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Marc

Invision Community Team
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Everything posted by Marc

  1. Chrome will indeed block insecure content, so if your site is running https and you have images referencing http, they will not show. You can prevent users from doing this if needed by switching on "Allow only secure images?" In ACP->System->Settings->Posting Opentype is indeed referring to the bold topic titles there.
  2. Not within the core platform unfortunately, as blocks show on page types, rather than specific pages. So for example, if you add a block to a topic page, it will show on all topic pages. The same applies to products.
  3. If your app has been closed on facebook, you wouldnt be able to connect them. You would need to ensure your application is in developer mode if its been closed by facebook themselves, and that your test user is added as a test user in your facebook application under roles>test users
  4. Indeed as our friend above mentioned, you need to fill the details in within the following area, ensuring you select the manifest checkbox and fill in those details too. Browser cache can need clearing if you are not seeing it show up after that. AdminCP > Customization > Icons & Logos
  5. Its not a regular thing, no. But this has now been resolved, so we shouldnt see it popping up again. I'm sure our sales will appreciate the drinks 😉
  6. Picking up on your ticket now
  7. Thank you for reporting. I have added a bug report for this so that we can get it fixed in a future release
  8. Hello, Please submit a ticket and we can then get some information from you to see if we can track down your issues. Facebook are known to change things at times unfortunately, but Im sure we can get it figured out for you
  9. Hi there. I can see your ticket and have just responded to this for you. This does need review from another department in your case, so someone will be in contact as soon as possible.
  10. Please submit a ticket and we can take a look to see whats going wrong there for you
  11. We would generally advise on disabling all 3rd party items and testing, yes. However if you are still having issues the please respond back to the ticket
  12. If you are sure that there is no limit that has been set for the group that is trying to edit, then please submit a ticket and we can take a look for you to see what is happening
  13. Added to the list for future guides.
  14. Gamification can be a powerful way in which you can encourage your members to provide content on your community. Invision community provides this by giving you, the admin, the ability to give award points and badges, based on conditional rules. Below is an example of these, where achievements have been gained by Matt, on our own community here at invision Achievements on Profile Achievement Rules Achievement rules can be set up so that on certain conditions, a users is awarded points and/or badges. These can be set up in the following location Members -> Achievements -> Rules Example Rules List From here you can set up an initial 'When' condition, such as, when a reaction is given, or when someone posts an item of content, and many more. There are then 3 other types of additional conditions that can be added. Location conditions - For example you may add "A Comment/Reply is posted" and add a location condition of "It is a status reply" so that this only applies to status replies. Milestone conditions - For example, given the 10th reaction, or posted your 1st post Type conditions - For example, the reaction that was given, was a "thanks" reaction Which of these are available will depend on the initial item selected Conditions You can then select the 'Then' item, which is what you wish for it to do when these conditions are met. In the following full example we have chosen to give the "10 replies" badge (discussed later) and 10 points to the user, upon then reaching 10 comments/replies. New Achievement Rule Ranks Ranks are titles and images which can be applied to a member upon reaching a set number of points on your site. These will show up within the posts of a member. You can set these up from the following area within your admin CP: Members -> Achievements -> Ranks Ranks List Once you are in this area, you will see the default set which will look something similar to the below. You can edit any of these with the pencil icon, or alternatively select "Add new rank" Adding New Ranks These will also show in the menu under your members name, along with the current number of points needed to get to the next rank Rank Progress Badges Alongside ranks, we also have badges. Where ranks are based on a number of points, your badges are something based on a criteria, or even something that may be manually added. For example, you may be giving a badge From someone who has completed their profile, or has made 100 posts. Below is an example of ranks and badges. Badges are created in the following location of your AdminCP Members -> Achievements -> Badges Badge List You can see a list of any badges you already have set up from here, along with create any new badges that you wish to You can create a new badge using the "Create New" button at the top of the page. Note you can also mark these as manually assignable, which is discussed below Badge Creation Manully assigning badges & points You can manually assign badges and points, as a moderator who has permission to do so in their moderator permissions. You do this directly from the post by selecting the menu icon in the top right of any post, and selecting to reward that member Rewarding a member You can choose a badge, and points to award if you wish. Optionally a message can be added for the member, which you can also show publicly on the post Rewarding a member If you choose to show publicly on the post, an additional section will be added to the post as shown below. Award on post Other Settings In addition to the above, there are of course other settings which go with these. You can tweak these settings to your liking, such as maybe disallowing moderators from receiving badges, or limiting the amount of manual items that can be given. Achievement Settings
  15. So happy there was a reaction for that
  16. Its likely not related to the issues he is having there, but since you asked 🙂
  17. We've now got that escalated for you, so hopefully we should be able to get you a resolution soon
  18. Sorry you appear to be upset there. At the time of reading this, I hadn't seen your response to the ticket in question. I have just responded to that ticket requesting access, so if you can pick up on that, we can certainly take a look for you. The information I was giving you there was based solely on the images above
  19. We can take a look at this in your ticket as we go through. Note however this is not related to your issue. Take a look at the list, and you will notice there is actually a 3rd party item which is referenced before each of those. Thats what is causing this particular error.
  20. I'm very sorry you appear to be having issues with the software. I have taken a look at your ticket, and it appears you actually purchased priority support only last night. The priority support package means you would be assessed earlier in the queuing system, however of course that Would not have happened until it was purchased. Im not sure what is causing you downtime there, as from what I can see you have an issue with editing. Of course we can get that looked at for you
  21. No problem at all. These things happen 🙂
  22. As mentioned in your ticket, no upgrade was performed on your site by our support staff.
  23. The only way in which to do this would be to restore the backups taken before your upgrade. There is no way in which to revert a failed upgrade other than that. We no longer support the 3.4 series in any way unfortunately. However we can offer paid conversions from that platform. If that is something you would like to explore, please submit a ticket on this.
  24. If its any activity feed you are looking to switch off, you can do this from the module. Take a look at the guide here on module permissions. Its the content discovery module you would remove all the permissions from
  25. There isn't a way to simply unhide all unfortunately. You can however select large numbers of items from the hidden content section in your moderator CP, which may make it somewhat faster to achieve.
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