Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 3 replies
- 624 views
Upgrade to 4.7.1 is not working.
Last reply by Marc, -
- 1 follower
- 4 replies
- 583 views
Hi. Got an error while trying to rebuild achievements. Interestingly, the update did start and is currently in progress. Bizarre. Thoughts?
Last reply by Giray, -
Error System logs 1 2
by bosss- 1 follower
- 27 replies
- 1.5k views
In my admin cp - run support The URL of page the error occurred on was https://www.oldlibar.website/?app=core&module=system&controller=ajax&do=instantNotifications&csrfKey=ae51be5e1ef9a99974c6fd13f901462c¬ifications=10&messages=0 OutOfRangeException: (0) #0 /home/oldlndse/public_html/system/Member/Member.php(796): IPS\Patterns\_ActiveRecord::load(3) #1 /home/oldlndse/public_html/init.php(927) : eval()'d code(30): IPS\_Member->get_group() #2 /home/oldlndse/public_html/system/Patterns/ActiveRecord.php(335): IPS\videos_hook_memberSource->get_group() #3 /home/oldlndse/public_html/system/Session/Front.php(255): IPS\Patterns\_ActiveR…
Last reply by bosss, -
- 1 follower
- 1 reply
- 364 views
I tried to upgrade my site (ausaqua.net) but the upgrade didn’t complete. Now I’m unable to get into the AdminCP. I logged into the client area but couldn’t see how to raise a technical support ticket. Could someone please point me in the right direction to get technical support? Thanks. Never mind. I’ve just found that I just have to email support@invisionpower.com.
Last reply by Marc, -
- 1 reply
- 539 views
I am looking for a solution to strange cache behaviors... There are tasks I don't understand. That's why I'm asking. digest Sends out daily digest emails for followed content. Since it is declared to send out daily, why is it running every 5 minutes? viewupdates Which update does this task work for? If it is for a global update version - why is it activated every 5 minutes? clearcache Which cache clears this task, and how is it synchronized when e.g. cache blocks and sidebar is set to a different time? And how does this task affect when using eg nginx server for cache server? …
Last reply by teraßyte, -
- 1 follower
- 5 replies
- 742 views
Hello to the forum members. I have run the upgrade today to the latest IPS forum version and once the update should start I have received the following error message: 4S109/5We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php72) Can you please advise on how to proceed? All the best, Nik
Last reply by Nikica, -
- 1 follower
- 5 replies
- 602 views
I can't seem to get this background process to run. It always get stuck, and even on the tasks page, it says it's never run. The community is fully upgraded, I've rebooted the droplet, and when I manually try to start the Rebuilding Topics sitemap task, I get a blank screen. Also, no error logs are present relating to sitemapgenerator Any ideas?
Last reply by Mark H, -
- 1 reply
- 374 views
Dear, On: https://www.duken.nl/forums/discover/ the pages article from a member is not displayed? This article: https://www.duken.nl/forums/nieuws/netflix-piraterij-gedijt-als-abonnees-hun-streamingabonnementen-heroverwegen-r1006/ But with this stream: https://www.duken.nl/forums/discover/unread/?&stream_date_type=relative&stream_read=all&stream_date_relative_days[val]=365&stream_date_relative_days[unit]=d&stream_classes[IPS\cms\Records3]=1 It is posted on Januari 1, 1970? Any idea?
Last reply by Adriano Faria, -
- 4 followers
- 12 replies
- 1.3k views
So I'm trying to take advantage of the social media promotion / Our Picks feature on my forum, and while Twitter integration is working as intended there is some sort of fatal error preventing me from connecting my community to my Facebook Page. When going through the AdminCP, I'm told to head to Facebook and sign in to grant the following permissions: 'manage_pages' 'publish_pages' However when I click the links to head off-site and onto Facebook, the following error is thrown at me every single time. I have done some digging and it turns out that both "manage_pages" and "publish_pages" are actually deprecated Facebook Page parameters since mid-202…
Last reply by Marc, -
- 2 followers
- 12 replies
- 817 views
I have several RSS feeds that import daily, they all seem to be working fine. I added a new one, this one is not importing. https://www.history.com/.rss/full/this-day-in-history Ang thoughts on how I might have set this one up incorrectly? Thanks
Last reply by Square Wheels, -
- 1 follower
- 4 replies
- 776 views
Upgrading to 4.7.1 the process stalled and never came back. I am unable to restart. Cannot access admin. Any help would be appreciated. Thanks!
