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Marc

Invision Community Team
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Everything posted by Marc

  1. It seems then that you may have updates after that patch was released. In which case it would already be on your system
  2. Sorry, its not clear on what you are trying to do here. This question is what Im not sure about You cannot move a subscription to a product if that is what you are asking there, and even if you could Im not sure what it is you would expect that would achieve. Are all these subscribers in a specific group also?
  3. How it is you have ended up with emails like that on the system there, as they dont actually appear to be valid email addresses? There is no way in which you would be able to update en-masse only certain members. You can only really disable it for everyone by making it no by default, then clicking to reset all members to default preferences
  4. If you go to your Admin Cp and select support in the top right, this will take you to the support section for your system. You will then see "Optional patch available" under the version number on the top right box
  5. Understandable there, however as it disappeared when you moved server, it does seem it was the email provider rather than the software there.
  6. Marc replied to toprobroy's post in a topic in Technical Problems
    You responded to the ticket with those same details you just posted. You need to respond to that email again. You are providing there details on your account here. What I need is to know the name of your account on your own site. At present, we have no information about what account you cannot access
  7. Marc replied to toprobroy's post in a topic in Technical Problems
    I have deleted your last message, as you posted all your account details, including your license key. Please respond to the ticket there
  8. Marc replied to toprobroy's post in a topic in Technical Problems
    I have created a ticket for you on this so we can take a look
  9. Marc replied to toprobroy's post in a topic in Technical Problems
    Sorry, have you attempted to actually sign in with your email and password, rather than username? Im not referring to resetting there
  10. Marc replied to toprobroy's post in a topic in Technical Problems
    You would simply sign in with email instead and the same password there
  11. There will have been changes between those versions, yes
  12. This was resolved in 4.6.8
  13. Sorry, Im not sure what you mean. You mean it's the browser that is using German, and not your invision platform?
  14. If the issue is not present when using sendgrid, then it seems as in the case of the other user here, your mailing server is actually causing the issue
  15. Marc replied to NZyan's post in a topic in Technical Problems
    Even in your case, this can only be coincidental that something is causing an issue on both licensing and sign offline issues. One is not connected to the other. The licensing is not connected to the site being online in any way at all in code
  16. Marc replied to NZyan's post in a topic in Technical Problems
    If it does, you need to leave it in place and submit a ticket. As mentioned above, the licensing does not in any way affect your site being online. So it showing unlicensed at the time is completely unrelated.
  17. Just a quick update on this to let you know that a fix has been pushed for this, so it will be in a future release. I will update once that has gone in
  18. Just a quick update on this to let you know that a fix has been pushed for this, so it will be in a future release. I will update once that has gone in
  19. Just a quick update on this to let you know that a fix has been pushed for this, so it will be in a future release. I will update once that has gone in
  20. Just a quick update on this to let you know that a fix has been pushed for this, so it will be in a future release. I will update once that has gone in
  21. I have this flagged for review by one of our developers. Apologies for the lack of response to let you know this. It does indeed seem that facebook have again moved the goalposts on us unfortunately.
  22. Of course there are however variables and the likes in language strings at times and indeed small code snippets. So if you have translated on an older release, it may well be one of those has changed
  23. Same problem with the german language pack?
  24. Did that resolve the problem for you @Circo ?
  25. Marc replied to NZyan's post in a topic in Technical Problems
    Have you managed to sort that, @NZyan ?