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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    They would only work for android at the moment, as these functions are not supported by the devices
  2. Marc Stridgen
    You need to contact your hosting company on this issue here. There is nothing within the software itself that is causing this from what I can see. Your conf_global.php file, when checked yesterday, was set up correctly. The htaccess file is also set up correctly. Something at a server level is causing things to be directed from https to http, and your hosting company should be able to tell you what that is.
  3. Marc Stridgen
    Excellent, thank you for letting us know. Enjoy the rest of your weekend
  4. Marc Stridgen
    There is no way in which to do that at the present time, unfortunately. I have moved this ticket to our suggestions area so it may be considered at some point in the future
  5. Marc Stridgen
    Taking a look there, either something is cached on your server, or your server is redirecting back to http. Please check both of those
  6. Marc Stridgen
    Could you let us know what site this is relating to? Im not seeing any issues on either of your sites here without being logged in
  7. Marc Stridgen
    That is correct. Could you clarify what you mean when you say "These docs"? We would not actually recommend you wish caching off
  8. Marc Stridgen
    On taking a look at your site, it appears there are no longer any background tasks there. Could I please just confirm these are sorted? I'm suspecting running them through manually has got them through for you?
  9. Marc Stridgen
    There wouldnt be a way in which to do that at present, unless you remove moderation rights on the front end
  10. Marc Stridgen
    Please let us know if you require any further assistance, but at present it appears this is a 3rd party issue, based on the above.
  11. Marc Stridgen
    I see the is actually an update in progress on your site at the moment. If you are still having these issues once that upgrade is completed, please let us know.
  12. Marc Stridgen
    If the issue there is in a custom language pack you would need to contact the author of that language pack.
  13. Marc Stridgen
    This happens generally when there is a limitation hit on the server somewhere. Check your server error logs just after this occurs, and it will likely show you the item that is preventing you uploading. Memory_limit can be one, due to additional memory required to process animated gifs
  14. Marc Stridgen
    Ah, sorry, indeed that is correct. I can move this to our suggestion forum, where it can certainly be evaluated.
  15. Marc Stridgen
    Not sure what could have caused that, but we can take a look. Could you please update your access details on file? I will then see if I can see whats happening
  16. Marc Stridgen
    Taking a look at this now for you, and will let you know once we have a resolve Edit: It seems this may need a higher level of support to take a look. I have therefore created a ticket for you, which we will get escalated once we have the required access information
  17. Marc Stridgen
    I see from your ticket there it seems to have been an isolated incident and you have things rebuilt now. Of course if you see any issues like that in the future, please do let us know.
  18. Marc Stridgen
    Sorry to see you were having issues there. As a cloud customer, we are able to resolve that on your behalf, and this has now been done for you. If you are seeing the same issue still, please clear your browser cache and test again.
  19. Marc Stridgen
    Renewals are generated automatically. Whether they pay them automatically will depend on the payment methods you have set up, and if you have methods set up that allow this (card payments via stripe, paypal billing methods etc) if the customer has chosen to have payments taken automatically.
  20. Marc Stridgen
    Thank you. I have added a report internally for this
  21. Marc Stridgen
    Im not seeing any issues when I test on my end with this, adding it on my profile. Could I confirm if its here, or if its on registration? Also, please ensure you check this on a default unaltered theme & language pack, with all 3rd party items disabled
  22. Marc Stridgen
    Not a problem, these things happen. Glad to see you found the issue
  23. Marc Stridgen
    It is indeed. Glad you like 🙂
  24. Marc Stridgen
    What browser are you using there @Adriano Faria ?
  25. Marc Stridgen
    Custom blocks you create in pages, would depend on what you set up and what options you choose
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