Last reply by Michael R, -
- 1 reply
- 1.6k views
I see this error repeats every day, I can't tell what its effect, but I'm sure this is relates to some report of something. Thu, 04 Aug 2022 16:48:08 +0000 Error: Call to undefined function mysqli_report() (0) #0 /home/xxxxx/public_html/forum_path/init.php(749): require_once() #1 /home/xxxxx/public_html/forum_path/system/Data/Store/Database.php(92): IPS\IPS::autoloader() #2 /home/xxxxx/public_html/forum_path/system/Data/Store/Database.php(108): IPS\Data\Store\_Database->loadIntoMemory() #3 /home/xxxxx/public_html/forum_path/system/Data/Store/Database.php(162): IPS\Data\Store\_Database->get() #4 /home/xxxxx/public_html/forum_path/system/Data/AbstractData.p…
Last reply by Stuart Silvester, -
- 2 followers
- 13 replies
- 915 views
Hi! Has anybody experienced this? (please see screenshot) Anything I could do? Thanks for your help!
Last reply by Marc, -
- 2 followers
- 23 replies
- 1.4k views
Is there a way to have the Sign In/Sign Up module on my company website, my website is on squarespace. Help appreciated.
Last reply by Marc, -
- 2 replies
- 373 views
Hey, By mistake I sent an empty content update of the language pack which is only a text and some changes,but, I forgot to add the file. It's pending few days already.
Last reply by Daniel F, -
- 8 replies
- 943 views
Hello I can't update my forum... The update has crashed my forum and there is nothing I can do. There are no error logs. What am I supposed to do now? (EN: "this website isn't working"; "The server can't handle the task") Please help ASAP
Last reply by Mark H, -
- 3 followers
- 2 replies
- 890 views
Hi, since upgrading to the latest version I have a problem with the display of dates in my case only on pages. I noticed in some topic that someone wrote about this in a post, but I decided to report it. Some screenshots and links to this below. The access data is up to date. https://1shot2kill.pl/portal/technologies/1s2k-na-twitterze-r272/ No date https://1shot2kill.pl/reports/ https://1shot2kill.pl/reports/znajomość-smaxm-przy-podaniach-r351/
Last reply by Marc, -
- 4 followers
- 3 replies
- 677 views
Hello, I just reinstalled a test suite and the following date error is occurring. Version: 4.7.1 Did the same happen in the previous version? (4.7.0.): No Apps: Only Pages app This is a test suite, NOTHING has been modified. Date of first article created (default) Creating a new article 1 2 3
Last reply by Marc, -
- 5 replies
- 568 views
In the user activity log, metrics are dated. I would like to know if there is a setting either in the ACP or a configuration setting in the `conf.php` that declares the time zone used for log dates is based on? The underlying system is set to UTC. I'm suspecting that the ACP log data attribute for when a log entry occurred is also in UTC, but I cannot verify. Is that metric on Aug 9, 2022 6:50:01 PM in UTC or ? If there is a time-zone offset setting in the ACP, I cannot find it. If there is not a TZ offset setting, am I to assume that date-time is based on the system date-time (eg., UTC if so configured). Thanks. Rationale for knowing: …
Last reply by Jim M, -
- 2 followers
- 3 replies
- 444 views
În ACP - Support I found this message displayed: Some of the source files for Invision Community have been modified. /.../.../.../applications/core/setup/upg_107000/upgrade.php You should download an unmodified copy of those files and upload them to your server. Once that is done, check if the problem persists. I know for sure that no one has modified any files on my server. Can someone explain to me, how this problem occurred and why? I need to worry about server security? Thank you for any explanations!
Last reply by Marc, -
- 1 reply
- 348 views
Missing images in this app:
Last reply by Daniel F, -
- 2 followers
- 5 replies
- 855 views
I've had some strange problems with install of IPB 4.7 on my test site. Absolutely clean install of 4.7, but the installation process craps out in the middle at exactly the same spot (after the core DB tables and apps are installed, and when the "settings" installation begins) when PHP on the site is set to either 8.0.21 or 8.1.8. After some experimentation, the only way I could get the installation to complete successfully was by bumping PHP back down to 7.4.3. And just for the record: all the pre-flight server requirements were in the green. Just letting the Invision folks know!
Last reply by Marc, -
I have the Member statistics on the main menu of the forum however it does not update. It says the last time a member joined was april. however it was actually yesterday. how do I fix this to update like once an hour or something?
Last reply by Marc, -
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- 8 replies
- 773 views
Hello all, Something curious which is not immediately evident to me why this is the case. We have a few subscription packages to choose from, in the subscription settings we allow users to Upgrade or Downgrade their subscription package. As per the below screenshot. I thought everything was working fine, having not checked it (My bad)I had someone comment that when they visit the subscription page, there is no choice to upgrade nor downgrade. The below is an example of a our subscription page, on this page (Logged in as another user), I would expect to see the Upgrade/Downgrade buttons. What have I missed ? Thanks, P
Last reply by panzerscope, -
- 3 followers
- 17 replies
- 1.1k views
Dear, Does anyone had this to after the latest upgrade? The breaks are gone in all my tutorial pages: It was like this: See the enters / breaks as yellow dots: Thanks
Last reply by Duken,
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