.Commerce. However, when trying to make a Stripe payment with this country, there is an error: It turns out that Stripe refuses this country, as you can see in their log: Stripe error message is: => FX country code is unknown. The solution would be to remove the FX country code in IPS.Commerce. That wouldn't be a big deal, because no one uses it: all French people uses France (country code FR)…
Last reply by Daniel F, -
- 1 follower
- 21 replies
- 834 views
Hi team, How can see for every user when has accept the Terms & Privacy Policy? Thanks a lot
Last reply by Marc, -
- 1 follower
- 0 replies
- 970 views
Hi Not looked in a while at Reputations and still using the old Reputation system but added back points etc my self, don't plan on changing to the new one at present. What's should be showing in Reputation Activity ? as i have noticed nothing shows in that part for any member. Have i missed an option some where? Thank you
Last reply by bearback, -
- 3 followers
- 8 replies
- 859 views
Hello, I got a question regarding the rich results when using the Q&A boards. What triggers the "votes"? The highlighted topic has an upvote, but google still shows 0. Kind Regards, Thomas
Last reply by Andy Millne, -
- 1 follower
- 3 replies
- 471 views
After upgrading to v4.6.12, all pages are redirected to my STORE, it only happens with the account with admin role. I have cleared the cache of the browser and the application, but it's still the same, It doesn't allow me to log out of the forum either, it doesn't do anything.
Last reply by Marc, -
- 2 followers
- 2 replies
- 435 views
Hi. I want to try Blog | Download | Pages and Galleries IPS, can i added to my IPS?
Last reply by Marc, -
- 3 followers
- 11 replies
- 1.1k views
Face book integration requires that the privacy policy includes the following : 1. Privacy policy needs to explain what data you are collecting from users 2. Privacy policy needs to have a clear explanation of what purposes the app is using that data. 3 .Privacy Policy should have clear explanation of how the data is deleted What to include to cover the above in the policy in relation to facebook login app ?
Last reply by Marc, -
- 4 replies
- 636 views
The Editor used to have a "Source" button which would display the html being edited. It is no longer there and its also not available to be added to the toolbar. I must have it!! 🙂
Last reply by Daniel F, -
- 3 replies
- 882 views
I looked today and Google Analytics says I had 427,890 pge views over the last month but when I login to Invision it says I had 870K page views. That's a big difference. Anyone know the best place to add the Google Analytic code to get a more accurate assessment? Also, does Invision allow you get a better breakdown and go back further than a month?
Last reply by tpasa, -
We have some problematic members such that we want to get notified every time they post content (new topic, reply to topic, etc) but without them knowing we're watching over them (i.e. we probably can't follow them without them picking up on it and dealing with the BS around that). There is a specific reason for doing it this way (quietly/silently). Is it possible and if so, where can I set it up?
Last reply by Jim M, -
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- 6 replies
- 533 views
My site is down after upgrading to 4.6.12. Upgrade went smooth, no issues reported but now the site is completely down. I found this error in the php log: [05-Apr-2022 19:17:49 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /srv/http/root/html/system/Theme/Theme.php(2632) : eval()'d code on line 37
Last reply by Jim M, -
- 3 replies
- 662 views
Have updated to 4.12 and now I am faced with the subscriptions page that will not move - that is I cannot access any other pages from the menu as it always reverts to the subscriptions page. I cannot sign out as it keeps reverting to the subscriptions page. I cannot use the blocks menu as it keeps ... you get the picture. If I'm not signed in there is no issue - I've cleared the caches and there is nothing showing in the support as anything untowards. All applications are up-to-date. The issue is only present when signed in, but once signed in it's impossible to sign out. Any help would be most appreciated. This is the page that is constant:
Last reply by Jim M, -
- 3 followers
- 10 replies
- 1.3k views
Hi! The 'Manage Followed Content' page does not work. (I have already disabled all apps and plugins) I have the following error in the logs 👇 The URL of page the error occurred on was https://eletronicabr.com/followed/?type=gallery_image&change_section=1 SELECT count(*) FROM `core_follow` LEFT JOIN `gallery_images` ON gallery_images.image_id=core_follow.follow_rel_id AND core_follow.follow_app='gallery' STRAIGHT_JOIN `gallery_categories` ON gallery_categories.category_id=gallery_images.image_category_id LEFT JOIN `core_permission_index` ON core_permission_index.app='gallery' AND core_permission_index.perm_type='category' AND core_permission_index.…
Last reply by Jim M, -
- 1 follower
- 5 replies
- 636 views
sorry for my english I wanted to migrate to invision community because it is more organized I want to explain to you I just converted xenforo to invision community the links work fine everything is great but in xenforo I had more options to put advertising than in invision community since it only has 6 positions to show announcement yesterday I put into operation the new invision community platform converted from xenforo but the income is not the same my question is for you it will be necessary to wait for the adsense robots to have to adapt to that new platform forgive me for not knowing how to explain well I mean the announcement will take longer to appear as it is a ne…
Last reply by Marc, -
- 2 followers
- 29 replies
- 1.5k views
Hi there, finally made it live a few days ago and i'm starting to see a few bugs being reported by the group. RSVP isn't working correctly. I have badges connected to 1, 20, 50, etc RSVPs and someone just got them all after RSVP'ing to 2 calendar events. They've only ever RSVP'd to 2. People are also saying that they are getting the Daily concurrent badges too early too. Someone has logged in around once a week but got the 30 days logged in daily badge. I'm not sure how I can remove these badges now, if they've incorrectly been given out, without a full reconstruction of the database which would look like a majo…
Last reply by Marc, -
- 2 followers
- 8 replies
- 704 views
Hello, Since this morning I can no longer access my forum. Connect to PCA : ok thank you in advance for your help I have this: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by Marc,
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