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Everything posted by Marc
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install app? How i can do that?
Not sure what it is you are having problems with there. You would simply click the button "Instalar"
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upload_error
No problem. I will take a look now for you
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upload_error
As mentioned in the ticket, those details appear to be incorrect unfortunately
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upload_error
Just to let you know, we are awaiting yourself with access details there as per ticket.
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Inventory vs Purchases
I see my colleague resolved the original issue there, however we're awaiting your response on a subsequent related problem. Could I confirm you have seen that response, or have you resolved that part too?
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Remove application
This has now been sorted out for you
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Remove application
I have just seen your ticket and responded. You need to respond from your licensed customer email in order for us to assist with this. Then we can certainly sort that out for you
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Two Factor Authentication Issues
Excellent. Glad to see that was resolved
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Can't access marketplace after being added as alt contact
Please check this again now. The issue should be resolved
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[bug] 4.6.7 - Can't Enable/Disable Two Factor Authentication
Added as potential cause
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Self Hosted Zapier
We have many people who decide to which our product has not been tested with. For example people will use litespeed, nginx, and some even windows server which we dont provide support for at all. But we have to draw the line somewhere and say "this is what we support" I suppose is the answer to the question there. Theoretically there would be nothing stopping us providing support for it, the same as anything else you can name. But these all come at a cost of extra development time, testing, and of course introduction of more bugs. I think you may have taken 'many' out of context there. Many is not the majority. In fact it would be a long long way away from a majority in this instance
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Marketplace BUG
Thank you for reporting. I will get this issue passed on to our developers to take a look at
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Self Hosted Zapier
The software itself is built around an apache based environment. nginx is used by many, but rewrites for example arent something we provide by default. Therefore the same would apply here.
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[bug] 4.6.7 - Can't Enable/Disable Two Factor Authentication
I think its very likely this was an anomaly in your data there, but will pass on the information in any case. I havent seen this happen in the thousands I have seen updated from those releases
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Can't access marketplace after being added as alt contact
Could I please first of all confirm the site this is related to, so we can ensure that is correct? You should indeed be able to access the marketplace, but bear in mind you would only be able to access free items or items you have purchased from the marketplace. You would not be able to access items the owner has purchased from the marketplace
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[bug] 4.6.7 - Can't Enable/Disable Two Factor Authentication
Thank you for letting us know of this. Could I please confirm if the issue occurred from 3.4 to 4.4.10 or from 4.4.10 to the current release? Also, just making sure you aren't still having to use a plugin to correct yours. If that's the case, you shouldn't have to be and we need to get that resolved properly for you
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Cannot log in to marketplace
Please disable cloudflare and then try this again. I suspect its cloudflare which is blocking this
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Cache issues - unable to switch off
I would advise removing redis from the equation if its switching off all the time. Its more likely slowing your site than speeding it up if its not working properly, and in most use cases redis is actually not needed.
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New notification when content is approved in 4.6
That is correct. As mentioned by my colleague, its not something that is a simple fix unfortunately.
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Multi-word searches here on the site broken
No problem. This is so you can actually search for the word and if your system is allowing 3 letter searches
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Multi-word searches here on the site broken
Where is it you are seeing this? I ask as that looks like our community, however I cant replicate it doing that my end. Edit: Oh, actually I think I know what you mean here. These are clickable items. So you Would click and it would search using AND
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Strange warning when some of our members tries to log on
Please could you confirm, is this when downloading on the downloads application?
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Strange warning when some of our members tries to log on
Do you have the English version of that?
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Cache issues - unable to switch off
No problem, Rob. Let us know if you see any further issues of course. Glad to see you're sorted
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Access user info at pages
You would need custom development in order to do that. Possibly just template development