Marc

As mentioned above, your ticket has been escalated to another team to take a look at.

In all honesty Im not sure what you are referring to on this one. I have created a ticket because of the reasons you stated there

There is no way in which to do that at present unfortunately. Its an interesting idea however, and I will forward this to our suggestions area.

I've actually just created a ticket for you, as if these are being created with internal login handlers, its likely they need to be looked into, as all accounts should at least have a valid formatted email address.

Thank you for reporting this. I have just tested on my own instance and I appear to be getting the same. I have reported this as a bug in our internal bug tracker

A thread is a topic, so based on description there I would suspect so

Your email address on file is not a google email address. You can change your email address on file, or add an alternative contact and send in a ticket from there if you would like to do that?

If you can please update all access details on file, we can take a look at this for you. Just to note however that is not related to the issue you were previously having.

As our customer, this is something that only yourself should have access to, as this is your client area

You need to check your spam email there, as we responded to all 4 tickets there, on 12th, 14th, 15th, and 27th October. We have sent responses with the CNAME entries you will need to add to your email address on file

I see that has now been resolved for you, and this appears to have been an issue with mail filters. Just adding information here for others who may experience the same

I'm claiming someone moved it on me 😄 You are quite right lol

They would show up in the order in which you have put them in topic. There is no way in which to get them to show up alphabetically at present

Ah no problem. Glad to see everything is working again for you

You would actually still own the on premise license. If you choose to move to the cloud environment, you would neither be credited nor lose that license. Of course when you move to cloud you would generally cancel renewals on your on premise license, but if you needed to switch back to self hosted again, you would just pick up the renewals again.

It seems these were indeed genuine searches, looking at the ticket there. Just adding in case anyone else is seeing similar

Thank you. I have created a ticket on this one also. Hopefully we can get to the bottom of what is causing this issue for both of you.

Please go to Support in the top right of your admin CP. Under the version in the top right box you will see a link to download optional patches

Please could you provide me with another user this is happening on so I can test that also? I cannot seem to replicate this at all, even on your site with the user you previously gave as an example

What was the issue in the end? Always handy to know in case others have the same problem

Before anything else, please go to the same area mentioned by my colleague above and click on clear cache. I have seen this happen previously when cache has not correctly written

Ouch. Hope you get yourself healed up ok. Let us know once you are ready

There is no way to convert them to products as I mentioned above

Please could you zip the video so I can see what you are doing there?

This sounds like a a caching related issue here. Are you using any external caching at all?