Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 4 followers
- 16 replies
- 1.4k views
I followed the info in the guide to get my keys and link the site to Twitter. I went to my profile to link my account to my twitter account, but get this error: Error log says: 4C375/1EXPECTED_KEY_NOT_PRESENT System log is similar: DATE/TIMETYPEMESSAGE 01/17/2022 09:07 AMt witter_promoteRuntimeException (0) EXPECTED_KEY_NOT_PRESENT Twitter is enable as a log in option. How can I link my account to Twitter so I can promote posts? Thank you
Last reply by My Sharona, -
- 2 followers
- 3 replies
- 388 views
Hello, A member purchased a product last Feb. 25th that consisted of an initial payment of 150 euros with renewals every year. The renewal hasn't been processed the 25th March 2022, it's been 5 days late. It didn't work. He decided to go for the yearly renewal at 1.440. See the product below. The initial payment was 150 euros, then renewals at 1440 as you can see at 1 and 2 below. This is the customer view. He chose the option below. This is a view of the product's invoice. Why wasn't the member charged? He chose a purchase plan that says this: 1. Charge him 150 euros as the initial price 2. Then the renewal sho…
Last reply by Marc, -
- 2 followers
- 1 reply
- 252 views
Hello, I would like to know what happens in ACP if a product is deleted and members have purchased that product but there are no active subscriptions. Will the invoice history and payments be deleted as well if the product is deleted from the product list? I guess they shouldn't. I assume that the product is deleted from the product list but invoices that have been paid will be kept and members will have those invoices in their profiles. Is this correct? Thanks
Last reply by Marc, -
- 1 follower
- 4 replies
- 507 views
It's gone back to not working again, last time when I cleared cache it started working again but now it won't no matter what. I went into the settings and entered the API again and it wouldn't accept it as Invision was telling me to set up a billing again. I've gone ahead and done that for a test but the maps still don't show, so now I've cancelled the billing as I'm not paying to display a map. But why would the maps stop showing?
Last reply by Marc, -
- 1 follower
- 5 replies
- 461 views
Good afternoon I updated Invision Community and I'm trying to bring everything to mind on the test version of the site (trial) and only then transfer it to the production Invision Community installed, paid to update the plugins, and now I can't install these plugins on the test version, I keep getting the following messages in response "An application is already installed that uses the same Application Key, this application cannot be installed unless the other is removed"
Last reply by Jim M, -
- 1 follower
- 1 reply
- 282 views
Was fine earlier today (I am extremely observant) Before I click a burger... Then I click a burger, and look what is at the bottom...
Last reply by Jim M, -
- 2 replies
- 486 views
In the bulk mail management section, I can create a message and filter members without any issues. But once I send the bulk mail, the sent to field is set to 0, and time taken says "Not Started". Please see attached image for an example of my issue. I believe @HAINAngel may have a similar issue.
Last reply by chopin, -
- 2 followers
- 8 replies
- 557 views
Clicking on an unsubscribe link redirects the user to the homepage and does not unsubscribe. This took me FOREVER to figure out, especially because the client who reported it was using SendGrid, which of course rewrites all the links. Until I got access to that and managed to see what was happening... There is a conflict when IPS email tracking is enabled. Consider this unsubscribe link that is included in a bulk mail: https://site.com/index.php?app=core&module=system&controller=redirect&url=https://site.com/unsubscribe/?email=esther@headstandconsulting.com%26key=1cd2e20f285199a4351e4037aa7c19b1&key=e6509624eb4aeb5a4a3e8c7e19497d69628204292b4a…
Last reply by HeadStand, -
- 3 followers
- 5 replies
- 830 views
Hey there! Total noob question here, I know. How do I add code to the <head> tag of all pages of my Invision Forum? I already added a bunch of code a while back (Google Analytics, Mailerlite, Heap, etc.), but now I have no idea how to get back to it to update it. 😆 I thought it was through System > Site Features > Integrations > Google Analytics since I read somewhere on the IPS forums that you can add any code there, not just GA ... but I don't see any code in that area, so I would have added it somewhere else. What's another way? (FYI, I didn't go directly into the code itself since I don't feel comfortable there; it was through the Admin CP som…
Last reply by Jim M, -
- 1 follower
- 9 replies
- 808 views
Hi Team When trying to upload a file, e.g profile photo - Clicking on " Choose Single File " results with no action, no file choosing window pops up? Any solutions? Thanks 🙂
Last reply by Marc, -
- 1 follower
- 2 replies
- 339 views
I'm locked out of my own forum. I've had a ticket in for 4 days with no response. Not sure where to turn next. Need a pw reset.
Last reply by Marc, -
- 1 follower
- 2 replies
- 306 views
Hi, it's been a while since I setup an invision community suite and I recently uploaded and unzipped the invision community suite to my public_html directory on cpanel. I have a feeling it's clearly related to my old website. I was previously using wordpress and I deleted the wordpress installation and wiped the old database for it, then created a new one and extracted the website to the public html directory, including moving core files that I am supposed to, to that directory. Now I'm getting internal server error. - I have renamed old htaccess files including the other htaccess.phpupgraded.intial files - I have created a new database for the board …
Last reply by Marc, -
- 1 follower
- 3 replies
- 9.3k views
Hello, I've recently updated Invision + theme (not the child theme). Today I have this error when tying to connect to Admin CP : [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] https://www.velo101.com/forum/ How Can I reach the Admin CP to get my community back ? Thanks !
