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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    Just wanted to follow up on this one. We have been working to find better ways to provide information to you regarding items which may not yet be solves, but are awaiting being solved. When there are items such as this, you will now see prefixes are added to the topic to state they are known issues, or they are fixed in a future release. You can see an example of this here, as we have now started using them This is in addition to other items we have for use internally to follow up on items. So we can internally add to our own records to follow up on an issue, and come back to keep you guys updated when we can. 🙂
  2. Marc Stridgen
    Thank you for reporting. I have added this as a bug to our internal bug tracker
  3. Marc Stridgen
    I believe you may find this of interest 😉
  4. Marc Stridgen
    No problem. If you have any external caching, I would also ensure you disable that
  5. Marc Stridgen
    I would need some examples and step by step how to reproduce this if possible. I have tried both the following Test 1 Create a poll topic add the block on home page go to topic and vote go back to home page and I see I cant vote Test 2 Create a poll topic add the block on the home page vote on the block on the home page go to the topic, and see I cant vote
  6. Marc Stridgen
    I am unable to replicate this on my end. Is this being done by leaving both pages open, or is it showing as you havent voted on the block after leaving the page?
  7. Marc Stridgen
    I have created a ticket for you there. Please could you respond with your community URL, along with ensuring you add access details?
  8. Marc Stridgen
    Do you have rewrites enabled on your server? That would be the first thing you need to check there
  9. Marc Stridgen
    The only way to stop people from adding any search would indeed be to disable the search. There isnt really any way around that. What you could do however is to ensure you have a reasonable flood control enforced. That way it really shouldnt matter
  10. Marc Stridgen
    The first thing I would advise there is ensuring you are not using any 3rd party applications and running the default theme, before asking him to check again. If its then working, you would need to trace back which one is causing the problem. Also check he does not have any plugins running on his browser that may be causing this
  11. Marc Stridgen
    Ive just created a ticket for you that you will have got an email on. Could you please respond to that with the details needed instead? We can then take a look
  12. Marc Stridgen
    Thats what we're here for. Let us know if you dont see them going through once you have done that of course
  13. Marc Stridgen
    Please would you update your access details on file? We can then get that looked at for you
  14. Marc Stridgen
    Unfortunately there isnt really much we can assist you with. You would need to inform them that the URL is actually being altered by the email provider when its being sent
  15. Marc Stridgen
    Do you have an example search criteria, topic, and member? I can then take a look for you
  16. Marc Stridgen
    Yeah, unfortunately it was never posted in your ticket so there isnt anything I can really give you there, other than you stated they asked you to add something to DNS
  17. Marc Stridgen
    I can only really suggest contacting your hosting company at this point, as something there is amending the URL as you know, and they will very likely be able to tell you what causes that/how to switch it off
  18. Marc Stridgen
    No problem at all. Either that or ensure its not showing as I have done there. But ticket is no problem
  19. Marc Stridgen
    Just to clarify on this, our product is tested an built for on an apache based environment. Therefore technical support for non-Apache based web servers may be limited. We do not recommend or provide support for Windows server environments at all. Of course, we do have many users who decide to use alternative environments such as nginx, and there are people who even use nginx rewrite rules for example. But by doing so, you would have to bear in mind that at times, support will be limited as it can be caused by the environment rather than the platform.
  20. Marc Stridgen
    I see from your ticket this was being caused by an invalid content security policy in admin control panel > system > settings > advanced configuration, which my colleague has reverted for you.
  21. Marc Stridgen
    It looks like your hosting company stated to add that subdomain to your DNS, but you didnt state there if that was your solution. I believe this is a tracking option they have set
  22. Marc Stridgen
    Ive created a ticket on this for you so that we can take a look and see what is going on there. Someone will be in contact as soon as possible
  23. Marc Stridgen
    You would need to contact your email hosting company, as its them who are amending the URL there. If I remember correctly from hearing another customer talk about this, its related to tracking on emails, so it would be worth taking a look at that.
  24. Marc Stridgen
    Taking a look in chrome here as an example, you should be installing the application in order to get system notifications. Could I confirm this is what you are doing?
  25. Marc Stridgen
    Unfortunately your site URL is not showing up on file for me to check this, but please could you confirm the version of our product you are using? We do not have a 6.2 as mentioned, so Im assuming here you are referring to 4.6.2? If so, you need to upgrade your site first of all and test this again, as you are a few versions behind there
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