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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    Thats what we're here for. Let us know if you dont see them going through once you have done that of course
  2. Marc Stridgen
    Please would you update your access details on file? We can then get that looked at for you
  3. Marc Stridgen
    Unfortunately there isnt really much we can assist you with. You would need to inform them that the URL is actually being altered by the email provider when its being sent
  4. Marc Stridgen
    Do you have an example search criteria, topic, and member? I can then take a look for you
  5. Marc Stridgen
    Yeah, unfortunately it was never posted in your ticket so there isnt anything I can really give you there, other than you stated they asked you to add something to DNS
  6. Marc Stridgen
    I can only really suggest contacting your hosting company at this point, as something there is amending the URL as you know, and they will very likely be able to tell you what causes that/how to switch it off
  7. Marc Stridgen
    No problem at all. Either that or ensure its not showing as I have done there. But ticket is no problem
  8. Marc Stridgen
    Just to clarify on this, our product is tested an built for on an apache based environment. Therefore technical support for non-Apache based web servers may be limited. We do not recommend or provide support for Windows server environments at all. Of course, we do have many users who decide to use alternative environments such as nginx, and there are people who even use nginx rewrite rules for example. But by doing so, you would have to bear in mind that at times, support will be limited as it can be caused by the environment rather than the platform.
  9. Marc Stridgen
    I see from your ticket this was being caused by an invalid content security policy in admin control panel > system > settings > advanced configuration, which my colleague has reverted for you.
  10. Marc Stridgen
    It looks like your hosting company stated to add that subdomain to your DNS, but you didnt state there if that was your solution. I believe this is a tracking option they have set
  11. Marc Stridgen
    Ive created a ticket on this for you so that we can take a look and see what is going on there. Someone will be in contact as soon as possible
  12. Marc Stridgen
    You would need to contact your email hosting company, as its them who are amending the URL there. If I remember correctly from hearing another customer talk about this, its related to tracking on emails, so it would be worth taking a look at that.
  13. Marc Stridgen
    Taking a look in chrome here as an example, you should be installing the application in order to get system notifications. Could I confirm this is what you are doing?
  14. Marc Stridgen
    Unfortunately your site URL is not showing up on file for me to check this, but please could you confirm the version of our product you are using? We do not have a 6.2 as mentioned, so Im assuming here you are referring to 4.6.2? If so, you need to upgrade your site first of all and test this again, as you are a few versions behind there
  15. Marc Stridgen
    If your site is quiet, its likely these are not running through, as by default they will run with traffic. So if there is no traffic, they wont run. You would be best to set up a cron job on your server to run these. Please see the following guide on ways in which to run tasks on your server https://invisioncommunity.com/4guides/advanced-options/configuration-options/task-methods-r343/
  16. Marc Stridgen
    Also please disable any plugins you may be running on your browser which may be causing this
  17. Marc Stridgen
    The only way in which to do this at present would indeed be to create 2 products. I will move this ticket to our suggestions forum so that it can be considered. Based on what you have said there though, it sounds to me like its not actually 2 different costs for the product that you need. It sounds more like something you want to add to the paypal payment method as a whole. Charging x% of the cost of an item for example.
  18. Marc Stridgen
    Just taken a quick look at your ticket there to see where we are at. As of yet we can see the issue happening, and can replicate, but it only seems to be on your site. This is still being investigated by our developers, but just wanted to give you a quick update
  19. Marc Stridgen
    Simply, there is no function for doing that without a working installation. I will see if we can get your ticket escalated to see if there is anything can be done with it for you.
  20. Marc Stridgen
    In the first instance, I would suggest visiting Support in the top right of your admin CP, and seeing if there is anything showing up as an inssue in there. Also, check to ensure you are not using any custom templates for your pages Failing this, we would need you to update your access details on file. Please also add your URL into the notes, as it doesnt appear we have one on file
  21. Marc Stridgen
    Glad you managed to find something you would like there
  22. Marc Stridgen
    Ours would be a bad example there, We have a custom theme, and do not have any hover menus. If you have any at all on the menu, which it looks like you have there, you would need to click twice
  23. Marc Stridgen
    Ah, indeed if this wasnt just now you had the issue, and you were trying yesterday, that might be what was causing the issue. If it was just now though, that wont be the cause
  24. Marc Stridgen
    There doesnt actually appear to be any tickets related to manual upgrading that I can see. Do you have another account somewhere? It unlikely anyone would not know how they have resolved something. We did have an issue previously with PHP 8 and upgrades, which was resolved. You can also check in your uploads/logs folder which may tell you why this is happening
  25. Marc Stridgen
    Have you first of all tested this on a default unaltered theme? If however there are submenus anywhere, it will have the same effect
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