Last reply by Marc, -
- 2 followers
- 7 replies
- 752 views
Hello, I am attempting to upload an Application Icon and I keep getting the following error message; A look at the logs: Any ideas as to what's causing this? I am simply trying to change what people see when we send a link. 😆 NOTE: I am using the correct size and file type. I made sure of that before posting here. I also did a great deal of searching the forums and found similar errors but not with the same cause (uploading an application icon). Thanks in advance for any help. Christi
Last reply by Marc, -
- 1 follower
- 1 reply
- 281 views
I received this email today. What am I supposed to do? Hello, Full enforcement of the European regulatory requirement Strong Customer Authentication (SCA) started on 14 March, 2022 in the UK. This is your final notice from us to update your Stripe integration to avoid declined payments. Now that the SCA deadline has passed, two-factor authentication for online payments in the UK is fully enforced and, because your WalkingWater Account account is not SCA ready, we estimate that you could lose £18.27 in revenue over the next 4 weeks. We strongly recommend updating your Stripe integration to avoid having further declined payments. Stripe’s payments APIs a…
Last reply by Marc, -
- 2 followers
- 5 replies
- 559 views
Does anyone have experience implementing the possibility of entering mathematical formulas in the editor and converting them from a text format in messages to images by a JS library? Maybe there are ready-made solutions for IPB?
Last reply by Egorkin, -
- 3 followers
- 10 replies
- 660 views
Hello, I am on the latest stable update available of IPS. The problem I'm facing is that the group colors of members are applied only when you are viewing the forum from mobile. If you are viewing the forum from desktop, all names are white without specific colors based on group (like on mobile). Before update the colors were showing normally everywhere. Is there a way to fix it so that it does show the group colors on desktop as well? Thanks!
Last reply by Alex.OS, -
- 2 replies
- 437 views
Evening all, Wondered if I can get some assistance on this - been having issues installing invision community on a windows machine and had to migrate to a debian installation instead. Due to this, while testing the installation, the license key registered the URL under "localhost" rather than the intended domain. While trying to perform a URL reset, it's now asking me to pay $15 for this. Can any of the support team perform a reset due to the URL being localhost? Thanks, Jack.
Last reply by 1B0Y, -
- 1 reply
- 580 views
I charged $125 to be able to buy plugins. Unfortunately I can't find them at the end of the purchase. It has been debited though. Contact us form has not responded yet.
Last reply by Jim M, -
- 1 follower
- 3 replies
- 396 views
Good evening, my forum works in https everything is ok on pc and on smartphone. However the forum does not work with android tablets.... I do not understand why. Do you have an idea ? Best regards, Stephane
Last reply by Jim M, -
- 1 follower
- 3 replies
- 768 views
Hello, Please help me understand what's the issue with my forum I didn't make anything from my end. The forum stopped working and all what I get now is blank pages.
Last reply by Jim M, -
Is this a bug or a feature? If a feature, why?
Last reply by Stuart Silvester, -
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- 2 followers
- 3 replies
- 745 views
INSERT INTO `nexus_purchases` ( `ps_active`, `ps_start`, `ps_renewal_price`, `ps_renewal_currency`, `ps_invoice_pending`, `ps_invoice_warning_sent`, `ps_member`, `ps_name`, `ps_renewals`, `ps_renewal_unit`, `ps_tax`, `ps_expire`, `ps_app`, `ps_type`, `ps_item_id`, `ps_custom_fields`, `ps_original_invoice`, `ps_extra`, `ps_show` ) VALUES ( true, 1648402033, IPS\Math\Number::__set_state(array( 'positive' => true, 'beforeDecimalPoint' => 1000, 'numberOfDecimalPlaces' => 0, 'afterDecimalPoint' => 0, )), 'EUR', 0, false, 43, 'MuCMS MPS', 999, 'y', 1, 33173774833, 'nexus', 'package', 11, '[]', 26, 'null', 1 ) IPS\Db\Exception: Out of range value for colu…
Last reply by Stuart Silvester, -
- 1 follower
- 8 replies
- 579 views
Hi, I have a paid membership and do not want Google or any other search index to index any content of my forum. I thought I had done so but members now show me screenshots of Google results they found when searching for their names. This is not wanted by them nor me either. I have copy pasted the robots.txt file from this page to the System -> Site Promotion -> Search Engine Optimization -> Crawl Management section I am unsure whether I have to edit this file somehow and whether I will also have to upload it via ftp to my server since my forum resides in a directory. Thank you! Birgit
Last reply by Birgit Schultz, -
- 2 followers
- 4 replies
- 366 views
Hello, The title field is not focused when a new topic is started, we have to click on the title before starting to write 😞 I am composing a lot of new topics and it's uncomfortable. This title field should be focused by default, it shouldn't be a big thing to change. I didn't post this as a feature, because it's not a new feature, it's something that is on by default on most forms and it's not here.
Last reply by OptimusBain,
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