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Latest update error 4S109/5 We were unable to start a PHP session.


Nikica
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Hello to the forum members.

I have run the upgrade today to the latest IPS forum version and once the update should start I have received the following error message:

4S109/5We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php72)

Can you please advise on how to proceed?

All the best,

Nik

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You’ll want to ensure you’re running PHP 7.4 (or 8.0 / 8.1) and then ensure you’re able to run sessions. Please contact your hosting provider if you need help with those items. 

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Posted (edited)

Thanks for your fast reply Jim.

I have now checked and the server is using the PHP 8.1.9 version.

PHP version 8.1.9 (Supports 64bit values)

How can I check if I am able to run the sessions.

Also, I would like to note that so far I haven't had issues with automatic upgrades from the forum back-end.

Br,
Nik

Edited by Nikica
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8 minutes ago, Nikica said:

Thanks for your fast reply Jim.

I have now checked and the server is using the PHP 8.1.9 version.

PHP version 8.1.9 (Supports 64bit values)

How can I check if I am able to run the sessions.

Also, I would like to note that so far I haven't had issues with automatic upgrades from the forum back-end.

Br,
Nik

This is a server configuration issue, Im afraid, so you will want to contact your hosting provider. 

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Thanks stu_m, my colleague said that he already changed the path in php.ini file, but we also should change it in the user.ini file.

I'll post the update once we make neessarry changes.

Thanks again!

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